Return Policy
Ampco Pumps Company
Page 41
Ampco Pumps Company ZP3 Manual M-004 Rev A 10.15
This policy is intended for returns that are not covered by product warranty, i.e. wrong pump or part was ordered,
customer canceled order, etc. Before returning any product, contact us for a Returned Material Authorization
Number (RMA#). This will eliminate confusion when the parts are received and facilitate processing the return. No
action will be taken on returned parts without an RMA.
Type
of
Return
Restocking
Charge
Standard pump with a replacement order
10%
Standard pump without a replacement order
15%
Standard parts with a replacement order
5%
Standard parts without a replacement order
10%
Additional restocking charges may be assessed for any of the following circumstances.
1. Special order motors and seals are not returnable unless we have a use for them. Credit will be determined on a
case-by-case basis.
2. Impellers that are trimmed to a diameter that we don’t regularly use are not returnable. Credit will be
determined on a case-by-case basis.
3. Used seals and motors are not returnable.
Credits
Credit will be issued only after parts are returned and inspected. Customer is responsible for packaging parts so
they are returned in “as new” condition. Any labor required by Ampco to return the parts to “as new” condition
will be deducted from the credit.
