Specification
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Appendix B.
Frequently Asked Question (FAQ)
The following FAQ’s are the most common problems you may find during installation or
regular use. Please review these FAQ’s to have your problem solved. In case you do not
find any items that answer your problem, please contact your dealer or technical support.
Q: Computer won’t boot up after installation.
Please proceed the following procedures to get your computer back to work:
y
Turn off and unplug your computer first. Check each connector along both IDE
cables. (Bent pins, orientations or bad contacts.)
y
Check if the power cable attached correctly to each drive.
Q: The Combo drive doesn’t show up in My Computer or Explorer.
The following steps will assist you to get your drive to work as a CD-ROM:
y
If you cannot find USB2.0 Combo drive in Explorer, restart your computer, or
shut it down and then turn it on again.
y
Is the USB2.0 Combo drive receiving power properly? You can test it by
pressing eject button to see if the tray opens and closes.
y
Is the USB2.0 cable connected properly? Be careful to turn off your computer
system before checking this item. Check the connection to see if the USB2.0
connector well inserted.
Q: The USB2.0 Combo drive has problem in reading CD disc, or Error
message when double-clicking on the Combo drive icon.
There are several ways to solve this problem as follows:
y
The CD disc in the tray may be loaded upside-down, or a little off-center. Try
re-loading the CD disc with its label side up.
y
After loading a CD disc, it will take a moment to let the Combo drive read the
disc information. When the indicator on the front panel stops flashing and stays
green, it is ready for access.
y
If the disc you just loaded is a blank CD disc, try it later after copying some
information to the CD.
