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Customer Service

If you encounter any difficulties or are unsure of anything,
contact customer service.

SoftBank Customer Support

・From a SoftBank handset, dial toll free at 157
・From a landline/IP phone, dial toll free at 0800-919-0157
・Business hours : 9:00am - 8:00pm (Chat/Call)

Smartphone Technical Support Center

・From a SoftBank handset, dial toll free at 151
・From a landline/IP phone, dial toll free at 0800-1700-151
・Business hours : Weekdays 9:00am - 7:00pm / Sat., Sun. and

holidays 9:00am - 5:00pm

Summary of Contents for zero2

Page 1: ...AQUOS zero2 User Guide...

Page 2: ......

Page 3: ...e System 28 Using ROBOQUL 29 Handset Interface Handset Screens 32 Icons at Display Top Status Bar 39 Checking Notifications Notifications Window 40 Checking Notifications Quick Settings Window 42 Capt...

Page 4: ...ices Global Roaming 176 Calling from Outside Japan 177 For Assistance Handset Powers Off 182 Handset Does Not Power On 182 Cannot Charge Charging Stops Charging Is Slow 183 Battery Runs Out Quickly 18...

Page 5: ...andset is designed to be always connected to the Internet Communication is initiated automatically for some functions such as data syncing Large volume data communication such as downloading applicati...

Page 6: ...4...

Page 7: ...Getting Started Package Contents 6 Parts Functions 6 SIM Card 8 Internal Storage 10 Charging Handset 10 Power On Off 12 Making Initial Settings 13 Google Account 14 Unlocking Screen 17...

Page 8: ...oximity Light Sensor1 Proximity Sensor prevents Touchscreen misoperation during calls Light Sensor adjusts Display brightness according to ambient light Display Touchscreen type display operate with y...

Page 9: ...emove SIM Card FeliCa mark Hold up to reader writer to use NFC Osaifu Keitai Mobile Light Use as a camera flash flashlight etc External Connection Jack Connect to the AC Adaptor etc Speaker Listen to...

Page 10: ...ard specifications and performance may change without notice Return SIM Card to SoftBank Corp when canceling subscription SIM Card is the property of SoftBank Corp Returned SIM Cards are recycled for...

Page 11: ...ay out horizontally Remove SIM Card Insert Card Tray in SIM Card Slot SIM Card is removed Do not insert Card Tray upside down Insert gently all the way horizontally in direction shown Push Card Tray f...

Page 12: ...lithium ion battery Lithium ion batteries are recyclable To recycle a used lithium ion battery take it to any shop displaying the recycling symbol Battery Cautions Storage To help maintain performanc...

Page 13: ...oducts specified by SoftBank Corp If you are using specified products only contact a SoftBank Shop or Customer Service Lock Screen while Charging Charging progress appears in lock screen Charging norm...

Page 14: ...itial settings wizard may appear the first time handset is powered on For details on initial settings see Making Initial Settings Flick lock screen up Home Screen appears After flicking screen up when...

Page 15: ...START To place an emergency call Tap Emergency call To set visual assistance Tap Vision settings See Accessibility for details Set Wi Fi items Follow onscreen prompts To skip Wi Fi settings select Us...

Page 16: ...al settings are complete To make My SoftBank settings after initial settings Drag Status Bar down then Tap Information about My SoftBank Google Account Use a Google Account and get more convenience wi...

Page 17: ...Enter first name Enter last name Next Set enter date of birth and gender Next Select a mail address Next To create another mail address Tap Create your own Gmail address Enter user name mail address...

Page 18: ...lect whether to enable data backup Accept Account is created Signing in to a Google Account In window for logging in to a Google account enter mail address Next Enter password Next Continue by followi...

Page 19: ...y Lock screen appears Flick lock screen up Screen is unlocked To change the unlock method for enhanced security set handset to require pattern drawing or lock no PIN password entry for unlocking scree...

Page 20: ...18...

Page 21: ...Basic Operations Basic Operations 20 Using Touchscreen 20 Using Manner Mode 22 Using Airplane Mode 24 Text Entry 24 Using Fingerprint Authentication Function 25 Updating the System 28 Using ROBOQUL 29...

Page 22: ...ation without Touchscreen Display being operated or does not respond after Touchscreen being operated Press Power Key to turn off Display Press Power Key again to turn on Display and then operate hand...

Page 23: ...r when screen changes Drag Touch icon or other item lightly move it where desired and release finger Flick Contact Display lightly then brush screen up down or left right Pinch Spread Contact Display...

Page 24: ...tter sound video recording tones alarms media sound etc still play even in Manner mode Alternatively to mute alarms and media sound use Do not disturb See Sound Settings for details Activating Manner...

Page 25: ...displayed Icon changes to Mute and handset enters Manner mode mute Manner Mode Mute Operations Setting from Quick Settings Manner mode mute setting is also accessible from Quick Settings Window Drag...

Page 26: ...text entry Tap Text entry field for keyboard To hide it Tap Text entry descriptions are for Google Keyboard default input method Enabling One Handed Mode Shrink onscreen keyboard for easier one hande...

