Anthology CS1504 Series Quick Start Manual Download Page 8

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Last Updated 01/02/09 EHS 

back into the PI and reconnect the scanner to try another Get command.  

 

Q:  My scanner doesn’t want to read/accept barcodes. 

 

First clear the scanner by holding the (-) for 20 seconds.  You should hear it beep twice when 
cleared.   Locate a book with the EAN barcode (978…) on the back and attempt to scan that item 
first.   If successful then the other item being scanned may have a damaged barcode, or one that 
is too small to read.  Try different angles and distances away from the barcode being scanned.   
Further, if even a book item fails to be scanned, you may wish to change the batteries in the 
scanner.  Further you may need to switch the audio mode on the scanner.  Hold down the (+) 
button for 15 seconds, during this time the scanner may blink green, amber, then a steady amber 
light.  This will toggle the sound off.  Now toggle the sound back on by holding down the (+) again 
for 15 seconds until the scanner beeps.   Attempt to scan the book item again. 

 

Q:  I’ve done a Get Data command and get a message saying “No Data to Download”. 

 

The scanner may not be completely connected, or the scanner was manually cleared.  First 
attempt to check the connections, close the program and reopen, and then try another get 
command. 

 

Q:   When choosing my list of sections for my Partial PI I missed a section.  Can I go back in and add the 
missing section? 

 

If you miss a section in a partial PI, but end up scanning and downloading those items in a batch, 
you will be forced to remove the items from the batch before they can be posted.  Only items 
assigned to the sections listed in the PI record will be accepted.  You can simply create a new PI 
with the missed section only.  Do not create a new partial PI that has a section already selected in 
a previous PI created during this physical inventory. 

 

Q:  I included a section on the PI, but that section of items was missed in the scanning.  What happened 
to the Inventory OH’s when the PI was posted? 

 

If you have missed a physical section, yet had the section on the PI, your total counts will be 0 
when you post the final change.  When you do the final update (Adjust Inventory) any item with a 
value in the Discrepancy column will have the OnHand changed by that value.  For example, an 
item has 10 OH in the system at the start of a PI.   The store only counts 8 copies.  The 
Discrepancy is –2.   The OH will have 2 copies subtracted to change it to the correct 8 copies 
found and an entry will be made in the OH Edit report for later reporting if needed.  Be sure to run 
an exception report to spot any missed sections before finalizing the PI. 

 

Q:   I have several items that do not have barcodes on them, mostly sideline items.   How should I handle 
these? 

 

For non-barcoded items you can still count them and include the counts on the Master PI record.  
Simply go to the Master PI record, again this is the only record that will have a Status of OPEN.  
This process is called a ‘Manual Update”.  Sort the Master PI record by the section or title, or you 
can use the F8 Find Line key to locate the item by it’s sku.  Once you have the item located, 
modify the “CountQty” field for the amount just counted.  Pay close attention to the “TotalCount” 
field in the grid as well.  This TotalCount is the sum of all the batches done so far, the CountQty 
value gets added to the TotalCount each time you F12 Update the Master PI.  Understand further 
that a batch record with the status of “Update” will be created as a record.  Do not confuse this 
with your downloaded and posted batches. 

Summary of Contents for CS1504 Series

Page 1: ...y be using Visual Anthology version 5 16 058 or higher to use the PI module and these scanners NOTE You will need to purchase batteries to be used with the scanners While we may provide one set to get you started you will need more Symbol recommends using 4 Energizer EPX76 batteries in each scanner for optimal performance They further state that a brand new set of 4 batteries per scanner will do r...

Page 2: ...e disconnect the device then power the station back on This should allow the computer to recognize the device is no longer connected 2 Verify the USB adaptor is firmly attached to the Serial connector The male and female serial connectors can be screwed together for stability 3 Plug the USB end into the computer and allow a few moments for the computer to recognize new hardware You may receive a m...

Page 3: ...ing of numbers and letters that is case sensitive 7 Save settings This authorization code will allow you to use the rental scanners for a set number of days A message will display indicating how long the scanners can be used 8 Repeat these same steps with your Test Copy if you ve created one to practice with before the real PI Doing the PI You should use the information found in the PI Physical In...

Page 4: ...qty s added to the CountQty in the master PI Doing an F12 Post Update in the master PI will add the CountQty values to the TotalCount column and will create a batch record with the status of Manual as an audit trail for you later 13 Every few hours save your work and close out of the PI Go to the Tools menu and run a quickbackup then Reindex This will give you restore points in case of a serious p...

Page 5: ...an you can delete the last scanned item Press the small button marked with a and rescan the item A beep will sound and the scanner will flash yellow Be sure to scan the correct barcode Many books have two different barcodes printed on them The correct one to scan for books is called an EAN13 barcode which starts with 978 Please read the help system section entitled Special Topics Understanding Bar...

Page 6: ...ide up and the two batteries on the right should be printed side down Putting in the batteries incorrectly could seriously damage the scanner Q How long do the batteries last Symbol estimates up to 5 000 scans on a fresh set of batteries Q How do I know the collector is full or the batteries are low The scanner will emit a beep when it is getting full and another when it is full A different signal...

Page 7: ...in the scanner and chose the Get Data From Scanner option from the Action menu and am getting this error message How can I get my scanner to download again Unplug the scanner click ok close out of the PI and Anthology Open Anthology and the PI back up It s critical that you connect the scanner first and then do the Get command not the other way around Q I get the following error when trying to dow...

Page 8: ... will be accepted You can simply create a new PI with the missed section only Do not create a new partial PI that has a section already selected in a previous PI created during this physical inventory Q I included a section on the PI but that section of items was missed in the scanning What happened to the Inventory OH s when the PI was posted If you have missed a physical section yet had the sect...

Page 9: ...necting the cable If you still experience problems you may need to replace the batteries on the scanner or shut down the PI machine disconnect the cables and try to connect the PI scanner cable to a different machine In rare cases the cable could be damaged you should have received a backup cable to try Know that the USB driver will need to be reinstalled if the scanner cable is moved to a differe...

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