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8 Troubleshooting
Problem
Cause
Remedy
No
Power.
Power Not Switched On.
Plug in power supply and Switch On
at power point.
If still no power, check the power
point has power supplied by
checking with another appliance
such as a table lamp.
If no power to the power point, call
an electrician.
Power supply not plugged into
the appliance.
Insert small plug end on the Power
supply into the appliance.
Over Temperature protection
device has activated and
turned off for your safety.
Unplug the power supply from the
power point and allow the appliance
to cool down for approximately 60
minutes before restarting.
No
Massage /
Vibration
Appliance not switched on.
Press the On/Off button on the
controller.
The controller has timed out
after approx. 30 minutes
Press the On/Off button on the
controller.
Vibration
too Low /
High
The Intensity is either set to
High or Low
Press the Intensity button to select
the required amount of vibration
Heat
Function
won’t
operate
The controller is Off
Press the On/Off button on the
controller to start the massager,
then press the Heat button
The Heat button has not been
Pressed “On”
Press the Heat button.
Appliance
turns off
during
use.
The appliance has an auto-off
function that activates after
approximately 30 minutes of
use.
Allow the product to cool for at least
30 minutes and then turn on again.
