Troubleshootings
Q: Outlines of signal bars are blinking.
A:
If you see a colorless outline of your signal bars while the signal bars are flashing, that means the repeater unit has no input signal.
This could be caused by some different issues:
• Your outdoor aerial is defective.
• The coaxial cable isn't securely connected.
• The coaxial cable is defective.
• Your mobile repeater unit is defective.
If you're experiencing this issue when you're installing your repeater for the first time, double-check all your connections.
If the problem persists, contact support.
If you're experiencing this issue after using your mobile repeater for some time, it's most likely that a part got damaged.
For example, lightning damage could short the outside aerial or rodents can chew through coaxial cables.
Check through the entire line of connection from the aerial to the cable to the mobile repeater. Make sure nothing has knocked
loose or broken. If the problem persists, contact support.
Q: I'm getting noise or static in my calls.
A:
There are numerous issues that could cause this problem.
1. Try placing a call near the indoor aerial. If you still get noise when you're standing close to the mobile repeater, then the issue
is with either the outdoor aerial or the coaxial cable.
2. Try moving your indoor antenna further away from your outdoor antenna. If the signal clears up when you increase the distance,
oscillation may be the issue. Find another place for your indoor antenna.
3. Try placing a call while standing next to your mobile aerial, with the antenna switched off. If you get noise while placing the call
from your aerial location, move your outdoor antenna.
4. Purchase a new coaxial cable and carefully relay the cable. It could improve the signal if the cable is the issue.
5. If you can receive noise-free calls when you're near the indoor aerial, then you may have a signal strength issue.
Q: The repeater shows high signal bars, but I get no signal on my phone.
A:
First check to see if the signal bars are empty outlines or full bars. If they're empty outlines that are blinking, see "The Signal Bars
Are Blinking" above.
If you see full bars blinking, reduce your gain. Keep reducing your gain until you see solid bars.
If you're seeing strong stable signal bars but aren't able to get a connection on your phone, the most likely cause is external
interference.
Here are some possible causes:
• TV or satellite signals. Is there a satellite dish or direct TV dish on your roof? If so, try moving your external aerial further away
from the dish. Also, make sure the satellite dish is not positioned directly above your indoor antenna.
• Your outside aerial and your indoor aerial are too close to one another. Move them further apart.
• You have coiled coaxial cable. Make sure you don't have any loops or coils between your outside and inside aerial.
Q: The signal bar is off, but I get reception.
A:
This is perfectly fine. The signal bar is designed to turn on when you're getting a effective input signal. If the signal bar is empty,
that means you're not getting as strong a signal as you could be getting.
In other words, you'll still be able to use the mobile repeater. Your range might not be as high as you'd like, but the device will still
work. To increase the range or improve reception, try repositioning the outside aerial until the signal bar turns on.