Page 27: ...his function may be unusable if your fingerprint characteristics are not prominent Ability to authenticate assuming finger is held to sensor correctly depends on conditions of use Saving your fingerpr...

Page 28: ...ock by Tracing Pattern Requiring Lock No PIN Entry for Unlocking Screen and Setting Screen to Unlock with Password for details on setting a method for unlocking screen Next To show FingerPrint Sensor...

Page 29: ...the fingerprint thereby reducing its authentication performance Clean Touchscreen every now and then If you remove your finger too early authentication may fail to be performed Remove your finger aft...

Page 30: ...of handset malfunctioning damaged water seepage etc It is recommended that you back up important data before updating the system SoftBank Corp is not responsible for damages from loss of data Updating...

Page 31: ...firmware update will be interrupted if the battery becomes too low or handset AC Adaptor is removed from ROBOQUL ROBOQUL will become unusable if a firmware update is interrupted Make sure that the re...

Page 32: ...is powered on ROBOQUL swivels when Display lights up at start of charging for incoming calls alarms etc In Home Screen AQUOS Useful ROBOQUL setting ROBOQUL setting window opens Operations of ROBOQUL S...

Page 33: ...32 Icons at Display Top Status Bar 39 Checking Notifications Notifications Window 40 Checking Notifications Quick Settings Window 42 Capturing Screenshots Clip Now 44 Scrolling Screen Automatically S...

Page 34: ...ion viewed the first time does not appear the second and subsequent times See Applications Notifications for details 3 Appear when emopa is configured See http help mb softbank jp aquos zero2 05 07 11...

Page 35: ...dscape orientation 4 Keyboard key Tap to change keyboards 5 Menu key Tap to show menu 1 Appears when 3 button navigation is enabled See System Settings for details 2 Appears when Gesture navigation is...

Page 36: ...of Multi Window Tap next application Tapped application opens at bottom of Multi Window Multi Window Operations Switching between Applications Drag screen up Tap application Exiting Multi Window Flick...

Page 37: ...o set the image as Wallpaper for lock screen only Tap Home screen and lock screen to set the image as Wallpaper for both Home Screen and lock screen Wallpaper Change Operations Using Lock Photo Shuffl...

Page 38: ...ns Touch Hold for shortcuts to functions Touch Hold function shortcut then release finger at location in Home Screen to add function shortcut Deleting Shortcuts In Home Screen Touch Hold icon Drag to...

Page 39: ...Hold icon to place in folder Drag to another icon to group with Folder is added and two icons are saved in the folder Folder Operations Changing Folder Names In Home Screen Tap folder Tap area to ent...

Page 40: ...the following Item Description Notification dots Set whether to show dots with application icons for notifications See Applications Notifications for details Add number on notification dots Set whethe...

Page 41: ...ication Indicators Notification Indicators appear on the left Notification Indicators do not appear in lock screen Indicator Description Call Dialing Arriving in Progress Call on Hold Missed Call New...

Page 42: ...Message Recorded Alarm Set NFC Osaifu Keitai Lock Set NFC Osaifu Keitai Lock Set SIM Card only 2 Hidden Statuses 1 Corresponding indicator appears when handset is connected to FDD LTE SoftBank 4G LTE...

Page 43: ...Simple Views for Notifications in Notifications Window In Notifications Window Drag notification down up with two fingers at the same time or Pinch Spread Unavailable for some notifications Making Not...

Page 44: ...Notifications Quick Settings Window Tap icons to toggle functions on off etc Opening Quick Settings Window Drag Status Bar down Notifications Window opens Drag Status Bar down Quick Settings Window op...

Page 45: ...Setting key sheet 1 Open Edit screen for Quick Settings Window Toggle account sync on off Toggle Dolby Atmos on off 2 Open Settings 1 Flick Setting key area left right to toggle sheets 2 For details o...

Page 46: ...u opens Clip Now Clip Now menu opens for Clip Now Clip Now is enabled Tap to disable Clip Now again Capturing Screenshots Capture screenshots for saving as files Some screens may not be capturable Vie...

Page 47: ...s Clip Now Tap item Setting is complete Viewing Instructions for Clip Now In Clip Now menu User s Guide Scrolling Screen Automatically ScrollAuto Scroll the screen up and down automatically Enabling S...

Page 48: ...he feature may not follow the setting with certain applications Drag up slowly appears When Display is Dragged down appears instead Slide finger to and release Screen scrolls automatically Screen may...

Page 49: ...le games are running Set whether to block notifications while games are running etc Game image quality Set whether to optimize image quality of games Resolution Make settings for performance of games...

Page 50: ...prioritized QUIT GAME AND APPLY Also end the game running in the background Setting Whether to Display Gaming Menu while Games are Running In Gaming settings menu for View Menu Tap to toggle on to tog...

Page 51: ...AQUOS zero2 Gaming Menu Layout Search on web site or within SNS Toggle High Response Mode on off Toggle Block Notifications on off while games are running Activate Gaming settings Record screens whil...

