45
Requesting Service
First follow the instructions in the troubleshooting section (
p.40 to p.44).
If the error is not corrected, contact ANDREWS WATER HEATERS.
* A request for service may be rejected if the water heater is installed in a
location where working on the unit may be dangerous. Contact a plumber.
We will need to know:
The Model
.................
(check the rating plate)
Date of purchase
......(see the warranty)
Details of problem
....(fl ashing error codes,
etc., in as much detail as possible)
Your name, address, and telephone number
Follow-up Service-1
1
2
Model code
Product name of water heater is displayed
< Ex:Error code >
<Screen display (Example)>
Operation
Screen Display
Description
* If more than one water heater is installed,
this procedure cannot be used.
Press the
button.
button is
pushed again.
(Return to previous screen. )
* If the display is left untouched
for approximately 60 seconds,
it will return to the previous
screen.
If an error code is displayed, the model name
and code can be checked
