Troubleshooting Guide & FAQ
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I cannot turn on the device.
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Connect and charge the device (or the battery) using the adaptor provided the supplier.
(The battery charging indicator will be shown on the system main page.)
I cannot power on the device even the battery is still full.
•
The battery might be dislocated on the device. Please separate the battery from the de
vice and put it on, and then power on again.
The battery is not charging very well.
•
Separate the battery from the device and put it on again.
•
Check the connection among a device, a battery, and a charger.
•
A battery cannot be charged if there is an alien substance on the charging port. In this
case, please use the device after cleaning the charging port of the device or check whe
ther the sticker is attached on charging port.
The using time of the battery is different from the manual.
•
The battery using time will be shorten if you put the charged battery in a low or high t
emperature.
•
The battery using time vary in service type, using environment, using period of the batt
ery.
•
The battery is consumed without using the device, and the battery using time will be s
horten if you use additional functions of the device.
The device turns on but the diagnosis doesn’t work.
•
Check the smart card is correctly inserted (SD card slot on the button of the device).
There are dust on the device.
• Clean the dust by using a smooth fabric. Do not use benzene, alcohol, and a synthetic d
etergent.
The screen is frozen and the keys not working when using the device.
•
Separate the battery from the device and put it on again.
If the device is still not working, please contact to the customer service center.
A "force close" message appears on the screen.
•
The repetition of commands can trigger a bug. Sometimes there may be a brief delay
before the command is completed. Do not repeat/multiply the tasks as the device will
no longer be able to follow them.