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Amplicom PowerTel 500, User Manual, Page: 58 / 74

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Amplicom PowerTel 500 User Manual Download Page 58

Helpline 0844 800 6503 

(See page 56 for costs and hours of operation)

56

H

ELP AND SUPPORT

Help and support

If you need some help and you’re in the UK, please first check and see if your 

problem can be solved using the troubleshooting guide below. If it can’t , please 

call us on 0844 800 6503 (using a UK landline, at time of going to print: calls 

cost 6p for connection charge and then 5p a minute. Mobile costs may vary). 

Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. If 

you’ve a claim on your 2-year guarantee, please contact your supplier.

Some issues may simply be resolved by disconnecting the power to the unit. 
In such instances the power to the main base station should be switched off 
and batteries in the handset should also be removed for about 20 minutes. 
After which reconnect everything to determine if this has resolved the issue.

Troubleshooting guide

I can’t make phone calls

1. Make sure the phone cable is connected properly. If it is, there may be

a fault. Please make sure you’re using the phone cable that came with

your phone.

2. Check power’s plugged in, switched on and working.

3. Make sure you aren’t too far from the base (in ideal conditions, it should 

work up to 300 metres outdoors and up to 50 metres indoors).

4. Test the phone line and socket by using another phone. 

9483 PowerTel 500 UG [3].indd   56

12.05.10   11:31

Summary of Contents for PowerTel 500

Page 1: ...PowerTel 500 ...

Page 2: ... 7 External call Handsfree 8 Ringer on off 9 Pause long press 0 10 Microphone 11 Incoming Call Charging Line in use 12 Volume up down 13 Memory 2 14 Up Redial 15 Headset socket Headset not included 16 Phonebook Save OK 17 Recall 18 End call 19 Down Calls list Equaliser 20 Keypad 21 Keylock 22 Find handset Registration 1 2 3 4 5 7 8 10 6 9 11 12 13 14 16 15 17 18 19 20 21 22 9483 PowerTel 500 fold ...

Page 3: ...coming call light 2 Memory 1 3 35dB Boost 4 Display 5 Enter Menu Mute Delete 6 Internal call 7 External call Handsfree 8 Ringer on off 9 Pause long press 0 10 Microphone 11 Charging 12 Volume up down 13 Memory 2 14 Up Redial 15 Headset socket Headset not included 16 Phonebook Save OK 17 Recall 18 End call 19 Down Calls list Equaliser 20 Keypad 21 Keylock 1 2 3 4 5 7 8 10 6 9 11 12 13 14 16 15 17 1...

Page 4: ......

Page 5: ...iving calls 17 Make a call 18 End a call 18 Take a call 18 Redial a number 18 Dial a number in your phone book 19 Dial a number using the quick dial buttons 19 Adjust the handset earpiece volume 20 Boost the handset earpiece volume 20 Handsfree feature 20 Use handsfree calling 20 See call length 21 Use a headset not included 21 Mute 21 Mute the microphone on the handset 21 Switch the handset ringe...

Page 6: ... ringer volume 32 Change the tone equaliser setting33 Remember boost 33 Change handset name 34 Switch key pad beep on or off 34 Switch auto talk on or off 35 Change backlight timer 36 Switch confirmation beep on or off 36 Select base 37 Change language 37 Change date time 38 Change clock hours to 12 or 24 hour format 38 Set alarm 39 Switch night light on or off 39 Base Settings 40 Change base ring...

Page 7: ... list to the phonebook 49 Delete a single calls list entry 49 Delete all calls list entries 50 Use on a private branch exchange 51 To set the recall time 52 Insert a dialling pause 52 Using additional services 53 Set the dial mode 53 To change the dial mode 53 Reset to default settings 54 Help and support 55 Troubleshooting guide 56 General information 59 Safety information 60 Disposal 62 Technica...

Page 8: ......

Page 9: ...Getting started ...

Page 10: ... t CBUUFSZ DPWFS t CFMU DMJQ t QPXFS BEBQUFS t UFMFQIPOF DBCMF t SFDIBSHFBCMF 7 N I NiMH batteries If you have purchased a PowerTel 502 pack you should have t CBTF t DIBSHFS CBTF t DPSEMFTT IBOETFUT t CBUUFSZ DPWFST t CFMU DMJQT t QPXFS BEBQUFST t UFMFQIPOF DBCMF t SFDIBSHFBCMF 7 N I NiMH batteries Important use only the power adapters telephone line cord and batteries supplied with your PowerTel ...