Page 52: ...50...

Page 53: ...Phone Placing Answering Calls 52 Optional Services 57 Handset Phone Number 64 Making Phone Settings 65 Address Book 66...

Page 54: ...pports VoLTE VoLTE HD and HD Voice for high quality call sound See Using VoLTE VoLTE HD and HD Voice for details Placing Calls In Home Screen Phone Phone opens Dialpad window opens Use onscreen dialpa...

Page 55: ...t call again after making an emergency call In Home Screen Phone Settings Blocked numbers RE ENABLE NOW Calling Emergency Number When Handset Screen is Locked In lock screen Flick up Emergency Enter n...

Page 56: ...Tap message To stop playback Tap Pause Editing Subjects of Answer Phone Messages In Home Screen Phone Settings Calls Answer phone Answer phone list Touch Hold message Edit Subject Enter subject name O...

Page 57: ...Speakerphone Place call on hold Open menu In Call Voice Memo Operations Adjusting Call Volume During call Volume Up Down Key Recording Call Voice Memo During call Menu Voice Memo To end recording Tap...

Page 58: ...arer and more natural quality call than conventional VoLTE VoLTE VoLTE HD are available when the counterpart model is respectively a VoLTE or VoLTE HD compatible model from SoftBank Y mobile In additi...

Page 59: ...l Divert all unanswered calls to Voicemail Center access messages via handset touchtone phones Call Waiting1 Answer calls during a call Group Calling1 Merge multiple calls Notify Caller ID Send or hid...

Page 60: ...g ON Ring Time Tap the ring time Telephone Number of Forwarding Destination Tap the phone number input area Enter the forwarding destination phone number REGISTER CONFIRM Call Forwarding is set Cancel...

Page 61: ...reen Phone Phone opens Settings Calls Call service settings Call service settings open Voice Mail Call Forwarding Voice Mail Call Forwarding opens Voice Mail Call Forwarding Voice Mail ON Ring Time Ta...

Page 62: ...Answer Phone Messages are held on handset Use Answer Phone only when handset is turned on or within a service area When New Message is Recorded appears on Status Bar To play message Tap Voicemail in...

Page 63: ...ling Call Waiting for Call Waiting in all service settings screen Group Calling Requires separate subscription During a call Add call Phone opens Enter number Call is added Alternatively in Phone Cont...

Page 64: ...aller ID In Home Screen Phone Phone opens Settings Calls Additional settings Additional settings appear Caller ID Network default Hide number Show number Caller ID is set Set to Network default to not...

Page 65: ...Outgoing calls Cancel all outgoing call restrictions Incoming Call Barring Barring of All Incoming Calls Restrict all incoming calls Barring of All Incoming International Calls Reject calls while outs...

Page 66: ...l Forwarding or Voicemail Calling may not be barred even if Barring of All Outgoing Calls and Barring of All Incoming Calls are set Handset Phone Number Checking Your Phone Number In Home Screen Setti...

Page 67: ...Blocked numbers Set numbers to block calls from Voicemail Notifications Make notification settings Advanced Settings Check Voicemail settings About Check build version open source license privacy pol...

Page 68: ...l Forwarding or Voicemail Barring Calls from Specified Numbers In Call settings Blocked numbers ADD A NUMBER Enter the number YES Rejecting Calls from Unnotified Numbers In Call settings Blocked numbe...

Page 69: ...Log in to your Google account beforehand To add a new label in window for creating new contact More fields Label Create new Enter name of label OK Saving Type of Phone Number Etc In window for creati...

Page 70: ...ome Screen Phone Phone opens Contacts Contacts appear Alternatively to open Contacts in Home Screen Flick Home Screen up Address Book Tap contact Contact opens Tap number Handset dials number Call beg...

Page 71: ...Messaging Sending Messages Message 70 Using Gmail 71 Using Email 74...

Page 72: ...n New message Tap recipient Message window opens To send to a phone number email address not saved in contacts enter phone number email address in Enter name and phone number field Tap Add and create...

Page 73: ...ime account setup menu appears complete setup Account setup menu does not appear if you are already signed in to a Google Account To use your existing account information such as username user ID pass...

Page 74: ...hing Files In message composition window Attach file Select where file is saved Select file To attach files saved in Google Drive select Insert from Drive Selecting Recipients from Address Book In mes...

Page 75: ...opens Tap one When screen is unlocked or appears on Status Bar Drag Status Bar down then Tap notification Opening Gmail In Home Screen Google Gmail Message list opens Tap message Message window opens...

Page 76: ...essage to archive Syncing Accounts Manually In message list Drag down Sync sent and received messages manually at any time regardless of the automatic sync settings Using Email Send receive email usin...

Page 77: ...ct where file is saved Select file Saving Current Message as Draft While creating message Save draft Discarding Current Message In message composition window Discard DISCARD Adding Quick Response Text...

Page 78: ...ding Messages In message window Forward Create message Resetting Messages as Unread In message window Alternatively in message list Tap icon for message to reset as unread Deleting Messages In message...

