Antelope Discrete 8, User Manual

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Discrete 8 Synergy Core User Manual
Page 69
be addressed directly to Antelope Audio. Our customer service contact information can
be found on the web or in the documentation included with your Product.
Returning Your Product
In the event that you need to return your Antelope Audio products for repair or
replacement, Antelope Audio will provide you with a Return Merchandise Authorization
Number (RMA#) as well as return instructions. Do not return your product without prior
approval from Antelope Audio. Any product returned without a valid unique RMA# will be
refused and returned to the sender at the sender’s expense. To avoid problems at the
time of receipt, clearly write your RMA# on the outside of the package and include a
copy of your RMA confirmation-mail within the package.
In certain situations, for in-warranty units, we may (entirely at our opinion) offer you a
temporary replacement unit, provided that we have such on stock in your state. To
request a temporary replacement unit, a valid credit card must be provided to secure
the new replacement unit for shipping prior to Antelope Audio receiving the defective
one.
Request a Return Material Authorization Number (RMA#)
Please follow these steps to obtain an RMA number:
(I) For end user customers, submit a claim online at: support.antelopeaudio.com. For
business to business (B2B) / Direct customers of Antelope Audio please email us at
techsupport@antelopeaudio.com
(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc).
Antelope Audio will provide you with the RMA number within 2 working days as of the
claim submission date.