Page 11: ... wall socket and switch the power on ii Plug the telephone cable into the socket marked on the back of your phone base but don t plug the other end into the phone wall socket yet Important use only the power adapters telephone line cord and batteries supplied with your PowerTel 500 or 502 otherwise your phone may not work Mains power wall socket 4PDLFU GPS 7JCSBUF 1BE 157 available as an accessory...

Page 12: ...ge fully place your handset on its base to charge for at least 15 hours make sure the power socket is switched on Important only use the rechargeable 800mAh NiMH batteries supplied Over time if you need to replace the batteries make sure they are of the same type as those supplied Never use Alkaline batteries 4 Connect the telephone cable When the batteries are fully charged plug the end of the te...

Page 13: ...ady attached to your charger base into your mains power wall socket and switch the power on 2 Install your batteries Follow the instructions on page 10 3 Charge your handset So it can charge fully place your handset on its charger base to charge for at least 15 hours make sure the power socket is switched on ...

Page 14: ... if required Simply turn the handset over and slot the belt clip securely into the two holes located on either side of the handset Your PowerTel 500 or 502 is now ready for use Private exchanges if your phone is going to use a private exchange for example if you have to dial 9 to get an outside line please follow the steps on page 52 ...

Page 15: ...ned The following icons appear in your handset display to indicate Menu Confirm OK Phone book mode There is more information to view on the left There is more information to view on the right Battery status Ringer off Keylock is on Handsfree mode ...

Page 16: ... progress Boost receiver volume is on Icon will flash Mute handset microphone You have new calls When steady the handset is in range of the base When flashing the handset is out of range of the base Internal call in progress ...

Page 17: ...connected use your menu display to do things with your phone from making and receiving calls to setting up user profiles and saving phone numbers Basic guide Open main menu press Browse sub menu open your main menu and then press or Select sub menu item scroll using or until the item you re looking for is highlighted and then press Browse a function open your sub menu and then press or ...

Page 18: ...ooking for is highlighted and then press Enter digits or letters use your keypad Confirm or save an entry or action press Cancel and return to standby press Note if you don t do anything your phone will automatically go on standby after 20 seconds GETTING STARTED ...

Page 19: ...Making and receiving calls ...

Page 20: ... pressing End a call Press Take a call Simply lift the handset off the base and speak into the phone or if the handset is off the base press and then speak into the phone Redial a number Your handset stores the last ten numbers you ve dialled max 24 digits each 1 Open the redial list by pressing 2 Scroll through the redial list using or until the number you wish to redial is highlighted and then p...

Page 21: ...l back using or then press Dial a number in your phone book To store a phone number in your phone book see page 43 1 Open your phone book by pressing 2 Scroll to find your number using or then press Dial a number using the quick dial buttons To store phone numbers under your quick dial memory buttons see page 46 1 Choose your quick dial number by pressing or 2 Press to dial the number ...

Page 22: ...he handset earpiece volume while you re making a call press the key on the top left side of the handset An image of an ear will flash in the display to show that boost is on Handsfree feature Use the handsfree feature to talk to your caller without holding the handset or to let other people in the room listen to the conversation Use handsfree calling 1 Switch on handsfree mode by pressing the key ...

Page 23: ...f the handset This socket can also be used with an Induction Neck Loop NL100 not supplied Mute During a call you can mute the microphone so your caller cannot hear you Mute the microphone on the handset To switch off the microphone simply press Mute On will be displayed To switch it on again simply press again The display will show Off Switch the handset ringer on and off To switch the ringer on a...

Page 24: ... call are only available to PowerTel 502 users or if you have registered an additional handset s to your phone system Make an internal call If you have two or more handsets registered to the base you can make internal calls between handsets Each handset will have been allocated a handset number when registered e g HS1 HS2 etc These calls are free of charge 1 Press and hold The display will show Ha...

Page 25: ... transfer you can take the call back on your phone by pressing Make a conference call 1 During your external call press and hold until a short beep is heard then enter the internal call number of the handset you want to transfer the call to e g 2 to call Handset 2 2 To accept the call on the receiving handset press 3 Once the call has been received on the other handset that you ve dialled activate...

Page 26: ...registering is fully charged before you try to register it At the handset 1 Press and hold for approx 10 seconds until the display shows Press and hold Page key At the base 2 Press and hold for at least 10 seconds until the display shows Register Deregister a handset You may need to deregister a handset if you ve too many registered on your phone system or if the handset develops a fault and needs...

Page 27: ...nter the handset s internal number e g 1 and press to confirm Find handset You can locate a missing handset or alert a handset user that they are wanted by causing the handset to beep from the base 1 Press on the base The handset s will beep 2 Press on the base again or any button on the handset to stop the handset s beeping Power failure What to do This telephone cannot be used to make calls in t...