Page 79: ...Internet Using the Internet Chrome 78...

Page 80: ...tion appears follow onscreen prompts Tap Text entry field Enter search string or URL Search results appear or a Website opens Chrome Operations Opening New Tabs Open multiple Websites in different tab...

Page 81: ...d Downloaded Image Etc In Home Screen Files Browse Downloads Tap image etc If confirmation appears follow onscreen prompts Adding Bookmarks In Home Screen Chrome Chrome activates Show Website to add C...

Page 82: ...In Chrome Bookmarks for bookmark to move Move to Select location SoftBank folder and bookmarks in SoftBank folder cannot be moved Deleting Bookmarks In Chrome Bookmarks for bookmark to delete Delete...

Page 83: ...dit card information Addresses and more Set whether to automatically enter information such as residence addresses phone numbers and mail addresses in forms and edit residence addresses and other info...

Page 84: ...82...

Page 85: ...Camera Capturing Photos Videos 84...

Page 86: ...bile Light close to eyes look directly at Mobile Light when on or shine Mobile Light in eyes may affect eyesight or cause other problems Capturing Photos In Home Screen Camera If confirmation appears...

Page 87: ...itish Photo Viewfinder Back Camera Layout Recognition icon1 Subject recognized by AI person dog cat cuisine flowers evening view fireworks B W Camera switch Change angle of view standard wide angle Ta...

Page 88: ...y depending on Camera type and shooting mode scene Recording Videos In Home Screen Camera If confirmation appears follow onscreen prompts Drag shooting mode at bottom to right and select Video Video V...

Page 89: ...Video Viewfinder Layout Mobile Light Change Mobile Light setting Front Back Camera switch Switch between Front Camera and Back Camera AI Live Shutter If AI Live Shutter is enabled during video shootin...

Page 90: ...pears at the top of the thumbnail Shooting time Battery level Confirm short movie creation2 Flashes when a short movie is finalized Zoom ratio Stop capturing Photo capture 1 Operates when AI Live Shut...

Page 91: ...Music Images Listening to Music YT Music 90 Viewing Managing Photos Videos Photos 92...

Page 92: ...le compatible to high resolution is required supports output from device connected with 3 5mm Earphones Adapter sample Before playing high resolution audio turn off Dolby Atmos first Handset also supp...

Page 93: ...ider to adjust playback position Play previous song play current song from beginning Add to playlist add to queue etc Play next song Pause play Show list of songs Creating Playlists In Home Screen Goo...

Page 94: ...account is described Font Cautions If no photos or videos are saved on handset operations such as Match with movie in file view window may be unavailable In file view window Tap Save to device to save...

Page 95: ...play first Archiving Photos Videos In file view window Move to Archive Follow onscreen prompts In Photos Tap Archive to view archived photo videos If confirmation appears follow onscreen prompts Savin...

Page 96: ...iew in Tap application Zooming In Out on Photos In file view window for photo Tap Display twice or Pinch Spread Checking Photos Captured While Capturing a Video In file view window for video Match wit...

Page 97: ...Application Basics Confirmation when First Activating Applications 96 Applications 98 Adding Deleting Applications 100...

Page 98: ...red Permissions for Applications Setting Functions to Use by Application In Home Screen Settings Apps notifications SEE ALL XX APPS Tap application name Permissions Tap function Allow Deny If confirma...

Page 99: ...ro2 Setting Battery Optimization in Settings In Home Screen Settings Apps notifications Advanced Special app access Battery optimization Not optimized All apps Tap application name Optimize Don t opti...

Page 100: ...d Follow onscreen prompts See Confirmation when First Activating Applications for details Function Shortcuts With some applications Touch Hold for shortcuts to functions Tap function shortcut to launc...

Page 101: ...Recent Apps Window Layout Activate recently used applications 1 Favorites Tray Show application menu Remove all applications from the list 2 1 Flick up to remove from the application list 2 Appears wh...

Page 102: ...on handset from Google Play provided by Google LLC SoftBank Corp is not responsible in any way for user installed applications quality reliability legality fitness for a purpose credibility accuracy e...

Page 103: ...prompts Purchased Applications Payment Pay once Re downloads of uninstalled applications are free of charge Use on Other Android Devices Install same application on other Android devices under same Go...

Page 104: ...n appears follow onscreen prompts Making Application Update Settings Setting Automatic Update Options In Google Play Settings Auto update apps Select update item DONE Setting Automatic Update by Appli...

Page 105: ...lling Applications Applications installed via Google Play can be deleted uninstalled In Home Screen Play Store Google Play opens If confirmation appears follow onscreen prompts My apps games Tap appli...

Page 106: ...104...

Page 107: ...Managing Data File Storage 106 Backup Restore 106 Importing Data from Other Mobiles 107...

Page 108: ...tore options are the following Option Description Corresponding applications Depending on application backup restore settings can be changed Data transfer Use Data transfer and transfer data from prev...

Page 109: ...ving Data via Bluetooth e g Address Book When data reception request arrives notification appears in lock screen To receive data Tap Bluetooth share notification twice In Home Screen appears on Status...

