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Apex Digital Apex EmergeCard Remote Access, User Manual

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Apex Digital Apex EmergeCard Remote Access User Manual Download Page 23

 

Emerge Card Remote Access User Guide 

Operation 

••••

 19 

 

4. Operation 

Using the Emerge Application 

This chapter describes how to operate your Emerge software. The following checklist will help you in 

operating and customizing your Emerge environment. Reference the following pages for details on 

each topic. 

Application operation checklist 

1 

Launch the Emerge application

 from your desktop (if it doesn't automatically start up.) 

2 

Use the

 

Switch Configuration Wizard 

to configure Emerge to recognize the switch (or 

switches) to which the unit is connected. 

3 

Start a session

 to a target system. 

4 

Customize your Emerge application

 which might include any of the following: 

• 

Check Target Resolution 

• 

Adjust Screen Update and Port Scan Rate 

• 

Check or Change Function Key Mapping 

• 

Synchronize or Configure Mouse Movement 

• 

Adjust Video Display 

• 

Set Log File Options 

 

Summary of Contents for Apex EmergeCard Remote Access

Page 1: ...Run Your Servers Smarter EmergeCard Remote Access User Guide ...

Page 2: ...r omissions contained herein nor is it liable for incidental or consequential damages resulting from the furnishing performance or use of this material Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Emerge Viewpoint Viewpoint 64 OutLook and OSCAR are trademarks of Apex Inc Apex Inc 9911 Willows Road NE Redmond WA 98052 USA Telephone 800 ...

Page 3: ...ook Switch 11 Connecting to a Viewpoint User Pod 13 Connecting to a Viewpoint User Pod and System Pod 15 3 Configuration 17 Configuring Your EmergeCard 17 Install and Configure the Emerge Software 18 Setting up the Target Systems 18 4 Operation 19 Using the Emerge Application 19 Launching the Emerge Application 20 Using the Switch Configuration Wizard 21 Beginning a Host Session 27 Emerge Applicat...

Page 4: ...Pointers 37 Synchronizing Mouse Movement 37 Optimizing Mouse Performance 38 Improving the Video Display 39 Setting Your Switch Port Scan Rate 41 Adjusting the Target Window Properties 42 Maintaining Log Files 43 Adjusting Log File Options 43 Viewing Emerge Versions 44 5 Troubleshooting 45 Appendices 46 Getting Help 46 Communications Regulation Information 47 Limited Warranty 48 ...

Page 5: ... campus or globe your servers are never more than a few keystrokes away Unlike other remote control solutions the EmergeCard when used in conjunction with an Apex console switch maintains the server connection even on system restart Emerge takes up no target system resources and no remote control software is necessary on the target system The Emerge technology is a PCI card that can be installed i...

Page 6: ...hipping and handling Save the carton and packing materials until your equipment is fully installed and operational If anything is missing or was damaged during shipment contact Apex Customer Support If you need to return the product you will need a return materials authorization RMA number from Customer Support Apex cannot accept any returned materials without an RMA number How to Reach Apex Custo...

Page 7: ...n be defined for each user Flash Memory Download capable Supported Remote Control Software LapLink Gold PCAnywhere 9 2 Terminal Server Compatibility Compatible with major computer and peripheral devices including industry standard PS 2 mouse and keyboard computers requiring serial pointing devices through the Apex serial to PS 2 converter and Apex products Console View Options View one or more ser...

Page 8: ...ms for your EmergeCard Recommended systems Compaq 1850R Compaq Prosignia Series Compaq Proliant Series Dell Power Edge 6300 Dell Dimension Series HP NetServer Series IBM NetFinity Series Recommended system parameters Pentium III 450MHz 128MB RAM NT Server 4 0 with Service Pack 4 NT network connection 10MB available disk space ...

Page 9: ...nnection options Location options Remote access options Tiering options Cabling lengths Video resolution support options 3 Install your EmergeCard 4 Connect the Emerge system into your system in one of the following configurations Directly to a critical server To a single or multi user Apex OutLook switch To a Viewpoint user pod To a Viewpoint user pod and system pod 5 Power up your Emerge system ...

Page 10: ...rial to the Emerge The Emerge then passes the signals to the Apex switch which transmits the signals to the target system Tiering options The Emerge is a remote access device Unlike the OutLook switch it cannot be tiered to itself It can connect to a primary or secondary OutLook switch in a multi switch or tiered configuration Note When deciding on the layout for your Emerge system planning the en...

