Problem
Cause
Action
Ingredients keep leaking
out of the attachments.
Attachment not screwed on
properly.
There is a little bit of water
trapped where you would
screw the blade to the
attachment.
Please ensure that the blade
attachment is screwed on
tightly.
Once the attachment is
screwed to the blade, please
shake it several times. This
will get rid of this small
amount of water.
Smoothie maker
attachment cannot be
removed from the base.
Using wrong method to
remove them.
Push the attachment down
and then turn it in an
anticlockwise direction.
Troubleshooting
UK and EU Guarantee
Your new Andrew James product
comes with a 24 month guarantee and
a 2 year fixed warranty, effective from
receipt confirmation. Your receipt or
order number is required as proof of
purchase date so it is imperative that
you keep it safe. This guarantee only
applies if the item has been used solely
for the use intended, and all
instructions
have
been
followed
accordingly. Please note this product is
only for domestic not commercial use.
Abuse of your product will invalidate
the guarantee. Returned goods can
only be accepted if repackaged
properly within the original colour
product box, and presented with the
original receipt of sale / order number.
This does not affect your statutory
rights.
Returned products must be cleaned
and returned to us in as close to
delivery condition as possible.
If your product develops a problem
within the first 12 months of the fixed
warranty, we will pay all shipping costs
to have it returned to us. After 12
months the customer will be liable for
the cost of returning the product to us.
We will then pay to have the repaired /
replaced item shipped back to the
customer.
If you wish to return your item for a full
refund, you have the right to do so
within the first 7 days. For our returns
policy please go to our website:
Customers are responsible for any
taxes applied to our products when
they are shipped outside of the EU. All
of our prices are inclusive of VAT.
Once a product has been returned to