Page 110: ...108...

Page 111: ...Wi Fi Bluetooth Connecting by Wi Fi 110 Using Bluetooth Function 116 Using Tethering 120...

Page 112: ...gs Network internet Wi Fi Wi Fi menu opens Use Wi Fi Wi Fi is enabled Access point search starts available access points appear upon completion Tap Use Wi Fi to toggle on off Tap access point Enter pa...

Page 113: ...abling Network Rating Provider In Wi Fi menu Wi Fi preferences Advanced Network rating provider Select provider Checking MAC Address In Wi Fi menu Wi Fi preferences Advanced MAC address is shown below...

Page 114: ...toggle on off Add network Tap to connect also when scanning QR code Follow onscreen prompts Enter network name Select security Enter password SAVE Handset is connected Entering a password is not requi...

Page 115: ...s Points In Home Screen Settings Network internet Wi Fi Wi Fi menu opens Tap connected access point FORGET Handset disconnects from the access point After disconnecting from an access point connection...

Page 116: ...114 Deleting Saved Access Points In Home Screen Settings Network internet Wi Fi Wi Fi menu opens Saved networks Tap access point FORGET The access point is deleted...

Page 117: ...i is enabled Tap Use Wi Fi to toggle on off Wi Fi preferences Advanced Wi Fi Direct Found Wi Fi Direct compatible devices appear in Peer devices field If target device does not appear Tap Search for d...

Page 118: ...that enables wireless connection with PCs Bluetooth devices with handsfree functionality etc such as the following Function Description Sound output Listen to music audio etc wirelessly Handsfree conv...

Page 119: ...d again after placing handset in Airplane mode Bluetooth Cautions Connection Bluetooth connection may not be possible with some Bluetooth devices In addition noise may interfere with wireless or hands...

Page 120: ...e Enable the Bluetooth function on handset and the paired Bluetooth device beforehand In Home Screen Settings Connected devices Connected devices menu opens Tap target device Handset connects to the d...

Page 121: ...ORGET FORGET DEVICE Receiving Data via Bluetooth See Receiving Data via Bluetooth e g Address Book for details Sending Data via Bluetooth e g Address Book Flick Home Screen up Address Book Address Boo...

Page 122: ...other device Tap contact to toggle selected unselected Using Tethering About Tethering Tethering makes handset act as an external modem like a Wi Fi router Use tethering to connect a PC or game devic...

Page 123: ...ot Set whether to enable tethering via Wi Fi and make Wi Fi hotspot tethering settings for network name security etc USB tethering Set whether to enable tethering via a commercially available USB Type...

Page 124: ...122...

Page 125: ...gs 124 Data Usage Settings 125 Battery Settings 130 Display Settings 131 Sound Settings 136 AQUOS Useful Settings 141 Privacy Settings 143 Location Settings 144 Security Settings 145 System Settings 1...

Page 126: ...Simple mode and Clip Now Home applications Change the home application Storage Check memory space of internal storage and USB drive Privacy Make application permissions password display and other sett...

Page 127: ...e window Tap application name Unrestricted data usage Tap Unrestricted data usage to toggle on off See Network Internet for details on Data Saver Setting Whether to Alert User when Mobile Data Usage R...

Page 128: ...126 Setting Reset Date for Data Usage In Home Screen Settings Network internet Mobile network App data usage App data usage cycle Flick date up down to set reset date SET Reset date is set...

Page 129: ...ttings to automatically lower amount of data communication Change settings in the following ways Item Description Location Disable location information See Location Settings for details Automatic sync...

Page 130: ...Mobile Data Usage In Home Screen Settings Network internet Mobile network App data usage Data limit Available when Set data limit is enabled Enter amount for limit SET Limit on data is set Tap to cha...

Page 131: ...OS zero2 Restrict Background Mobile Data In Home Screen Settings Network internet Mobile network App data usage Tap application name Background data Restriction on background data is set Tap Backgroun...

Page 132: ...Settings Battery Battery usage Battery usage window opens Checking Battery Usage for Each Application In Home Screen Settings Battery Battery usage Tap application name Details of Battery usage for ea...

Page 133: ...just of Display brightness for surroundings Dark theme Switch to black theme screen Screen timeout Sleep Set a period of inactivity after which Display turns off automatically Advanced Make settings f...

Page 134: ...Home Screen Settings Display Advanced Outdoor view Tap Outdoor view to toggle on off Setting Screen Saver Display Options and Images In Home Screen Settings Display Advanced Screen saver Current scree...

Page 135: ...tings Display Advanced Basic settings Recommended Standard quality Dynamic Natural Setting HDR Video Quality In Home Screen Settings Display Advanced HDR video HDR standard HDR dynamic HDR cinema Sett...

Page 136: ...creen Settings Display Display menu opens Screen timeout Sleep Tap time Set time until Display goes out Set a shorter time to save battery power Setting Font Size In Home Screen Settings Display Displ...

