TROUBLESHOOTING AND CUSTOMER SUPPORT
Verify Functionality
Pressing the power button should activate the LCD and provide a real-time UV measurement. Direct the sensor
head toward the sun and verify the UV reading responds. Blocking all radiation from the sensor should force the
UV reading to zero.
Battery Life
When the meter is maintained properly the coin cell battery (CR2320) should last for many months, even after
continuous use. The low battery indicator will appear in the upper left hand corner of the LCD display when the
battery voltage drops below 2.8 V DC. The meter will still function correctly for some time, but once the battery is
drained the pushbuttons will no longer respond and any logged measurements will be lost.
Pressing the power button to turn off the meter will actually put it in sleep mode, where there is still a slight
amount of current draw. This is necessary to maintain the logged measurements in memory. Therefore, it is
recommended to remove the battery when storing the meter for many months at a time, in order to preserve
battery life.
Low-Battery Error after Battery Replacement
A master reset will usually correct this error, please see the master reset section for details and cautions. If a
master reset does not remove the low battery indicator, please double check that the voltage of your new battery
is above 2.8 V, this is the threshold for the indicator to turn on.
Master Reset
If a meter ever becomes non-responsive or experiences anomalies, such as a low battery indicator even after
replacing the old battery, a master reset can be performed that may correct the problem. Note that a master reset
will erase all logged measurements from memory.
Step 1: press the power button so that the LCD display is activated.
Step 2: Slide the battery out of the holder, which will cause the LCD display to fade out.
Step 3: After a few seconds, slide the battery back into the holder.
The LCD d
isplay will flash all segments and then show a revision number (e.g. “R1.0”). This indicates the master
reset was performed and the display should return to normal.
Error Codes and Fixes
Error codes will appear in place of the real-time reading on the LCD display and will continue to flash until the
problem is corrected. Contact Apogee if the following fixes do not rectify the problem.
Err 1:
battery voltage out of range.
Fix:
replace CR2320 battery and perform master reset.
Err 2:
sensor voltage out of range.
Fix:
perform master reset.
Err 3:
not calibrated.
Fix:
perform master reset.
Err 4:
CPU voltage below minimum.
Fix:
replace CR2320 battery and perform master reset.
