7
WARRANTY PROCEDURE
If warranty service is needed on your AT EXPRESS
TM
, follow these steps:
I. Identify the model and serial number from the rating label on your toaster.
II. Consult the enclosed directory, find the service agency nearest you, call the number listed or the
24- hour toll free service hot line,
(800) 527-2100
. If there is not a service agency listed for your area,
the parts distributor will provide service for your toaster.
III. To order parts consult the enclosed directory. The parts distributor is listed at the beginning of each
state listing. The parts distributors have a complete stock of parts for your toaster.
TROUBLESHOOTING
I. Always ask and check the following:
A. Is the unit connected to a live power source?
B. Check the circuit breaker.
C. Is power switch on?
D. Is the unit operating on proper voltage? (see rating label)
II. If problems exist after checking the above, check the chart below.
III. If any service is needed (italicized items), call an APW Wyott authorized service agency. All service
should be performed by an APW Wyott authorized service agency.
TROUBLESHOOTING CHART:
The Problem
The Cause
The Solution
Won’t toast...
a. Toaster cold.
b. Wrong power switch position.
c. Wrong conveyor speed setting.
a. Allow five (5) minutes for warm up.
b. Position power switch to full power.
c. Reduce conveyor speed.
Toasts
unevenly...
d. Only part of product surface is toasted
e. Product located too far to side of conveyor.
d. Reduce conveyor speed.
e. Place product on conveyor between end links.
Product sticks
to conveyor or
slide..
f. Butter or butter substitute used on product
g. Conveyor surface has baked-on oil residue
h. Very moist or doughy product.
i. Product not defrosted or thawed.
f. Discontinue use of butter or butter substitute.
g. Follow daily cleaning methods to remove & prevent
residue.
h. Use different source or day-old product.
i. Defrost/thaw product.
No power...
j. No power to receptacle.
k. Toaster unplugged.
I. Loose connections.
m. Power switch.
j. Check circuit breaker.
k. Plug in toaster.
I. Check connections.
m. Check that switch is on & operational.
Won’t heat...
n. Loose connections.
o. Faulty power switch.
p. Burnt out element.
n. Check connections.
o. Replace power switch.
p. Replace element.
Lighter toast
under peak loads
q. Speed control setting.
r. Very moist product.
s. Product too cold.
t. Toaster cavity temperature being quenched
q. Reduce speed control setting.
r. Use different source or day old product.
s. Allow product to warm to room temperature.
t. Add 1” or more spacing between product.
Conveyor won’t
move
u. No power.
v. Conveyor links are binding.
w. Drive chain too loose or too tight
x. Loose or bad connection between speed control and
conveyor motor
y. Conveyor motor burnt out.
z. Speed control burnt out.
u. Check circuit breaker.
v. Check conveyor for bent links.
w. Adjust drive chain.
x. Check for loose or bad connection
y. Replace conveyor motor.
z. Replace speed control.
