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User Guide
25 year Guarantee Terms and Conditions
WARNING: Should the factory fitted temperature and pressure relief valve be tampered with or removed your guarantee
will be invalidated. Neither the Distributor nor Manufacturer shall be responsible for any consequential damage howsoever
caused.
Guarantee Terms
Baxi commercial guarantees the product against faulty manufacture or materials for a period of two years from the date
of purchase including parts and labour. This two year guarantee is extended to five years for the cold water control valve
and to 25 years (from the date of installation) for the stainless steel inner vessel.
These guarantees are valid provided that:
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The unvented water heater has been installed by a competent engineer and as per the instructions contained in the
installation manual and all relevant Codes of Practice and Regulations in force at the time of installation.
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Any disinfection has been carried out in accordance with BS EN 806
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Should the factory fitted temperature and pressure relief valve be tampered with or removed your guarantee will
be invalidated.
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The Andrews water heater unit has not been modified in anyway other than by approved engineers.
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The Andrews water heater unit has only been used for the storage of wholesome sanitary water (max 250mg/l
chloride).
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Only stainless steel dummy plugs are to be used.
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The Andrews water heater has not been subjected to excessive pressure beyond the guidelines detailed in the
installation instructions.
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The Andrews water heater has not been subjected to frost, nor has it been tampered with or been subject to misuse
or neglect.
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No factory fitted parts have been removed for unauthorised repair or replacement
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Regular maintenance has been carried out by a competent person in accordance with the requirements set in the
maintenance section of the installation manual and any replacement parts used should be approved spare parts.
The warranty does NOT cover:
Any consequential damages or profit loss which may arise from a defect.
Warranty claims have no delaying effect on the payment dates and other demands
Your Baxi Commercial warranty covers you for a direct replacement and labour in the event that the unit fails prematurely
as a result of a proved manufacturing defect.
In order that this can be achieved, full access to replace the unit is essential. If it is found that access can not be
achieved the warranty will be limited to the replacement of the unit only and subsequent labour charges would not be
met under the warranty.
