15 Troubleshooting
This reverse osmosis system undergoes multiple quality and functional checks prior to shipment. If you still find a
problem, check the possible causes and their remedies. However, if you do not find a solution, please contact
us
.
Detection/Error
Problem
Causes
Solutions
No product water
Tank empty
Water supply pipe valve closed Open water supply valve
Tubes connec
ted
incorrect
ly
I
nspect
the tubes
Water supply stagnation
Clean water pipe
Tubes bent
I
nspect
the tubes
Shut-off valve stuck
Clean/replac
e
shut-off valve
Ball valve of tank closed
Open the ball valve
The cartridge filter
installed in
Pura housing
improperly
Take it out and put it back again
properly
The membrane is in wrong
direction
Take i
t
out and put it back in
correct flow direction
Not much water
produced
Water producing/filling
into tank slowly
Inlet water pressure is too small Use pump set
Tubes connect
ed
improperly
Tubing inspection
Dripping from the
tap
Tank ball valve closed /
Shut-off valve stuck
Open tank valve /
Clean/Replace shut-off valve
The tank becomes
full
. Water does not
flow out of the tank
The air pressure in the tank is
too low.
The inside tank rubber sheet is
defective.
Inflate the tank up to 7psi
Replace tank
Tubes bent
Tubelines inspection
No faults have occurred
so far
Membrane/cartridge filter
exhausted
Replace membrane/cartridge
filter
System doesn’t stop /
Waste water : product
water > 4:1
Waste water keeps
running
Inlet pressure is too low
Use pump set
Shut-off valve contaminated /
stuck
Clean/Replace shut-off valve
Sewage noise
Noise from waste water
pipe
location not suitable for drain
saddle installation
Change location or push the
black tube close to the inner wall
of sink drain pipe
Product water not clean
Black granules, soapy
Membrane/cartridge exhausted Replace membrane/cartridge
filter
Insufficient flushing for initial
use of membrane / cartridge
Thoroughly flush the system
AquaPerfecta.com
0800 007 3737
