AMI NGX MINI 2, Installation & Owner'S Manual

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22022623 Rev B 26 NGX Mini 2 Jukebox
Troubleshooting Charts
The best way to isolate a problem is to determine its cause. The following charts should help to narrow down which
module is failing and whether it can be fixed or it needs to be replaced.
Start with finding the “Problem” column that relates the closest to the problem you are experiencing and then match
it to the closest “Symptom”. There can be many “Probable Causes” listed for each Symptom. The Probable Causes
are listed in decreasing order of probability.
P
ROBLEM
S
YMPTOM
P
ROBABLE
C
AUSE
The Windows
operating
system does
not boot up.
At the first boot up screen,
“PASSWORD”
1. There is no hard drive in the Computer Core.
2. The plugs are not completely seated in the hard drive.
3. The data cable or power cable has come loose from
the motherboard or hard drive.
The boot up process stops
at “DISK BOOT FAILURE,
INSERT SYSTEM DISK
AND PRESS ENTER.”
1. There is no hard drive in the Computer Core.
2. The data cable or power cable has come loose from
the motherboard or hard drive.
3. The hard drive is faulty.
The LCD
screen stays
dark when
the jukebox
is powered
up.
The PWR LED on the
Computer Core does not
light.
1. The plug is not completely inserted into the outlet.
2. The wall circuit is not “hot”.
3. The ON/OFF switch on the power supply is in the OFF
position.
4. The ATX power supply in the Computer Core is faulty.
The LEDs on the
Computer Core come on,
but the screen stays dark.
1. The power plug to the display is not seated completely.
2. The power distribution assembly is defective.
3. The LCD is faulty.
The LCD
briefly shows
“NO CABLE”
or “NO
VIDEO
SIGNAL”.
The computer fan is on
and all system’s LEDs and
lights are normal. 1. The video cable wiring is not seated completely.
2. The LCD is defective.
3. The Computer Core is defective.
The
touchscreen
does not
work.
The application boots up,
but the touchscreen does
not respond to touch.
1. The USB cable is not seated completely at the LCD or
at the Computer Core.
2. The touchscreen is not calibrated.
3 The touchscreen is defective.
The
touchscreen
will not
calibrate.
Nothing happens after
pressing the calibration
button. 1. The I/O interface board in the Computer Core is faulty.
2. The hard drive is faulty.
3. The Computer Core is faulty.
The calibration program
runs, but will not respond
to touch. 1. The USB cable plug is not fully seated at the LCD or at
the Computer Core.
2. The touchscreen controller is faulty.
3. The touchscreen sensor (glass) is faulty.
4. The motherboard in the Computer Core has failed.
No music
from
jukebox.
No sound from jukebox,
although the application
reports “Now Playing…a
New Song.” 1. Volume control is turned all the way down.
2. The audio mode input routing or muting is configured
incorrectly.
3. Audio cables are disconnected or loose from the
Computer Core or the preamplifier.
4. Volume control is broken.
5. The amplifier is overloaded and shutdown.
No sound from jukebox
and the application doesn’t
appear to be playing the
song selected. 1. There are no more credits available for play.
2. Reject song was activated.