Page 137: ...t Settings AQUOS zero2 Font size Drag left right Font size is changed Check the set font size in Preview Setting Size of Images and Icons In Home Screen Settings Display Display menu opens Advanced Di...

Page 138: ...er mode that is activated by Pressing Power Key and Volume Up Key Phone ringtone Set ringtone Default notification sound Set default notification sound Advanced Make settings for default alarm sound D...

Page 139: ...g Specific Hours or Events In Home Screen Settings Sound Do Not Disturb Schedules Sleeping Event Set each item To add a rule Tap Add more Tap a rule to toggle on off Tap on the right of the rule to be...

Page 140: ...tion to toggle on off Disable Charging sounds and vibration to save battery power Setting Whether Confirmation Tones Sound when Tapping a Menu Etc In Home Screen Settings Sound Advanced Touch sounds T...

Page 141: ...QUOS zero2 OK Setting is complete Setting Ringtone Volume In Home Screen Settings Sound Sound menu opens Drag Ring volume left right Ringtone plays to check volume Drag right to increase volume and le...

Page 142: ...sic and Videos In Home Screen Settings Sound Sound menu opens Drag Media volume left right Sample sound plays Setting Alarm Volume In Home Screen Settings Sound Sound menu opens Drag Alarm volume left...

Page 143: ...ccording to use See Display Settings for details on each item ScrollAuto Make settings for automatic scrolling See Enabling ScrollAuto for details Set emopa Gaming settings Set game screen quality and...

Page 144: ...by holding to toggle on off Whether handset is picked up is determined from handset angle and Proximity Light Sensor holding handset upright or moving while holding it may affect the determination Set...

Page 145: ...entered Lock screen Sett whether to show notifications in lock screen Autofill service from Google Use Google autofill service Advanced Make settings for Google location history and Activity controls...

Page 146: ...ch application Location permissions without Android Services Set permissions other than Android services Advanced Make settings for Google location history and location information etc Location Operat...

Page 147: ...en lock Lock screen preferences Make settings for lock screen Face authentication Set screen to unlock with face authentication Fingerprint Save fingerprints See Using Fingerprint Authentication Funct...

Page 148: ...sted Device In Home Screen Settings Security Smart Lock Enter pattern lock no PIN password Trusted devices ADD TRUSTED DEVICE Tap device Follow onscreen prompts Set pattern lock no PIN password for un...

Page 149: ...pin Drag bottom of Display up Tap icon of application in history Pin GOT IT To unpin wait while dragging bottom of Display up Requiring Screen to Be Unlocked after Screen of Only Specified Application...

Page 150: ...Continue by following onscreen prompts My SoftBank authentication is required to reset Operation Password Setting Operation Password In Home Screen Settings Security Operation password setting OK Ent...

Page 151: ...cking Key PUK is required contact Customer Service Entering incorrect PUK ten consecutive times activates PUK Lock disabling handset For recovery SIM Card must be reissued at a SoftBank Shop fees appl...

Page 152: ...een In Home Screen Settings Security Security menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen Swipe Setting is complete If c...

Page 153: ...ng Pattern In Home Screen Settings Security Security menu opens Screen lock If method for unlocking screen before change is setting other than None or Swipe first unlock screen Pattern Enter new patte...

Page 154: ...tting is complete Select method of notification display Done Setting is complete Requiring Lock No PIN Entry for Unlocking Screen In Home Screen Settings Security Security menu opens Screen lock If me...

Page 155: ...lock no PIN Next Enter new lock no PIN again Confirm If method for unlocking screen before change is setting other than None or Swipe setting is complete Tap Clear to erase entered lock no PIN Select...

Page 156: ...k If method for unlocking screen before change is setting other than None or Swipe first unlock screen Password Enter new password Next Enter new password again Confirm If method for unlocking screen...

Page 157: ...opens Face authentication Follow onscreen prompts and set pattern lock no PIN password for unlocking screen This is a backup method for unlocking the screen if unable to authenticate with your face U...

Page 158: ...tern lock no PIN password Deletion of face data YES Changing When to Unlock Screen after Saving Face Data In Home Screen Settings Security Face authentication Enter pattern lock no PIN password Tap wh...

Page 159: ...ettings System Languages input Virtual keyboard Tap input method Follow onscreen prompts To add delete input method Tap Manage keyboards then follow onscreen prompts Setting Language for Voice Input I...

Page 160: ...ical keyboard Keyboard shortcuts helper Setting Whether to Check Spelling During Entry In Home Screen Settings System Languages input Advanced Spell checker Use spell checker Tap Use spell checker to...

Page 161: ...t beforehand See Saving Fingerprints for details Setting Assistant Application to Start by Long Pressing Fingerprint Sensor after Unlocking Screen using Fingerprint Authentication In Home Screen Setti...

Page 162: ...e to toggle on off Log in to a Google account beforehand If confirmation appears follow onscreen prompts When Back up to Google Drive is enabled Back up now to back up to Google Drive Setting Backup A...

Page 163: ...mat is automatically set depending on your language and region Tap Use locale default to toggle on off When Use locale default is disabled Tap Use 24 hour format to toggle 24 hour format 12 hour forma...

