32 /31 EN
Refrigerator / User Guide
Troubleshooting
The freezer temperature is very low, but the
cooler temperature is adequate.
•
The freezer compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher
degree and check again.
The cooler temperature is very low, but the
freezer temperature is adequate.
•
The cooler compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher
degree and check again.
The food items kept in cooler compartment
drawers are frozen.
•
The cooler compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher
degree and check again.
The temperature in the cooler or the freezer
is too high.
•
The cooler compartment temperature is set
to a very high degree. >>> Temperature
setting of the cooler compartment has an
effect on the temperature in the freezer
compartment. Wait until the temperature
of relevant parts reach the sufficient level
by changing the temperature of cooler or
freezer compartments.
•
The doors were opened frequently or kept
open for long periods. >>> Do not open the
doors too frequently.
•
The door may be ajar. >>> Fully close the
door.
•
The product may have been recently
plugged in or a new food item is placed
inside. >>> This is normal. The product will
take longer to reach the set temperature
when recently plugged in or a new food
item is placed inside.
•
Large quantities of hot food may have been
recently placed into the product. >>> Do
not place hot food into the product.
Shaking or noise.
•
The ground is not level or durable. >>> If
the product is shaking when moved slowly,
adjust the stands to balance the product.
Also make sure the ground is sufficiently
durable to bear the product.
•
Any items placed on the product may cause
noise. >>> Remove any items placed on
the product.
The product is making noise of liquid
flowing, spraying etc.
•
The product’s operating principles involve
liquid and gas flows. >>> This is normal
and not a malfunction.
There is sound of wind blowing coming from
the product.
•
The product uses a fan for the cooling
process. This is normal and not a
malfunction.
There is condensation on the product’s
internal walls.
•
Hot or humid weather will increase icing
and condensation. This is normal and not a
malfunction.
•
The doors were opened frequently or kept
open for long periods. >>> Do not open the
doors too frequently; if open, close the door.
•
The door may be ajar. >>> Fully close the
door.
There is condensation on the product’s
exterior or between the doors.
•
The ambient weather may be humid, this
is quite normal in humid weather. >>>
The condensation will dissipate when the
humidity is reduced.
The interior smells bad.
•
The product is not cleaned regularly. >>>
Clean the interior regularly using sponge,
warm water and carbonated water.
•
Certain holders and packaging materials
may cause odour. >>> Use holders and
packaging materials without free of odour.
•
The foods were placed in unsealed holders.
>>> Keep the foods in sealed holders.
