Aquos zero2, User Manual, Page: 185 / 220

183
For Assistance
AQUOS zero2
Cannot Charge / Charging Stops /
Charging Is Slow
Charging Does Not Start
Check the following if charging does not start.
・Is the USB Type-C plug on AC Adaptor firmly connected to
handset? Unplug and plug in again firmly.
・Is the plug on AC Adaptor firmly connected to an outlet?
Unplug and plug in again firmly.
・Are you using an unspecified AC Adaptor or other product?
Always use specified products. In addition to being unable
to charge, using an unspecified product may deteriorate
Internal Battery.
・Is Charging/Notification Lamp blinking? If Charging/
Notification Lamp is blinking, handset is not charged.
Charge using a specified product.
If handset still does not charge, contact
Customer Service
or a SoftBank Shop.
・Is the USB Type-C plug on AC Adaptor soiled? Clean
terminals with a clean, dry cotton swab, etc. and charge
again.
Charging Stops
Charging stops automatically if handset becomes warm. Let
handset cool and start charging handset again.
Charging Time Long Depending on AC
Adaptor
Charging may be slower when using AC Adaptor other than for
rapid charging.
For information on AC Adaptor for rapid charging specified by
SoftBank, see SoftBank Website.
Battery Runs Out Quickly
Battery Runs Out Quickly Even With No
Operation
Some applications may use data communication even if not
being operated.
Changing the setting may remedy this. Refer to "
Restrict
Background Mobile Data ."
Battery Runs Out Quickly in Certain
Location
Are you where signal is weak or have been out of service area
for a long period? Calling where signal is weak or being out of
service area uses a lot of Battery.
Setting Handset to Save Battery Power
Frequently illuminating Mobile Light, frequently using
functions that emit sound or communicate with external
devices, using a bright display, or setting a long Display-on
time shorten the time that handset can be used. Use Battery
Saver to avoid wasting battery. See "
Using Battery Saver " for
details.