AMERICOM 7010S-XX Attendant'S Manual Download | Manualshive

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Summary of Contents for 7010S-XX

Page 1: ...j MERICOM Digital Telephone System Attendant s Guide ...

Page 2: ...s applicable for the following system and telephone models System Models DO408 Rev A and later DO816 Rev C and later D1632 Rev A and later Telephone Models 701os xx 7016S XX 7102X Xx 711os xx 7110x xx 7116S XX 7116X Xx ...

Page 3: ...ogramming 32 ResponseMessageProgramming 33 SystemClock Programming 34 LCD MessageProgramming 34 StationNameProgramming 37 Assist Button Programming 37 Using MiscellaneousFeatures 39 AccountCodeEntry 3 9 Automatic SetRelocation 39 BaskgroundMusic 39 Call Forwarding 40 Call OverrideFeatures 40 CallWaiting 1 DepartmentalStationOperation 42 Direct Inward StationDialing DISD 42 Display ContrastAdjustme...

Page 4: ... Pulse ToneSwitching 45 StationMessageDetail Accounting SMDA Printout 46 VoiceAnnounceBlocking 46 Glossary 57 Index 61 Figures 1 16 LineLCD Speakerphone 4 2 lo Line Monitor Telephone 5 Tables 1 CharacterCodes 36 2 Quick ReferenceGuide 47 3 Display Summary 48 iv ...

Page 5: ...sesectionstell youhow to l Answer calls l Makecalls Hold calls l Transferoutsidecalls l Make conferencecalls l Leavemessages l Programyour telephone and l Performmiscellaneousfunctions For yourconvenience aquick referenceguide a glossaryandan alphabet alindexareincludedin thebackof thisuserguide If youhaveanLCD speakerphone Figure l Table3 givesyou a summaryof whatyou will seein thedisplayandwheny...

Page 6: ...Selectsanintercomline Initiatesmanyof thefeaturesof thetelephone l Ringer Volume Control LO HI OFF Letsyouvary ringervolumefrom low to highto off l TAP Button must be preprogrammed for either function Recallsdial tone or Activateshostsystemfeatures l Tranc fer ConferenceButton TRANSICONF Transfers calls Setsup conferencecalls l Mute Button Keepsthepersonon theline from hearingyourconversation Adju...

Page 7: ...SS Showwhich lines areeitherin useor on hold redlight Showwhich lines arein useby you greenlight l Dual Line Alphanumeric Display Displaystime dayanddate Keepsyou apprisedof thestatusof yourtelephone Providesprogrammingprompts l HeadsetJack usedonly with a 164inespeakerphone Allows youto useyourtelephoneprivately and handsfree Helpsimprove operationof high call volumebusinesses 3 ...

Page 8: ...Programmable Lines or DSS BLF Auto Redial Button Figure 1 1CButton LCD Speakerphone Button Default ...

Page 9: ...m Keypad Buttons 7 1 Transfer Conference Transfer Conference Button 7 t Handset 4JfF 1 I i 1 Message Waitingr ka z om Volume Light Button Control Button Figure 2 lo Button Monitor Telephone ...

Page 10: ...you canalwaysswitchfrom thespeakerphone to thehandsetfor privacy To do this just lift the handsetand talk To return to speakerphone use pressthe SPKR buttonandhangup thehandset To manuallyplacea call usingyourspeakerphone 1 Presstheline buttonor the 0ITCMbutton 2 Dial thenumber 3 Whenpartyanswers talk ITo autodial using your speakerphone just pressthe programmedbuttonandtalk whenyourpartyanswers I...

Page 11: ...t to a feature button Steadyred thefeatureis on Light off thefeatureis off Next to an intercom button Steadyred with aquick flash you areusingyourintercom Fastflashing red auto redialis in use Fastflashingredwith repeated off periods night modeis on Steadyflashingred anLCD message is setonyourtelephone What the Rings Mean Two shortrings intercomcall Singlelongerring outsidecall Oneshorttoneburst v...

Page 12: ...ime line or Your telephone has ringing line preference Intercom Calls To answeravoice call l Speaktowardthetelephone Lift handsetif privacy is desired NOTE Voice calls can be blocked See the discussion titled Voice An nounce Blocking for details To answeratonecall o Lift handsettotalk Call Pickup To answera call thatis ringing within yourgroup Lift handset Press WM 8 Dial 6 0 Conhued on next page ...

Page 13: ...or SecureOff Hook Voice An nounce SOHVA This featureallows anintercomcallerto breakinto your outside call with anannouncement throughyourhandsetreceiver A SecureOff Hook VoiceAnnounceconsistsofbothseveralshort tone burstsand an announcement in the handsetreceiver The distantpartycannotheartheannouncement To respond 0 Verbally Pressandhold MUTE buttondown andreply by speaking into handset Distant p...

