®
P/N 1011582 Rev. F 07/21
14
Troubleshooting
Your Antunes Steamer is designed to operate smoothly and efficiently if properly maintained.
However, the following is a list of checks or activities to make in the event of a problem:
Problem
Possible Cause
Who
Services
Steamer
Corrective Action
Excessive steam
escaping from the
cavity
Cavity Drain Screen is
Plugged
User
Remove both drawers of steamer and clean Drain Screens.
Drain Hose is kinked or
2" air gap is blocked
User
Make sure the drain hose are not kinked and a 2” air gap is
maintained to the floor drain or drain box.
Excessive water is
pouring out of the cavity
Water Probes Scaled
User
Run one or more clean cycles. Check the water treatment
system.
Cavity Drain Screen is
Plugged
User
Remove both drawers of steamer and clean Drain Screens.
Drain Hose is kinked or
2" air gap is blocked
User
Make sure the drain hose are not kinked and a 2” air gap is
maintained to the floor drain or drain box.
Water fill Solenoids are
clogged
Auth Service
Rep Only
Check water fill solenoids for debris.
Steam Solenoid Valves
are clogged.
Auth Service
Rep Only
Check Steam Solenoids Valves for debris and continuity (N.C.)
for normal operation.
Steamer Does Not Heat
Steamer is unplugged
or circuit breaker is
tripped
User
Make sure steamer is plugged in and circuit breaker has not
tripped.
Cavity Drawer(s) are
not fully inserted.
User
Make sure both cavity drawers are pushed in all the way.
Loose component
connections
Auth Service
Rep Only
Check operation of Pressure Switch, Control Board, Contactor,
and Cartridge Heaters for continuity and/or loose connections.
Steamer fails to reach
proper temperature
GUI Settings have
changed
User
Adjust GUI Control Settings and set Boiler Temperature (BT)
to 268 deg
0
F. See settings/ operation section in this manual
on page 17.
Voltage issue on
electrical components
Auth Service
Rep Only
Check for voltage or open circuit on control board, contactor,
heaters, pressure switch, or GUI control Panel.
Steamer is continually
draining and doesn’t
build pressure or
temperature
System buildup or
blockage.
User
Turn steamer off and run a clean cycle. Allow steamer
to complete the entire clean cycle – See preventative
maintenance section of this manual on page 18.
Drain Valve
malfunction/failure.
Auth Service
Rep Only
Clean the drain valve seat or replace drain valve with the
steamer powered down. Once powered up, run a clean cycle
to ensure trouble free operation.
Steam is escaping from
the rear panel of the
steamer
Internal Component
Failure
Auth Service
Rep Only
Shut down and unplug the unit. Call Authorized Service Rep.
Water is escaping from
rear of steamer during
initial operation
Water Inlet Hose has
connection problem
User
Check inlet water feed hose to steamer. Reconnect if needed
and/or replace.
Water level probe
scaled up
User
Run a cleaning cycle.
System Error Displayed
on GUI
System Error - Refer
to Error Messages on
Next Page
User
Turn steamer OFF and then back ON. If error persists, contact
Authorized Service Rep