Page 28: ......

Page 29: ...Using your menu ...

Page 30: ... user profile feature can be used by others in the household whose preferences for volume boost and equaliser will also be memorised and applied as indicated below User Profiles You can store 2 different user profiles each with different settings for the A7PMVNF A PPTU BOE A RVBMJTFS GFBUVSFT PV DBO BMTP QFSTPOBMJTF FBDI 1SPåMF by naming it Max 10 letters Change a profile name 1 Open your menu by ...

Page 31: ...r until you highlight Profile 1 or 2 and press 3 Scroll using or until you highlight Volume and press 4 You ll see the current volume level e g 4 5 Change the volume level using or and press Change a profile s boost setting 1 Open your menu by pressing then scroll using or until you highlight Profile and press 2 Scroll using or until you highlight Profile 1 or 2 and press 3 Scroll using or until y...

Page 32: ...qualiser and press 4 You ll see the current tone setting 5 Change the tone setting using or and press Note press to put the handset back to standby Copy a profile You can easily copy a profile to another registered and compatible PowerTel handset 1 Open your menu by pressing then scroll using or until you highlight Profile and press 2 Scroll using or until you highlight Profile 1 or 2 and press 3 ...

Page 33: ...ou can t choose a profile using handsfree Before you answer an incoming call press or depending on which profile you want to use The display will confirm your choice When you want to make a call and before you dial the number press and hold or depending on which profile you want to use The display will confirm your choice Note once you ve selected a profile to use when making a call you have about...

Page 34: ...light External or Internal and press 4 You ll see the melody setting e g 7 External 9 Internal 5 Change the melody using or and press Change the handset ringer volume You have a choice of five volume levels plus Off 1 Open your menu by pressing then scroll using or until you highlight Handset and press 2 Scroll using to highlight Ringer volume and press 3 You ll see the current volume level e g 5 ...

Page 35: ...ng a call press the button to access the equaliser setting Then press the or button to adjust the setting as shown on the bar graph on the handset screen Press the volume switch on the side of the phone to exit this mode Remember boost When this feature is set to On and you use the key on the top left side of the handset the handset you re using will remember and use your last boost setting for ea...

Page 36: ...ess 2 Scroll using or until you highlight Handset name and press 3 Delete the current name by pressing 4 Enter a new name up to 12 letters and press Switch key pad beep on or off 1 Open your menu by pressing then scroll using or until you highlight Handset and press 2 Scroll using or until you highlight Keypad Beep and press 3 You ll see the key pad setting i e On or Off 4 Change the key pad beep ...

Page 37: ...Change the contrast setting using or and press Switch auto talk on or off When auto talk s switched on your handset will automatically answer the call when you pick up the handset from its base This is the default setting If you set it to off you will need to press the button to answer any calls 1 Open your menu by pressing then scroll using or until you highlight Handset and press 2 Scroll using ...

Page 38: ... see the current backlight timing e g 10S 4 Change the backlight timer setting using or and press Switch confirmation beep on or off This is the beep you hear when you change a setting You can switch the beep on or off 1 Open your menu by pressing then scroll using or until you highlight Handset and press 2 Scroll using or until you highlight Confirm beep and press 3 You ll see the current confirm...

Page 39: ...ll see the current base setting e g Auto or Manual 4 Change the base setting using or and press Change language You have a choice of five languages to use on your handset English German French Spanish and Italian 1 Open your menu by pressing then scroll using or until you highlight Handset and press 2 Scroll using or until you highlight Language and press 3 You ll see the current language setting ...

Page 40: ... month year and hours your handset has a 24 hour clock and press Change clock hours to 12 or 24 hour format 1 Open your menu by pressing then scroll using or until you highlight Time and press 2 Scroll using or until you highlight Set time format and press 3 You ll see the current time format setting e g 24 hour 4 Change the time format using or to highlight either 12 hour or 24 hour and press ...

Page 41: ...r Once Every Day Mon to Fri or Off and press 4 Choose your alarm melody and press Switch night light on or off Note the alarm needs to be set before the night light feature will work See above for instructions 1 Open your menu by pressing then scroll using or until you highlight Alarm and press 2 Scroll using or until you highlight Night Light and press 3 You ll see the current night light setting...

Page 42: ... Change the ringer melody using or and press Change base ringer volume You have a choice of five volume levels plus Off 1 Open your menu by pressing then scroll using or until you highlight Base settings and press 2 Scroll until you highlight Ringer volume and press 3 You ll see the current base ringer volume level e g 5 4 Change the base ringer volume using or and press For information on dial mo...

