Technical Support
Frequently Asked Questions
Problem & Question
Possible Solutions
Power LED Is Not ON
x
Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to
the monitor.
No Plug & Play
x
In order for the Plug & Play feature of the monitor to work, you need a Plug & Play compatible computer & video
card. Check with your computer manufacturer. Also check the monitor's video cable and make sure none of the
pins are bent.
x
Make sure the AOC Monitor Drivers are installed (AOC Monitor Drivers are available at :
http://www.aoc.com
)
Picture Is Fuzzy & Has Ghosting Shadowing
Problem
x
Adjust the Contrast and Brightness Controls.
x
Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to
the video card output connector on the back of your computer.
Picture Bounces, Flickers Or Wave Pattern Is
Present In The Picture
x
Move electrical devices that may cause electrical interference as far away from the monitor as possible.
x
Use the maximum refresh rate your monitor is capable of at the resolution your are using.
Monitor Is Stuck In Active Off-Mode"
x
The Computer Power Switch should be in the ON position.
x
The Computer Video Card should be snugly seated in its slot.
x
Make sure the monitor's video cable is properly connected to the computer.
x
Inspect the monitor's video cable and make sure none of the pins are bent.
x
Make sure your computer is operational by hitting the CAPS LOCK key on the keyboard while observing the
CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors (RED, GREEN,
or BLUE)
x
Inspect the monitor's video cable and make sure that none of the pins are bent.
x
Make sure the monitor's video cable is properly connected to the computer.
Screen image is not centered or sized properly
x
Adjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects (white does not look
white)
x
Adjust RGB color or select color temperature
Horizontal or vertical disturbances on the
screen
x
Use win 95/98 shut-down mode Adjust CLOCK and FOCUS or perform hot-key (AUTO-key )
