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FAQ
Q1: Will this dock work with any laptop? How do I make sure
my laptop works with this dock ?
A: This dock works with laptops with a Thunderbolt 3 port, or
with a USB-C port that supports DisplayPort Alt Mode and
Power Delivery. To confirm the USB-C port function of your
laptop, consult your user manual or contact your laptop’s
manufacturer.
Q2: Do I need to install any drivers to use the dock?
A: For macOS and Windows 10 and 8.1, the operating system
will download and install the necessary drivers
automatically. For Windows 7 or Linux, please be sure your Intel
Thunderbolt software is installed. You can contact our support
team for confirmation.
Q3: What kind of cable should I use to connect the dock to my
laptop?
A: It’s recommended that you use the included Thunderbolt 3
cable. If you need to use a different cable (due to loss etc.), then
another Thunderbolt 3 cable should also be compatible.
Q4: How many external displays can this dock support and
what are the maximum resolutions?
A: This dock supports connection to two external monitors—one
connected via the HDMI 2.0 port, and another via the USB-C
Thunderbolt 3 downstream port. You can also connect to a third
monitor by connecting a USB-C to dual HDMI adapter to the
Thunderbolt 3 downstream port.
Maximum single monitor resolution:
Specifications
Product Dimension and Weight
Height: 125.8 mm / 4.9 in
Width: 88.5 mm / 3.5 in
Depth: 41.9 mm / 1.6 in
Weight: 490 g / 17.3 oz
Ports
- SD Card Slot (SD 4.0 UHS-II)
- microSD Card Slot (SD 4.0 UHS-II)
- Audio In & Out
- USB-A Port (5 Gbps, 5V/1.5A)
- USB-C Port (10 Gbps, 5V/0.9A)
- USB-C Port (10 Gbps, 5V/3A or 9V/2A)
- Thunderbolt 3 Downstream Port (40 Gbps, 15W)
- Thunderbolt 3 Upstream Port (40 Gbps, 85W)
- USB-A Port (5 Gbps, 5V/0.9A)
- HDMI 2.0 Port
- Gigabit Ethernet