Page 11: ...igh resolution VGA video up to 1024 x 768 75 Hz refresh rate 640 x 480 60 Hz 640 x 480 72 Hz 640 x 480 75 Hz 640 x 480 85 Hz 800 x 600 56 Hz 800 x 600 60 Hz 800 x 600 72 Hz 800 x 600 75 Hz 800 x 600 85 Hz 1024 x 768 60 Hz 1024 x 768 70 Hz 1024 x 768 75 Hz 720 x 400 70 Hz Note Interlaced resolutions are not supported ...

Page 12: ...install your EmergeCard 1 Ensure that the system into which you will be installing your EmergeCard is powered off and unplugged 2 Remove the cover of your system 3 Locate an open PCI slot 4 Remove the EmergeCard from its protective bag and insert it into the open PCI slot 5 Secure the EmergeCard with a standard PCI card screw 6 Replace the system s cover Now you are ready to connect your Emerge in...

Page 13: ...ter Connect to a switch console port The Emerge can be connected to the console port of an OutLook switch as if it were a user All 4 8 or 16 system ports are available for servers Monitor installation is optional Connect a monitor if you want to perform setup or maintenance locally at the Emerge system Connect to a switch system port The Emerge can be connected to one of the computer ports of an O...

Page 14: ... to their respective jacks on the target system the server or the console port on the OutLook switch 5 Connect the local mouse and keyboard to the jacks marked with their respective symbols on the back panel of the Emerge 6 Plug in your remote access connection to the modem or network connection port 7 Plug the power cord into its socket on the back panel of the Emerge system Note You will need a ...

Page 15: ...utLook switch Monitor installation is optional if you want to perform setup or maintenance locally at the Emerge system Note Console settings need to be at preemptive rather than cooperative at the KVM switch Connect to a system port Emerge can be connected to one of the computer ports of the OutLook switch as if it were a computer All four or two console ports are available for users This configu...

Page 16: ...e back panel of the EmergeCard 4 Connect the other end of the mouse monitor and keyboard interconnecting cables to their respective jacks in one of the console ports on the back panel of the OutLook switch 5 Connect the local mouse and keyboard to the jacks marked with their respective symbols on the back panel of the Emerge system 6 Plug in your remote access connection to the modem or network co...

Page 17: ...r Pod Attaching the Emerge to a user pod allows a remote user to utilize the OSCAR menus to access commands and functionality of the Viewpoint switch Connect a monitor if you want to perform setup or maintenance locally at the Emerge system and if you want to access target computers ...

Page 18: ...mouse video and keyboard interconnecting cables to their respective jacks on the back panel of the EmergeCard 4 Connect the other end of the mouse video and keyboard interconnecting cables to their respective jacks on the user pod 5 Connect the local mouse and keyboard to the jacks marked with their respective symbols on back panel of Emerge 6 Plug in your remote access connection to the modem or ...

Page 19: ...ws a remote user to utilize the OSCAR menus to access the commands and functionality of the Viewpoint switch and perform maintenance on the Emerge system No keyboard and mouse are needed at the Emerge system because the system pod instead of the local keyboard and mouse starts Emerge properly All other user pods can perform maintenance on the Emerge system ...

Page 20: ...ting cables to their respective jacks on the back panel of the EmergeCard 4 Connect the other end of the mouse video and keyboard interconnecting cables to their respective jacks on the user pod 5 Connect the mouse video and keyboard cables of the system pod to their respective local KVM jacks on the back panel of the Emerge 6 Plug in your remote access connection to the modem or network connectio...

Page 21: ...m Configuration checklist 1 Install and configure the Emerge software 2 Install and configure the remote communication software Install and configure your remote communication software on the Emerge system Install and configure your remote communication software on the remote computer 3 Access the Emerge Ensure network modem connections are in place Establish remote control session with the Emerge...

Page 22: ...Setting up the Target Systems Prior to operation with the Emerge set up your target system s to ensure optimum results Set your target system mouse movement Set standard PS 2 mouse drivers to SLOW Set Intellimouse mouse driver speed to the center position set Acceleration to NONE and deactivate the mouse snap Set your target display Select a supported resolution for each of the servers to be acces...

Page 23: ... checklist 1 Launch the Emerge application from your desktop if it doesn t automatically start up 2 Use the Switch Configuration Wizard to configure Emerge to recognize the switch or switches to which the unit is connected 3 Start a session to a target system 4 Customize your Emerge application which might include any of the following Check Target Resolution Adjust Screen Update and Port Scan Rate...

