Returning a Product
Include
If your product needs to be returned, the technical support
representative will give you a Return Material Authorization (RMA)
number.
Record the RMA number for your own records.
Write the RMA number on the outside of the package you send
to us.
Write the RMA number at the top of the return form included
with your product package.
Fill out the Return Form on back of the yellow sheet marked
"Attention!" A correctly completed form will greatly reduce the time
it takes to process and return your product.
Attach a copy of your original invoice to the return form.
Warning:
If you don’t include an invoice, products will be
treated as out of warranty products and will be returned to you
C.O.D. for the amount of the service charge.
A completed form should look something like the one below.
App. E - Getting Help
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