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FAQ and Solutions
1. Why can’t the speaker connect to my device?
a. Check to ensure your device’s Bluetooth function is enabled.
b. Make sure your device is within 3ft/1m of the speaker.
c. Delete the pairing record(s) on the speaker or your device.
2. Can I use the speaker to play music while charging?
To protect the long-term performance of the battery, it is better to
charge it when the speaker is turned off, especially when the battery
is low.
3. Can I make or answer phone calls through the speaker?
No. The speaker does not feature a built-in microphone.
4. Why can’t I connect by NFC?
a. Make sure that your device supports NFC functionality.
b. Keep your mobile device close to the NFC chip location of the
speaker when attempting to connect.
c. Disable the Bluetooth connection of the speaker to other devices.
