TROUBLESHOOTING
ERROR MESSAGES
Signal on display Possible Causes
Actions
The display flashes
Not a malfunction.
Press any button
The controller signals
a previous power failure.
3 dots flashing
The system has switched
DO NOT ENTER THE SPA
off the heater because the
Wait for the water to cool
temperature at the heater
down then switch the
has reached 48 °C.
controller off.
DO NOT ENTER THE SPA
If the
problem persists, contact our technical
service department.
3 dots flashing
The pressure switch/ flow
Check that the low level
switch does not detect the
settings of the circulation
movement of the water when
pump correspond to the
the low speed of pump is on
configuration of the spa.
Check that the circulation
pump is operating.
Check that the level of the water is
sufficient and that the valves are open.
Clean the filter.
If the problem persists contact our
technical service department.
Aqua Spa Owner´s Manual, page 19
SPA WATER TROUBLESHOOTING
Symptom
Possible Causes
Solution
Cloudy Water
Dirty filter
Clean filter, use cleaner or degreaser
High pH/alkalinity
Adjust pH using pH minus or pH plus
Suspended particles Use clarifier chemical agent
Improper sanitation Increase sanitizer to recommended level
Excessive oils/
Organic matter
Shock the spa with appropriate chemical agent
Old water
Drain, clean and refill the spa
Water Odor
Improper sanitation Adjust sanitizer to recommended level
High content of
chloramines –
insufficient free
available chlorine
with chlorine odor
Drain, clean and refill the spa
Bacterial or algae
growth with
Shock the spa with a stronger sanitizer,
a musty odor
use algaecide
Low pH
Increase pH with pH plus
Foaming
Body oils, lotion
And chemicals
Resulting in soap
Or detergent
Add antifoam agent
Excessive organics
Shock the spa with appropriate chemical agent
Old water
Drain, clean and refill the spa
If you have any questions please visit or call your dealer for assistance. Sometimes
you may need to get advice from your dealer to further understand this manual or
for help with your spa.
Aqua Spa Owner´s Manual, page 20