Page 43: ...ressing then scroll using or until you highlight Base settings and press 2 Scroll using or until you highlight System PIN and press 3 Enter your old PIN code default PIN is 0000 and press 4 You will be prompted to enter your new 4 digit PIN code twice then press ...

Page 44: ...lease remember to also enter the area code for each phone number you enter in your phone book How to use the keypad when using your phone book You ll see that the keys on your keypad have letters as well as numbers If you press a chosen key a number of times it ll show you all the numbers and letters it represents Here are some keys you may find useful when entering phone numbers in your phone boo...

Page 45: ...ss The display will show New entry press again 3 Enter the name you want to store and press 4 Enter the phone number you want to store and press 5 Scroll using or to choose a ringer melody for this name and number and press Edit a phone book entry 1 Open your phone book by pressing 2 Scroll using or to find the entry you want to edit and press 3 Scroll to display Edit entry and press 4 Press to de...

Page 46: ...you want to delete or highlight any entry if you want to delete all entries 3 Press to display either Delete entry or Delete all and press 4 Press to confirm or to cancel Copy phone book entries to another registered handset Note you can only copy the phone book to another handset if that handset is registered on your phone system See page 24 It s easy to copy t B TJOHMF FOUSZ PQZ FOUSZ t FOUSJFT ...

Page 47: ...e Copy append mode 1 Open your phone book by pressing 2 Scroll using or to find the entry or entries you want to copy and press 3 Scroll to either Copy entry Copy append or Copy all and press 4 Scroll or to highlight the handset number you want to copy to e g 2 for Handset 2 and press to confirm 5 Pick up the handset you re copying entries to and press ...

Page 48: ...her or and 2 Press The display will show New entry press again 3 Enter the name you want to store using the keypad and press 4 Enter the phone number you want to store and press The display will show Saved Edit a quick dial entry 1 Choose the quick dial entry to edit by pressing either or 2 Press The display will show Edit entry press again 3 Press to delete characters and use the keypad to enter ...

Page 49: ...R QUICK DIAL MEMORY Delete a quick dial entry 1 Choose the quick dial entry to delete by pressing either or 2 Press Scroll to Delete entry and press 3 Display will show Delete entry Press to confirm or to cancel ...

Page 50: ...mber of new calls received will be shown in the display with the flashing icon If the number doesn t appear this is because the caller s identification Call Line ID has been withheld by the caller You can open your calls list by pressing the button To scroll through your calls list simply press or To display more information including the date and time of the call press Here are some things you ma...

Page 51: ...to phbk press 4 Using your keypad enter a name for this stored number and press 5 Edit the number for this name if needed and press 6 Scroll using or to choose the ringer melody for this name and number and press Delete a single calls list entry 1 Press to open your calls list at the most recent entry 2 Scroll using or to find the listed call you want to delete and press 3 Scroll until you highlig...

Page 52: ...ll calls list entries 1 Press to open your calls list at the most recent entry 2 Scroll until you highlight Delete all and press 3 The display will show Delete all Calls Press or to cancel USING YOUR CALLS LIST ...

Page 53: ...Use on a private branch exchange ...

Page 54: ...essing then scroll using or until you highlight Base settings and press 2 Scroll using or until you highlight Recall and press 3 You ll see the current recall timing setting e g Short 4 Choose the recall timing setting you want Short or Long using or and press Insert a dialling pause If you have to dial a number for an outside line and it takes a while to connect you can insert a pause so you don ...

Page 55: ...urther information on these services Set the dial mode You have a choice of two dialling modes tone and pulse The default setting is TONE and this is the correct setting for use within Europe To change the dial mode 1 Open your menu by pressing then scroll using or until you highlight Base settings and press 2 Scroll using or until you highlight Dial Mode and press 3 You ll see the current dial mo...

Page 56: ...t to default settings Important if you reset to default settings your phone book calls list and redial list aren t deleted To reset to default settings 1 Press for 10 seconds 2 Confirm or cancel the reset to default settings by pressing or ...

Page 57: ...Help and support ...

Page 58: ...solved by disconnecting the power to the unit In such instances the power to the main base station should be switched off and batteries in the handset should also be removed for about 20 minutes After which reconnect everything to determine if this has resolved the issue Troubleshooting guide I can t make phone calls 1 Make sure the phone cable is connected properly If it is there may be a fault P...

