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Frequently Asked Questions
Q: Why can’t I store data files or photos on this
memory stick?
A: The ActiLink
™
USB Transceiver is not a memory
stick. It is a wireless transceiver (antennae) for
receiving signals from Wellness Connected
devices.
Q: I purchased an XL-20 Wireless Activity Monitor
and now I have two ActiLinks, what do I do
with the second one?
A: Use it in another computer to upload your data
in multiple locations, such as your home or
office.
Q: I put the ActiLink into my computer’s USB port,
why aren’t I getting data from my Wellness
Connected devices?
A: Have you fully installed the software? Have you
purchased a service plan? Have you completed
installation and set-up? Is the distance between
your devices and the ActiLink too large or
obstructed by metal? If none of these are the
issue please contact us and we’ll help.
