P/N 1011598 Rev. A 11/20
12
RESIDENTIAL WATER SOFTENER
Problem
Possible Cause
Corrective Action
No water comes out of the
filter system.
Inlet/Outlet valves closed.
Open the Inlet/Outlet valves.
Regeneration timer is not set.
Set regeneration timer.
Water pressure is too low.
Check incoming water pressure to ensure that it meets
specifications. If not, boost the inlet water pressure.
Controller valve is stuck.
Clean controller valve (consult factory).
Low water flow comes out of
the filter system.
See Above.
See Above.
The inlet water pressure is too low.
Boost the inlet water pressure.
Water isn’t soft.
System regenerating, temporarily bypassed.
Wait for regeneration to complete.
No salt in brine tank.
Add salt to brine tank.
Salt is bridging in brine tank (not in contact with water). Break up salt bridging.
Salt level is below water level.
Add salt to brine tank so salt level is above water level.
Water conditions changed.
Set the timer to regenerate more often or consider
installing additional filtration.
Water splashes at drain dur-
ing flush.
Drain line not positioned properly.
Reposition the end of the drain line.
Drain not capable of handling flow rate.
Clean drain; find alternate drain.
Water leaks from system fit
-
ting or connection
Fitting broken or loose.
Tighten or replace the fitting.
Troubleshooting
