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Last Updated 01/02/09 EHS
back into the PI and reconnect the scanner to try another Get command.
Q: My scanner doesn’t want to read/accept barcodes.
•
First clear the scanner by holding the (-) for 20 seconds. You should hear it beep twice when
cleared. Locate a book with the EAN barcode (978…) on the back and attempt to scan that item
first. If successful then the other item being scanned may have a damaged barcode, or one that
is too small to read. Try different angles and distances away from the barcode being scanned.
Further, if even a book item fails to be scanned, you may wish to change the batteries in the
scanner. Further you may need to switch the audio mode on the scanner. Hold down the (+)
button for 15 seconds, during this time the scanner may blink green, amber, then a steady amber
light. This will toggle the sound off. Now toggle the sound back on by holding down the (+) again
for 15 seconds until the scanner beeps. Attempt to scan the book item again.
Q: I’ve done a Get Data command and get a message saying “No Data to Download”.
•
The scanner may not be completely connected, or the scanner was manually cleared. First
attempt to check the connections, close the program and reopen, and then try another get
command.
Q: When choosing my list of sections for my Partial PI I missed a section. Can I go back in and add the
missing section?
•
If you miss a section in a partial PI, but end up scanning and downloading those items in a batch,
you will be forced to remove the items from the batch before they can be posted. Only items
assigned to the sections listed in the PI record will be accepted. You can simply create a new PI
with the missed section only. Do not create a new partial PI that has a section already selected in
a previous PI created during this physical inventory.
Q: I included a section on the PI, but that section of items was missed in the scanning. What happened
to the Inventory OH’s when the PI was posted?
•
If you have missed a physical section, yet had the section on the PI, your total counts will be 0
when you post the final change. When you do the final update (Adjust Inventory) any item with a
value in the Discrepancy column will have the OnHand changed by that value. For example, an
item has 10 OH in the system at the start of a PI. The store only counts 8 copies. The
Discrepancy is –2. The OH will have 2 copies subtracted to change it to the correct 8 copies
found and an entry will be made in the OH Edit report for later reporting if needed. Be sure to run
an exception report to spot any missed sections before finalizing the PI.
Q: I have several items that do not have barcodes on them, mostly sideline items. How should I handle
these?
•
For non-barcoded items you can still count them and include the counts on the Master PI record.
Simply go to the Master PI record, again this is the only record that will have a Status of OPEN.
This process is called a ‘Manual Update”. Sort the Master PI record by the section or title, or you
can use the F8 Find Line key to locate the item by it’s sku. Once you have the item located,
modify the “CountQty” field for the amount just counted. Pay close attention to the “TotalCount”
field in the grid as well. This TotalCount is the sum of all the batches done so far, the CountQty
value gets added to the TotalCount each time you F12 Update the Master PI. Understand further
that a batch record with the status of “Update” will be created as a record. Do not confuse this
with your downloaded and posted batches.