EX213, 221, 230 & 233
Page
1.5 The Amplicon Warranty covering the cards
This product is covered by the warranty as detailed in the Terms and Conditions stated in the
current domestic or international
Amplicon Liveline
catalogue.
1.6 Contacting Amplicon Liveline Limited for Support or Service
These boards are produced by Amplicon Liveline Limited and maintenance is available
throughout the supported life of the product.
1.6.1
Technical Support
Should this product appear defective, please check the information in this manual and any 'Help'
or 'README' files appropriate to the program in use to ensure that the product is being correctly
applied.
If a problem persists, please request Technical Support on one of the following numbers:
Telephone: UK
01273 944 835
Fax:
UK
01273 570 215
E-mail
Web
www.amplicon.com
1.6.2
Repairs
If the product requires repair then please return the goods enclosing a repair order detailing the
nature of the fault. If the product is still under warranty, there will be no repair charge unless any
damage as a consequence of improper use.
For traceability when processing returned goods, a Returned Materials Authorisation (RMA)
procedure is in operation. Before returning the goods, please request an individual RMA
number by contacting Amplicon Customer Services by telephone or fax on the above numbers.
Give the reason for the return and, if the goods are still under warranty, the original invoice
number and date. Repair turnaround time is normally five working days but the Service
Engineers will always try to co-operate if there is a particular problem of time pressure.
Please mark the RMA number on the outside of the packaging to ensure that the package is
accepted by the Goods Inwards Department.
Address repairs to:
Customer Services Department
AMPLICON LIVELINE LIMITED
Centenary Industrial Estate
Hollingdean Road
BRIGHTON UK BN2 4AW
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