SATORI & R4S User Manual
16
After your RMA has been issued, you will receive an email with instructions on how to
proceed.
RMA shipping information
Alongside the product you are returning please, include a letter containing your full name,
shipping address, RMA number issued by our technical support team and a note with a
short information about the technical issue.
Please use the original box if possible, because a worn out one will surely not protect your
product sufficiently on its way to the Antelope Audio HQ. Additional cushioning materials in
multiple layers between the unit and the box walls to prevent from shock, vibration and
various tears and scratches.
Please remove any labels or old shipment markings it may have and ensure you add your
shipping address inside the box in case the original shipment label becomes illegible during
transportation.
The shipping costs are covered by the owner of the product. Antelope Audio will not cover
any local customs charges.
We recommend using a courier service of your choice (e.g. DHL, UPS, FedEx). The package
should be insured for its real value, marked as fragile and a
tracking
number should be
provided. We do not recommend using standard mail delivery services.
Please, don't forget to add the RMA number, issued by the Antelope Audio technical
support, on all shipping paperwork.
Antelope Audio cannot be held responsible for undelivered packages – lost or damaged on
the way to the Antelope Audio HQ. For damage claims, please contact your shipping
service provider of choice.
Antelope Audio cannot cover any repair costs for product damages due to poor packaging.
Summary of Contents for R4S
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