Amplicomms BigTel 1580, User Manual

Page: 26 / 28

26
13. TROUBLESHOOTING
If you have difficulty with your phone, please try the suggestions listed below.
As a general rule, if a problem occurs, remove the batteries from all the
handsets in your installation for about 1 minute, then disconnect and reconnect
the power supply to the base and reinstall the handset batteries.
Problem Cause Solutions
No dialing tone when
pressing key
a. The connection cord of the
base station is not plugged
in.
b. The adapter cord is not
plugged in correctly in the
base station.
c. The line is busy, as anoth-
er handset is used.
a. Check the connections.
Unplug and plug back in the
mains.
Check that the telephone
line cord has been plugged
into the base station and the
phone socket.
b. Check the base station plug
and the 220V plug
(remove and plug-in).
c. Use the original connection
cord.
Out Of Range is
displayed.
a. Base station out of range.
b. Base station not connected
to mains.
a. Reduce the range.
b. Connect base station to
mains.
The call does not work. Service not activated or wrong
operator or wrong setting
Check your Subscription with
network.
No display. Empty battery Recharge battery
Answering Machine
The unit does not
record new messages.
The answering machine
may be turned off.
Turn on the answering
machine.
The caller cannot
leave a message.
a. The answering machine
may be turned off.
b. Message memory may
be full.
a. Turn on the answering
machine.
b. Erase unnecessary
messages.
Problem Cause Solutions
I cannot operate the
answering machine
remotely.
a. You may be entering the
wrong remote access code.
b. You may be pressing the
dial keys too quickly.
c. The answering machine
may be turned off.
d. You may be using a pulse
telephone.
a. If you forget the remote
access code, reset to the
default settings.
b. Press each key firmly.
c. Turn on the answering
machine.
d. Try again using a touch
tone phone.
While recording an
outgoing message or
listening to messages,
the unit rings and
recording stops.
Probably a call is being
received.
Answer the incoming call
and try again to record your
outgoing message later.