Refunds
• Enter Refund details into the POS system until
EFTPOS screen displays “PRESENT CARD RFND”
• Tap, Insert or Swipe customer’s card on “PRESENT
CARD RFND” screen. For contactless processing,
customer should tap their contactless card within
4cm of the terminal screen and follow the terminal
prompts to complete the transaction.
- For
Swipe
or
Insert
card processing:
select account type:
< — >
for
CHQ
,
< >
for
SAV
or
<
>
for
CR
or
select application type
*
:
1
for
Visa Debit
,
2
for
eftpos SAV
or
3
for
eftpos CHQ
• Have the customer enter their PIN if applicable,
or press
<ENTER>
for the customer to sign the
merchant copy if required. Verify the customer’s
signature with the signature on the reverse of
the customer’s card, and press
<ENTER>
on the
“SIGNATURE VERIFIED?” screen
• Press
<
ENTER>
to print a customer copy.
* Application type names and order can vary depending on the Card
that is used.
Mail / Telephone Order Transactions (MOTO)
• Enter the purchase details through your POS until
the EFTPOS screen displays “PRESENT CARD AMT”
• Press
<Func>
• Key in the Card Number and press
<ENTER>
• Key in the Expiry Date and press
<ENTER>
• Select Type MOTO by pressing
< >
• Select the order type. For
MAIL ORDERS
press
< — >
or for
TELEPHONE ORDERS
press
< >
• Press the
< — >
key for Single transaction,
< >
for
Instalment or
< >
for Recurring transaction
• If the terminal prompts for a Verification Number,
key in the 3 digit verification number located on the
back of the card and press
<ENTER>
• Transaction will be authorised and a receipt will
be printed.
Settlement
ANZ offers same day settlement, every day. For ANZ
business account holders, funds are available on the same
day for transactions settled before 9.00pm (Melbourne
time). For non-ANZ business account holders, ANZ
transfers the funds to the merchant’s bank on the
following business day and the availability of the funds will
be determined by the merchant’s bank.
Clearing Electronic Fall Back (EFB)Transactions
If you see an asterisk (*) displayed on your screen, please
follow the process below to clear stored transactions:
• To clear EFB transactions press
<FUNC>
8, 8,
<ENTER> <ENTER> <ENTER>
• Terminal will clear all EFB transactions.
Note: The terminal will clear EFB transactions automatically after
being idle for a certain amount of time.
The terminal will prompt if Authorisation is required for EFB
transactions. Obtain Authorisation by contacting the relevant
Authorisation Centre.
Replacement Terminal Installation Tips
Please only follow the instructions when installing
replacement terminals. This guide should not be used
for new terminal installation. Contact your IT support
team or ANZ Merchant Services for new installation
instructions.
Plug in the terminal using one of the two
connections below
USB Cable
Serial Cable
