Troubleshooting
Symptom
Possible cause Action
Controller
unresponsive -
No Lights / Blank
Power supply turned
off to Aqualisa
SmartValve
TM
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve
TM
. Additionally check the following
2 action points.
Controller
displaying
“Preparing, please
wait….” for longer
than 2 minutes
Loss of
communications
Check data cable connections are making good
contact and are fully inserted and that there is
no visible damage.
Check that the wiring schematics are as
per installation instructions in the Smart
Installation Guide.
Pump noisy and
low / no flow
Air lock (for Gravity
fed systems only)
For models utilising a adjustable head kit;
disconnect the handset from the hose, see
Head section on page 11, lower the hose into
the shower tray or bath, set the temperature
to fully cold and then start the shower. As the
water starts to flow and increase in volume
gradually increase the temperature. If the flow
starts to splutter, stop moving the temperature
control until the flow again stabilises, then
continue to move the dial towards the hottest
setting.
Restriction in the
waterway
Check for debris in the inlet filters of the
Aqualisa SmartValve
TM
, diverter and Fixed Head
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies
MUST be isolated when checking the inlet filters.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Auto wake up
(proximity) not
activating
Auto wake up turned
off
Go to Settings menu and ensure Auto wake up
is ON. See page 13 for instructions.
Flow does not
change when
adjusted with lever
Combination boiler
output does not meet
the flow demand
Check with boiler manufacturer for
specification details.
Shower head or
Aqualisa SmartValve
TM
is set to ECO mode
Refer to Setting Water System Mode section in
the Smart Installation Guide. Ensure mode is set
to normal or ECO gravity setting and page 10 of
this guide.
Seasonal conditions
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.
Cleaning tip: To keep your shower effortlessly clean, we recommend
drying all shower components with a soft cloth after use.
Caring for your Shower
Over time, your shower may be affected by hard water scaling. To keep your shower
working effectively, we recommend that you clean your shower regularly.
Your product should be cleaned using only a soft cloth and washing up liquid. The
bath system ‘click clack’ waste plug mechanism (if applicable) should be kept clear of
debris to ensure the plug maintains a watertight seal. The plug can be unscrewed and
removed to check and clean the mechanism.
Cleaning the shower head
To reduce the need for chemical descaling in hard water areas, your shower head
incorporates a ‘clear flow’ system, whereby any scale build up can be broken down
by gently rubbing the flexible tips of the jets during use. This procedure should be
completed regularly, as often as once a week in some hard water areas, as scale build
up can affect the spray pattern and cause the shower to perform poorly. Failure to
descale the shower head can affect the internal seals and may affect the warranty.
Should descaling of the head using a cleaning agent become necessary, remove the
shower head fully and immerse in a mild proprietary descaler (e.g. vegetable based or
plain white vinegar). Cleaning and maintenance should not be undertaken by children
without supervision by a person responsible for their safety.
DO NOT USE ABRASIVE CLEANERS. It is imperative that descaling
is carried out in accordance with the manufacturer’s instructions,
substances that are not suitable for plastics and electroplated surfaces
must not be used.
Changing water system?
If switching from a gravity-fed water system to a mains pressure system (e.g.
Combination boiler) you will need to change your Aqualisa SmartValve
TM
. Contact a
member of our Customer Service team for further information.
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Summary of Contents for Quartz Touch
Page 1: ...USER GUIDE QUARTZ TOUCH...
