AMX PT10-ADD, Instruction Manual, Page: 21 / 28

Troubleshooting
17
PT10-ADD Additional Camera Pan/Tilt System
Troubleshooting Tips
Problem Possible Cause
No zoom/focus/iris (lens control) If using analog voltage lens control:
• Ensure LENS POWER switch is set to CAM
• Ensure lens power switches are all set to the LEFT (Sony
only ships Servo Positional style lenses with these systems)
If using RS232 camera lens control:
• PT10 must be talking to camera for lens control to work.
• Verify camera communication by pressing 'BARS' button on
panel and looking for color bars from camera. Toggle on and
off.
• Cycle power on entire system to re-establish
communication.
• Upgrade to Master Axcess code version 1.56 or later with
enhanced Sony communication reliability.
• Verify AMX devices are set to 9600 baud.
1. On the PT10 switch S2 should have all switches up (on)
except switch 7 which should be down (off).
2. On the EM232 both interface switches (NOT the Pro-
gram switch) should have all switches down (on) except
switch 7 which should be up (off).
• Verify DXC camera is set to 9600 baud.
No Focus or Sporadic Focus
Movement • The software version is incompatible with the version of Pilot
controller in the system.
• Serial numbers beginning with 563070 or 563080 must have
a "P" version of software.
• Serial numbers beginning with 563050 or 563060 must NOT
have a "P" version
No Pan/Tilt • Verify AXlink device address (90 - 95)
• Verify AXlink LED flashes on PT10
Multiple Heads Pan and Tilt at the
Same Time Check for duplicate AXlink device ID's on the PT10's.
PT10 "Drifts" or Moves by Itself Joystick is not calibrated. Reboot the entire system and do not
touch the joystick or control knobs during initialization ("Please
Wait" screen).