Apollo AAN-1, Hardware Manual, Page: 55 / 70

50 Troubleshooting
© 2011 Apollo Security Inc.
5.2 Reader / Keypad
The reader function can be verified after communications are functioning properly. The card format is
determined by the actual cards that will be used. After configuring the card format at the host, placing a card
in front of the reader should generate an access message on the host computer. If the message is “Access
Denied” the reason for the message will indicate further steps to be performed. “Access Denied – Wrong
Facility Code” will also display the actual facility code on the card. This information should then be entered to
the host computer system. “Access Denied – Not in File” will display the actual card number of the presented
card. This card should then be added into the employee database of the host system.” Access Denied –
Access Level Error” indicates that the cards is entered into the system but the Access Level assigned to the
card does not allow access to the particular door at this time.
On readers with integral keypads, the keypad may be verified by setting the reader into the Card and PIN
mode. After presenting a valid card, the reader should flash the yellow LED (if installed reader supports 3
color LEDs). This indicates the reader is waiting for a Pin entry. Enter a valid PIN using the keypad and press
the “ENTER” key. Access should be granted.
5.3 Input Zones
All alarm inputs should next be verified. Opening the Door Contact input should generate an immediate
“Forced Open” alarm. Closing the Exit Pushbutton input should release the strike relay. NOTE: the Exit
Pushbutton input will not function if the reader interface is in tamper (Tamper Contact=Open) and also one
minute after the tamper condition is secured. The reader may also be configured (via the host) to not activate
the strike relay when the Exit Pushbutton is depressed. In all cases the reader should not report “Forced
Open” immediately after pressing the Exit Pushbutton. The Aux Alarm inputs (if used) can be verified next.
Some system will not allow use of the second Aux alarm. Opening the Aux alarm input should result in a
message on the host system. Unused Aux alarm inputs should be terminated.
5.4 Output relays
The strike relay should energize any time a valid card (or PIN) is presented and the message “Access
Granted” appears on the host. The reader may be set to the “Unlocked” mode at the host to permanently
energize the relay for test purposes. Any external, high-security, ADA-10.11 relay modules should also be
verified.