VT50/OM Rev-A
11
5.2 Troubleshooting
To avoid poor performance, ensure all transmitter and mating connectors are tightly
fastened, clean, and have no pins bent or damaged.
Verify configuration of all slide switches (refer to Section 4.2).
If poor or no operation is observed, ensure the external DC voltage supply is b9
and +16 Vdc with correct polarity. All AMP Transmitters have over-voltage and reverse
polarity protection circuits. If the input voltage is over +16 Vdc, remove the DC Power
Cable from the transmitter, reduce the DC voltage to b9 and +16 Vdc, and
reconnect the DC Power Cable. If the input voltage is negative polarity, remove the DC
Power Cable from the transmitter, reverse the connections between the DC voltage
supply and DC Power Cable, and reconnect the DC Power Cable.
If all connections are adequate, switches are correctly configured, and DC voltage is
correctly applied, check the video camera, video cable, and antenna for damage. A
monitor may be connected directly to the camera to verify proper camera operation.
For audio applications, if receiving video but no audio, check connections between
microphone and Audio Cable. Also check microphone and Audio Cable for damage.
If these efforts fail,
do not attempt to repair the unit.
Please contact Dyplex or AMP
with a detailed description of the problem. Depending on the nature of the problem,
Dyplex or AMP may provide further troubleshooting assistance or advise the entire
system be returned for repair and retest.
Caution: Removal of the cover constitutes breaking the seal and VOIDS PRODUCT
WARRANTY.
5.3 Preparation
for
Reshipment
If the transmitter and/or any other purchased item(s) are to be shipped to another location
or returned for repair or realignment, use the original packaging or a sturdy box with
sufficient protective material to avoid damage from movement or exposure during transit.
Remove all external connections (cables, antenna, etc.) prior to shipping.
5.4
Returning an Item
Please contact Dyplex customer service at (416) 675-2002 for a Return Authorization
Number before returning an item. The Dyplex ship-to address is listed below. When
returning an item, always include a contact name and phone number and a detailed
description of the problem with your shipment.
Dyplex Communications
107 Woodbine Downs Blvd, Units 7 & 8
Etobicoke, Ontario,
Canada M9W 6Y1