Troubleshootings
Q: My signal goes up and down and calls drop.
A:
If you're experiencing intermittent signal issues, that's usually caused by oscillation. In short, that means the signal from your
outside antenna and your indoor antenna are "hitting" each other and causing interference.
To fix this issue, move your two aerials farther apart from one another. They should be at least 10 meters away at all times. You
can also try adjusting the manual gain settings, as shown above.
In rare cases, other mobile phone signals may be so high that it's interfering with your signals. To diagnose this, have one person
check the signal with their phone in the building while you move the outside aerial around. Find a spot on the roof that gives you
a consistent quality signal and then mount your antenna there.
Q: My phone doesn't show increased bars.
A:
The bars you see on your phone aren't always a good indicator of whether or not you're getting a good signal. The bars on your
phone are determined by decibels, which is simply the volume of the signal. The quality of the signal itself is much greater than
the strength of the signal.
In a phone with four bars, each bar represents about 10 dB in signal strength. Often time's new mobile repeater installations will
see vast improvements in phone call quality, without necessarily seeing a boost in bars.
Note that the closer you move to the indoor antenna, the more likely you are to have higher bars.
Q: My signal is weak, but my signal bars are showing up.
A:
The common reason is weak signal at the outdoor antenna. If your outdoor antenna isn't getting a good signal, boosting the signal
indoors can have a limited result.
Try moving the outdoor antenna around to see if you can get a better signal. Ensure that the antenna it is mounted correctly,
connections tight and be sure also to check your coax cable for signs of damage.
If you have extremely weak signal outside, you may need to get a higher gain external aerial to help you boost the signal. It can be
a frequent problem in areas with woods and trees. If the outdoor signal level is less than three bars, we recommend using a high
gain Yagi aerial available through our site.
To compensate for low outdoor signal, you can mount the antenna on a pole to elevate it above the tree or roofline, or move the
aerial to an area where trees don't interfere with the signal. This issue is more frequently caused when a tree or another obstruction
is directly in the line of sight with an antenna and the mobile mast.
Q: I can't get a signal in some rooms.
A:
This usually means that the building materials in the partition walls are blocking the signal from reaching the room or that your
indoor aerial is too far away from the room. You have a few options:
1) Try change direction and location of your indoor antenna. See if you can get it closer to the weak signal spots without causing
another weak spot somewhere else in the house.
2) Purchase a stronger base unit. Higher units can project their signal through walls.
3) Use more than one indoor aerial. You can install one aerial in the weaker signal areas and another antenna in the rest of the house.
Q: Calls are dropping and/or I can't place calls.
A:
This could be due to a short circuit in your device, or it could be due to one of the problems outlined above. Start by checking for
cable loops and kinks, as well as oscillation issues by moving the indoor unit away from the outdoor unit.
If that doesn't resolve the issue, call Mobile Repeater customer support.