Page 164: ...rase all data Erase all data Handset is reset Cautions when Erasing All Data Factory Reset Observe the following when erasing all data factory reset Erasing all data factory reset deletes all data in...

Page 165: ...ode Leaving power on suspend signal transmitting functions Data Saver Make settings for Data Saver Advanced Make settings for VPN and Private DNS Network Internet Operations Viewing Data Usage with Wi...

Page 166: ...tooth connection and other settings Settable items are the following Names and status of devices connected by Bluetooth and USB appear at top of Display Item Description Pair new device Search for and...

Page 167: ...ication Settings In Home Screen Settings Apps notifications SEE ALL XX APPS Reset app preferences RESET APPS Setting Whether to Show Alerting and Silent Notifications in Lock Screen In Home Screen Set...

Page 168: ...on Setting Integration with Other Applications Etc In Home Screen Settings Apps notifications Default apps Opening links Follow onscreen prompts Make Settings for Special Application Access In Home Sc...

Page 169: ...See Setting Font Size for details Display size Set the size of images icons etc in Display See Setting Size of Images and Icons for details Dark theme Set whether to enable Dark theme Magnification S...

Page 170: ...er to toggle on off Setting Whether Not to Show Animation when Tapping Setting Switch or In Home Screen Settings Accessibility Remove animations Tap Remove animations to toggle on off Setting Whether...

Page 171: ...XXhXXm View total duration of handset use today Dashboard Check history of total duration of handset use Also restrict usage of individual applications Wind Down Set whether to activate Do not disturb...

Page 172: ...Not Disturb to toggle on off Available when Use Wind Down is enabled Managing Application Notifications In Home Screen Settings Digital Wellbeing parental controls Show your data Manage notifications...

Page 173: ...g Emergency Information Save your own medical information name address blood type allergies etc to handset as emergency information In Home Screen Settings About phone Emergency information Add inform...

Page 174: ...In Home Screen Settings Troubleshooting FAQ Searching for Items in Settings Menu In Home Screen Settings Troubleshooting Search for settings Enter search text Search results appear Activating SHSHOW...

Page 175: ...ng Safe Mode and Restarting Handset In Home Screen Settings Troubleshooting Self check Reboot to cancel safe mode OK Viewing Advice Related to Temperature Rise in Handset In Home Screen Settings Troub...

Page 176: ...174...

Page 177: ...Global Services Global Roaming 176 Calling from Outside Japan 177...

Page 178: ...ific carrier can also be selected manually Change communication method and data roaming settings Setting a Cellular Provider In Home Screen Settings Network internet Mobile network Advanced Automatica...

Page 179: ...areas rates etc http mb softbank jp en global_services Print out roaming area rate information to carry while traveling abroad as needed Enabling Disabling Abroad Assistant While outside Japan use Abr...

Page 180: ...other party answers Calling Landlines Mobiles within Current Country In Home Screen Phone Dialpad window opens Use onscreen dialpad to enter number Do not add before the number Call to This Number Ha...

Page 181: ...ide from Japan In Home Screen Phone Dialpad window opens Touch Hold 0 appears Enter country code then other party number omit first 0 Do not omit first 0 from phone numbers when dialing Italy 39 Hands...

Page 182: ...180...

Page 183: ...tops Charging Is Slow 183 Battery Runs Out Quickly 183 Display Turns Off Suddenly 184 Screen Freezes Operation Is Unstable 184 SIM Card Not Recognized 185 Cannot Send Receive Mail 185 Cannot Connect t...

Page 184: ...in Safe mode See http help mb softbank jp aquos zero2 02 05 05 html Japanese for details on activating Safe mode See Uninstalling Applications for details on deleting applications Handset Interior Is...

Page 185: ...g stops automatically if handset becomes warm Let handset cool and start charging handset again Charging Time Long Depending on AC Adaptor Charging may be slower when using AC Adaptor other than for r...

Page 186: ...tions Screen Freezes Operation Is Unstable While Using Certain Applications The application may be the cause Update the application if not the latest version If problem persists delete the application...

Page 187: ...in Status Bar when in Airplane mode To cancel Airplane mode Drag Status Bar down No 4G Indication on Signal Level Indicator Is Mobile data disabled To check that Mobile data is enabled In Home Screen...

Page 188: ...ork internet Mobile network Advanced Access Point Names Reset to default In Location Where Signal Is Weak or Have Been Out of Service Area for a Long Period Check whether you are where signal is weak...

Page 189: ...Settings Storage Applications not supported by handset cannot be installed Cannot Activate Applications Did you set access privileges when first activating the application Applications cannot be acti...

Page 190: ...188...

Page 191: ...Warranty Specifications Customer Service Warranty After Sales Service 190 Specifications 190 Customer Service 192...

Page 192: ...Service Specifications Some information may differ due to specification changes Handset Handset specifications are as follows Times in the table vary with location status settings etc OEL display emp...