Page 24: ... current system information for the target system including its resolution and activity You should see that the video is specified as active See Emerge Application Window 3 From the File menu select Start Session 4 You can now launch applications read files and change system settings on the target system If you are connected to an Apex switch you will be able to utilize OSCAR menus to access the c...

Page 25: ...erge was closed the Switch Configuration Wizard dialog box appears 3 If a console switch is attached to your Emerge system select Yes and click Next to display a list of switch options Select Yes if you are attached to a switch and want integrated control or Select Yes but I want to use the same window for all ports if you are connected to a switch but want to maintain manual controls If you selec...

Page 26: ... the type of switch being used Click Next or Select Other if you are using an Apex compatible switch and select the associated switch model Click Next 5 A dialog box appears asking if additional switches are tiered from this switch Select Yes or No Click Next ...

Page 27: ...og box asking which ports the tiered switches are attached to Select All or Ports If you select Ports proceed to Step 10 Click Next 7 If you select All you are asked if all the switches are the same type Select Yes or No and click Next If you selected No proceed to step 15 ...

Page 28: ... type 9 Select the tiered switch and click Next A dialog box appears where you enter the name you want associated with each Port Select how you want the window for each Port to appear on Start up and click Next to access the next Port When you have entered all the Port names click Finish to complete configuration and begin a session ...

Page 29: ...e the same type Select Yes or No 12 Selecting No and clicking Next brings up a dialog box asking you to identify the type of switch being used 13 Enter the name of the computer attached to Port 1 and select how you want the window to appear on Start up Maximized Normal Minimized or Hidden 14 Click Next to enter the names of the computers attached to Ports 2 3 etc When you have entered all the name...

Page 30: ...Configuration and begin a session 17 If you select No when you first encounter the Switch Configuration Wizard dialog box and click Next this same dialog box appears asking you to enter a title for the Target System Window See item 13 above 18 Enter the title you want to use for the Target System Window and select whether the window should be maximized or normal on Start up Click Finish to complet...

Page 31: ...sion function key F5 or click the Start Session icon on the Session toolbar 3 The Desktop for the target system appears When Emerge first opens you will see information on the current system s connected to Emerge To gain access to this window later press F5 Emerge Application Window 1 Menu Bar See Menu Items in the Emerge Window on page 30 for details 2 Tool Bar See Emerge Application Tool Bar on ...

Page 32: ...t resolution is highlighted 5 Screen Update Rates Allows user to adjust the screen update rate based on the bandwidth of the connection 6 Configure Function Keys Configures the alternate key mapping and function key settings to nondefault values 7 Mouse Pointers Focuses synchronization of the mouse pointer of the target system and the remote computer to the upper left corner of the image display U...

Page 33: ...on with the active target system 3 Stop Session Stops a session with the active target system 4 Adjust Target Video Display Automatically adjusts video alignment 5 Send Ctrl Alt Del Sends these keystrokes to the target system when in the Emerge application 6 Send Ctrl Esc Sends these keystrokes to the target system when in the Emerge application 7 Current Target Resolution Current target system re...

Page 34: ...g and function key settings to nondefault values Mouse Pointers Focuses synchronization of the mouse pointer of the target system and the remote computer to the upper left corner of the image display Use if having problems with mouse synchronization Default setting synchronizes mouse pointers wherever EmergeCard crosshairs are located Adjust Video Automatically adjusts video alignment Reset keyboa...

Page 35: ...en Order by Port Number Allows you to arrange individual target windows by Port number when tiling or cascading When Order by Port Number is disabled target windows are ordered by last input focus Arrange Minimized Windows Arranges minimized target system windows at the bottom of the main Emerge window HELP Contents Provides a list of help topics Help Topics Launches online help Function Key Help ...

Page 36: ...Emerge Card Remote Access User Guide Operation 32 Resolution Table The Resolution Table lists the supported video resolutions and associated values Your current resolution is the selected value ...

Page 37: ...e Emerge sends video updates to the remote system less frequently so the bandwidth will be available for communications If you are working over a LAN connection you may want to set this to 200 milliseconds to allow for more frequent video refresh while still retaining appropriate communication rates Note To optimize performance you may also want to reduce the number of colors being used for the vi...