Page 59: ...et is switched on 2 Replace the rechargeable batteries Any replacement batteries should be the same type as those provided The phone system isn t responding You may need to reset to default settings Please see page 54 Caller s identification Call Line ID isn t working 1 Check you have this service on your phone line Please call your network provider 2 The caller may have withheld their phone numbe...

Page 60: ...ference in the earpiece and or internet connection is very slow when using the phone You must plug the phone into the wall socket via an ADSL filter if you have broadband internet on your phone line HELP AND SUPPORT ...

Page 61: ...General information ...

Page 62: ... Unauthorised modification or reconstruction isn t permitted Do not open the device and attempt any repair work yourself Phone location Make sure your phone t JT PO B ESZ ýBU BOE TUBCMF TVSGBDF t JTO U B USJQ IB BSE XJUI JUT QPXFS DBCMF t JTO U PCTUSVDUFE CZ GVSOJUVSF t JT BU MFBTU POF NFUSF GSPN PUIFS FMFDUSJDBM BQQMJBODFT t JTO U FYQPTFE UP TNPLF EVTU WJCSBUJPO DIFNJDBMT NPJTUVSF IFBU BOE direct...

Page 63: ...adapter meets the eco design requirements of the European Union Directive 2005 32 EG Thus its power consumption is considerably lower both in operated as well as in non operated mode compared with the mains adapter of previous design Medical equipment Do not use your phone t OFBS FNFSHFODZ PS JOUFOTJWF DBSF NFEJDBM FRVJQNFOU t EVSJOH BO FMFDUSJDBM TUPSN It is recommended that if you have a pacemak...

Page 64: ...e take care if the handset is used by others Disposal You are obliged to dispose of consumable goods properly in accordance with the applicable legal regulations The symbol on this product indicates that electrical and electronic apparatus and batteries must be disposed of separately from domestic waste at suitable collection points provided by the public waste authorities Batteries can also often...

Page 65: ...imum Talk Time Up to 10hrs Rechargeable batteries 7 N I J Dialling mode Tone DTMF Pulse Optimum ambient temperature 0 C to 45 C Optimum relative humidity 20 to 80 Recall 100 300 ms DECT Digital Enhanced Cordless Telecommunication standard for cordless phones GAP Generic Access Profile standard for the operation of handsets and base stations from different manufacturers ...

Page 66: ... settings Language English Handset name PowerTel Handset ringing melody external 7 Handset ringing melody internal 9 Handset ringing volume 5 Base ringing melody 8 Base ringing volume 5 Keypad beep On Auto talk On Contrast 3 Backlight time 10s Boost memory Off Recall time 100ms Dialling mode Tone PIN code 0000 ...

Page 67: ...lephone network operator or any interposed private branch extension system The terms of the guarantee do not apply to the rechargeable batteries or power packs used in the products The period of guarantee is 24 months from the date of purchase All deficiencies resulting from material of production faults which occur during the period of guarantee will be eliminated free of charge Rights to claims ...

Page 68: ... receipt All rights to claims under the terms of guarantee in accordance with this agreement must be asserted exclusively with regard to your sales outlet Two years after the purchase of our products claims under the terms of guarantee can no longer be asserted Declaration of conformity This device fulfils the requirements stipulated in the EU directive 1999 5 EU directive on radio equipment and t...

Page 69: ...Index ...

Page 70: ...PIN code 41 Charging the batteries 10 Check the contents of the box 8 Conference calls 23 Confirmation beep 36 Connecting the base and charger 9 10 Contrast 35 D Date time 38 Declaration of Conformity 66 Default settings 64 De register a handset 24 25 Dial mode 53 Dialling pause 52 Dialling phone numbers from the phone book 19 Dialling phone numbers from a quickdial button 19 Display contrast 35 D...

Page 71: ... 58 I Icons in the display 13 14 Insert a pause 52 Inserting the batteries 10 Internal calls 22 K Keypad lock 22 Keypad beep on off 34 L Language 37 Lock keypad 22 M Maintenance 65 Making a call 18 Making internal calls 22 23 Melody 32 40 Menu guide 15 16 Muting the microphone 21 N Navigating the menu 15 16 Night light 39 P Pause 52 Phone book 19 42 45 PIN code 41 Power fail 25 Private branch exch...

Page 72: ...nger volume 32 40 S Safety information 60 Select base 37 Setting the recall time 52 Storing a quickdial entry 46 System PIN code 41 T Take a call 18 Talk time display 21 Technical details 63 Tone control 33 Transferring external calls internally 23 Troubleshooting 56 58 U Unlock keypad 22 User profiles 28 31 Using a headset 21 Using the menu 15 16 V 7PMVNF ...

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