Page 193: ...ay Aluminum anodizing Camera Panel Tempered glass AF coating AR coating Mobile Light Charging Notification Lamp PC resin Earpiece Speaker Mesh Stainless steel electrodeposition USB Type C Connection J...

Page 194: ...Bank handset dial toll free at 157 From a landline IP phone dial toll free at 0800 919 0157 Business hours 9 00am 8 00pm Chat Call Smartphone Technical Support Center From a SoftBank handset dial toll...

Page 195: ...Precautions Safety Precautions 194 Important Product Information 203 Handset Hardware Care 204 General Notes 206 Radio Wave Exposure and Specific Absorption Rate SAR Information 209 Water Dust Resista...

Page 196: ...lsory actions Symbol Description Prohibited actions Disassembly prohibited Exposure to liquids prohibited Use with wet hands prohibited Compulsory actions Unplug from outlet Handset SIM Card SIM Remov...

Page 197: ...se fire burns injury electric shock etc Do not try to remove Internal Battery from handset May cause fire burns injury etc Do not try to remove handset back cover May cause fire burns injury etc Do no...

Page 198: ...ntering very dusty locations or locations where flammable gases are generated be sure to power off handset beforehand and stop any charging in progress May ignite flammable gases etc and cause explosi...

Page 199: ...etc Use handset with caution as it may become hot with continued use or while charging Be careful not to place handset in clothes pocket etc and fall asleep allowing unintentional continued contact Ha...

Page 200: ...s may adversely affect an airplane s electronic devices If you engage in a prohibited activity while using handset on an airplane you may be punished by law Regarding handset use in a hospital follow...

Page 201: ...and electromagnetic sensor make sure of the safety around you and hold handset firmly do not swing with excessive force Failure to do so may cause injury or other accident If Display breaks and subst...

Page 202: ...vision or cause other problems AC Adaptor Optional Accessory Do not use AC Adaptor if the cord is damaged May cause fire burns electric shock etc Do not touch AC Adaptor if thunder is audible May cau...

Page 203: ...forcefully pulling cord Inserting removing in an incorrect orientation may cause fire burns injury electric shock etc If charging terminals become bent or deformed discontinue use immediately In addit...

Page 204: ...When disconnecting 3 5mm Earphones Adapter from handset grasp connector and pull without forcefully pulling cord Pulling the cord may damage the cord causing fire burns electric shock etc Do not touch...

Page 205: ...out disturbing others Handsets are radios as stipulated by the Radio Law Under the Radio Law handsets must be submitted for inspection upon request Handset use near landlines TVs or radios may cause i...

Page 206: ...Home Screen Settings About phone Authentication Handset Hardware Care Handset Hardware Care Use handset within 5oC 35oC and 35 85 humidity For use in bathrooms see Cautions for Use in a Bathroom Avoid...

Page 207: ...d from being audible As connection may be poor if Jack is dirty clean with a dry cotton swab etc Avoid damaging Jack when cleaning Do not deform 3 5mm Earphones Adapter connector or Earphones Micropho...

Page 208: ...ransmit on the 2 4 GHz band Enabling handset Bluetooth or using Bluetooth devices near handset may affect Wi Fi transmission speed availability and clarity Should interference occur cancel handset Blu...

Page 209: ...charging peripherals etc SIM card SoftBank SIM card non SoftBank SIM cards Non SoftBank SIM cards can be used after SIM unlocking the handset Frequency Range of Supported Bands in EU Item Description...

Page 210: ...FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may...

Page 211: ...anization has announced that A large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk To date no adverse health effects have...

Page 212: ...y 0 FCC ID Location The device is electronically labeled and the FCC ID can be displayed from Home Screen as follows In Home Screen Settings About phone Authentication Water Dust Resistance Handset Wa...

Page 213: ...do not submerge it in a bathtub May cause malfunction If handset gets exposed to liquids other than tap water or falls in a bathtub wash it in the specified way Use handset at 5oC 40oC with humidity o...

Page 214: ...washing handset make sure that Card Tray is closed firmly leaving no gap between handset and Card Tray Do not use a washing machine or ultrasonic cleaner External Connection Jack tend to accumulate du...

Page 215: ...Drying Procedure Do not use handset in wet conditions Calls may fail or moisture may transfer to clothes bag etc Moisture may short circuit External Connection Jack or other parts Exposure to cold ma...

Page 216: ...214...

Page 217: ...185 Cannot Talk on Phone Cannot Hear Other Party 186 Cannot Use Applications 187 Capturing Photos Videos 84 Capturing Screenshots Clip Now 44 Charging Handset 10 Checking Notifications Notifications...

Page 218: ...Rate SAR Information 209 Safety Precautions 194 SAR 209 Screen Freezes Operation Is Unstable 184 ScrollAuto 45 Scrolling Screen Automatically ScrollAuto 45 Security Settings 145 Sending Messages Messa...

Page 219: ......

Page 220: ...AQUOS zero2 User Guide February 2020 First Edition SoftBank Corp Visit SoftBank Shop for assistance Model AQUOS zero2 Manufacturer SHARP CORPORATION...

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