Page 38: ...slower connection No Screen Activity Screen Activity Identified To optimize screen activity 1 Select the Changed Segment Grid from under the View menu 2 With a static screen image stop any mouse movement and check the Changed Segment grid White boxes indicate no screen activity If you have black boxes Emerge is recognizing screen activity 3 If there should be no screen activity open the Adjust Vid...

Page 39: ...SCAR Menu screen if attached to an Apex switch F3 ALT ESCAPE Sends these keystrokes to the target system F4 CTRL ESCAPE Sends these keystrokes to the target system F5 Start Stop Session Starts or stops a session with the target system F6 Adjustments menu Adjusts video alignment and color through an on screen display dialog box F7 CTRL ALT DELETE Sends these keystrokes to the target system when in ...

Page 40: ...2 Select a function from the Commands list and you will see the current assigned key with a description of that function 3 Type in a new F key assignment in the New F key box if you wish to set an alternate F key for that function To remove an Emerge Function Key assignment 1 Select a function key from the Commands list 2 Select Remove to free up that function key for use by another application No...

Page 41: ... want to turn off the Emerge crosshairs Hide Pointer in Full Screen DOS Mode If you operate in full screen DOS mode you may want to hide the Emerge crosshair pointer by clicking the Hide Pointer in Full Screen DOS Mode option Synchronizing Mouse Movement You may need to periodically synchronize the mouse movement of both your remote and target system You will see a circular target that represents ...

Page 42: ...eed The mouse motion rate needs to be set all the way to SLOW The EmergeCard device then can use a calculation matrix to move the mouse at the target server the appropriate distance and speed to match the remote client To adjust Intellimouse drivers Access via Control Panel Mouse Pointer Options Pointer Speed The Pointer Speed needs to be set at the center or fifth position Advanced Pointer Accele...

Page 43: ...smission of the video signal for each tier of computers You can optimize the video by making adjustments in the Adjustments menu This Adjustment Has This Effect Screen Alignment Adjusts the displayed image of the target system either horizontally or vertically Automatic allows the Emerge system to align the target window for you Manual allows you to make adjustments yourself If your background is ...

Page 44: ...ck you will need to manually adjust because the Automatic configuration looks for the first nonblack pixel to align the screen If your background is black the automatic screen adjustment will incorrectly align your screen Select Manual to adjust your settings manually The Manual selection allows you to click on the alignment boxes to move the screen left right up or down 3 Adjust Phase by moving t...

Page 45: ...ccess User Guide Operation 41 Setting Your Switch Port Scan Rate If you have set Emerge to automatically scan from port to port you can set how long it stays at each port by setting the slider on the Switch Port Scan Rate ...

Page 46: ...control various attributes of your target system including the Name Switch Port number and Tiered Port number To change Target Window Properties 1 Open the Target Window Properties dialog box under the View menu item 2 Type in the Name Switch Port or Tiered Port number in the appropriate box Select Enter to implement the changes ...

Page 47: ...n have recorded in your log files Errors Records any errors processed by the Emerge and the time the error occurred Leave this option enabled at all times Information Messages Provides additional error information such as start up stop times version numbers and other actions that help Customer Support identify the cause of an error Micro Commands Details the device communications between the Emerg...

Page 48: ...nt versions of the Emerge application and components that you are running To verify the current version of the Emerge 1 Click Help About Apex Emerge or select the Emerge icon on the Emerge application tool bar 2 View all the version numbers to verify the current application and component information for your EmergeCard ...

Page 49: ...ems digitizing analog video from target computer into an 8 bit format 3 bits red 3 bits green 2 bits blue Press Emerge Adjustments function key F6 and select Video Phase to sharpen the image or Adjust Red Green or Blue Offset to correct color Use short 7 feet or less high resolution cables Video dithered pixels in a solid region flicker or snowy ghosting or untrue colors Poor quality cables or lon...

Page 50: ...to the unit These numbers are on the underside of each unit Make and model of computers used Name and version of operating systems used Note If anything is missing or was damaged during shipment contact the Apex Customer Support group If you need to return any product you will need a return materials authorization RMA number from Customer Support Apex Inc will not accept any returned materials wit...

Page 51: ...pparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications FRANÇAIS Observation des normes Classe A Cet appariel numérique respecte les limites de bruits radioélectriques applicables aux appariels numérique de Classe A prescrites dans l...

Page 52: ... the original warranty period or six months whichever is longer No Other Warranties Apex Inc disclaims all other warranties either expressed or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to the Product and the accompanying product manual and written materials This Limited Warranty gives you specific rights and you ma...

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