User Manual
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23
2.
Software:
Symptom/Error Message
Possible Cause
What To Do
Unable to automatically determine
COM Port
Data interface cable not properly
connected.
Check interface cable connections
at PC and XG.
COM Port not successfully
configured.
Windows User Account Control
has prevented the software from
automatically modifying the COM
Port settings in the system registry.
Exit the software, right-click the
desktop shortcut, and select “Run
As Administrator” or select
“Troubleshoot Compatibility” and
follow the wizard.
Unable to locate or read dictionary
file.
One or more language dictionary
files cannot be found in the
installation directory.
Uninstall the software, and then
reinstall the latest version.
Problem communicating with XG.
Data interface cable not properly
connected.
Check interface cable connections
at PC and XG.
COM Port Settings are not correct,
which may result in non-optimal
operation.
The COM Port has not been
properly configured.
Configure the COM Port following
the steps listed in the
Configure
the Data Interface Cable and
COM Port
section of this manual.
Wrong or corrupt file.
A file import operation has been
attempted with an invalid or corrupt
data file.
Select a valid data file for import.
