31/31EN
Refrigerator / User Guide
7
. Troubleshooting
Check this list before contacting the service.
Doing so will save you time and money. This list
includes frequent complaints that are not related to
faulty workmanship or materials. Certain features
mentioned herein may not apply to your product.
The refrigerator is not working.
•
The power plug is not fully settled. >>>
Plug it in to settle completely into the
socket.
•
The fuse connected to the socket powering
the product or the main fuse is blown. >>>
Check the fuses.
Condensation on the side wall of the cooler
compartment (MULTI ZONE, COOL, CONTROL
and FLEXI ZONE).
•
The door is opened too frequently >>>
Take care not to open the product’s door too
frequently.
•
The environment is too humid. >>> Do not
install the product in humid environments.
•
Foods containing liquids are kept in
unsealed holders. >>> Keep the foods
containing liquids in sealed holders.
•
The product’s door is left open. >>> Do
not keep the product’s door open for long
periods.
•
The thermostat is set to too low
temperature. >>> Set the thermostat to
appropriate temperature.
Compressor is not working.
•
In case of sudden power failure or pulling
the power plug off and putting back on,
the gas pressure in the product’s cooling
system is not balanced, which triggers the
compressor thermic safeguard. The product
will restart after approximately 6 minutes.
If the product does not restart after this
period, contact the service.
•
Defrosting is active. >>> This is normal for
a fully-automatic defrosting product. The
defrosting is carried out periodically.
•
The product is not plugged in. >>> Make
sure the power cord is plugged in.
•
The temperature setting is incorrect. >>>
Select the appropriate temperature setting.
•
The power is out. >>> The product will
continue to operate normally once the power
is restored.
The refrigerator’s operating noise is increasing
while in use.
•
The product’s operating performance may
vary depending on the ambient temperature
variations. This is normal and not a
malfunction.
The refrigerator runs too often or for too long.
•
The new product may be larger than the
previous one. Larger products will run for
longer periods.
•
The room temperature may be high. >>> The
product will normally run for long periods in
higher room temperature.
•
The product may have been recently plugged
in or a new food item is placed inside. >>>
The product will take longer to reach the set
temperature when recently plugged in or a
new food item is placed inside. This is normal.
•
Large quantities of hot food may have been
recently placed into the product. >>> Do not
place hot food into the product.
•
The doors were opened frequently or kept
open for long periods. >>> The warm air
moving inside will cause the product to run
longer. Do not open the doors too frequently.
•
The freezer or cooler door may be ajar. >>>
Check that the doors are fully closed.
•
The product may be set to temperature too
low. >>> Set the temperature to a higher
degree and wait for the product to reach the
adjusted temperature.
•
The cooler or freezer door washer may be
dirty, worn out, broken or not properly settled.
>>> Clean or replace the washer. Damaged
/ torn door washer will cause the product to
run for longer periods to preserve the current
temperature.