Page 14: ...onmonitoring whena BLF light flashes indicating stationringing you canpick up the call by pressingtheDSSbutton However afteryou answerthecall andeitherputit on HOLD or beginto transferit theDSSlight will go out Press TAP 0 if youhaveto retrievethecall 11 ...

Page 15: ...cting a line is not necessary if a prime line has been as signed to a telephone i e when you li t your handset a line is automatically selected ton andlift handsetto talk If your systemhasline groups l Press lTCM 0 Dial line groupaccess code 9 line group 1 EN 81 line group2 82 line group3 83 line group4 l Listenfor dial tone l Dial number i _ Continued on next page 13 ...

Page 16: ...ee yourtelephoneringerwill soundfive shorttonebursts Lift handset heardial tone andplacecall 0 cancelqueuing l Press 0 ITCM l Dial a andhangup Intercom Calls Intercomcalls may be dialedmanually or using a programmed button DSS automatically To voice call manually l Lift handset l Press WA 0 l Dial extensionnumber l Talk To voicecall automatically IX T l Lift handset l PressDSSbutton Talk Continued...

Page 17: ...omakeavoiceannouncement to anotherstationthatisoff hook or busyon a call 0 Make intercomcall l Hearseveralquick toneburstsfor a SOHVA _ l Make announcement When you hear a busy tone this meansthestationis onthespeakerphone andyoucannot makeanannouncement The personyou arecalling will however heara ring from histelephone 0 Wait on line for reply If announcingfrom an LCD speakerphone called stationm...

Page 18: ... This is one or two buttondialing using programmablebuttons otherthankeypadbuttons To automaticallydial numbers c Preysbuttonprogrammedfor desirednumber If buttonis programmedon secondlevel underDSSbutton l Press 0 HOLD andthenpressDSS button SpeedDialing Speeddialing is autodialingusing the keypadbuttons Station numbersare personalnumbers i e businessassociates travel agencies etc that areusedonl...

Page 19: ... thememory locationnumbers 01 through 99 you haveprogrammedinto thesystem If off hook andon aline l Press HoLD 0 l Dial a plusthememory locationdigits 01 through 99 Last Number Redialing Thelastnumberdialedcanbe automaticallyredialedwith aone or two buttonaction l Press 0 If on line listeningto dial tone press 0 HoLD thenpress 0 l Listenfor ringing or busytone Ringing tone Whenparty answers pick u...

Page 20: ...thelastmanuallydialednumbercanbesaved for laterredial To savethenumber l Pressbuttonpreprogrammedfor thispurpose To dial a savednumber l Lift handset 0 Press thenpresspreprogrammedbutton NOTE You can store only one 16 digit number at a time 18 ...

Page 21: ...rieve the held call on your telephone To placeon exclusivehold 0 Press0 OLDtwice To retrieve exclusivehold e Pressline buttonwith flashinglight ma l Press0TAP if stationdoesnot haveline appearance Direct Station Hold parking a call to a station To placea call on directhold e While on line press0rrCM This placestheoutsidecall on hold e Dial a plus theextensionnumberof thestationreceivingpark Contin...

Page 22: ...t To park acall in oneof nine orbits l While on line press a l Dial a parkzoneaccesscode 91through 99 To retrieve a parkedcall o From anystation press a o Dial theparkzoneaccesscode 91 through 99 Hold Recall Feature After a preprogrammed lengthof time a call placedon hold will automaticallyring backto thetelephonethatplacedit on hold If thecall is on exclusivehold it will reverttomanualhold after ...

Page 23: ...utomatically l Dial extensionnumberof partyto betransferredto mia PressDSSbuttonfor one buttonintercomcalling l Whenintercompartyanswers announce call l Hangup handset If thecalledpartyis busyor doesnot answer Press KM t0 EtrkVe Cd ci3 Unscreened Transfer To transfer an unscreenedcall to anotherstationin thesystem l Answercall l Press e COW Call is placedon hold automatically l Dial extensionnumbe...

Page 24: ...tion Each call will automatically ring the station when it becomes idle l If atransferred call isnotanswered afterapreprogrammed time it will ringbackto yourstation l Answerby pressingflashingline key Transfer Recall to TandemAttendants If your systemis programmedfor thisfeature unanswered trans ferredcalls will recallto both attendants atstations10and 12 22 ...

Page 25: ...ablishconference 5 Repeatsteps2 4 to addup to two moreparties NOTE When setting up a conference call with outside lines and inside stations you must call the outside lines first To continue the conferencewith the last confereeafter three outsidelineshavedroppedout of theconference l Presstheline buttonof theremainingparty To drop outsidelinesfrom theconference l PressHOLD to put all lines on HOLD ...

Page 26: ...utsidelinesin the conferenceis known asanunsupervised conferencecall You can do this only when you are involved in a three party conferencecall To dropout of a conference call dial 0 andhangup NOTE Conferencevolumelevelsare dependentupon the quality of the external lines 24 ...

Page 27: ...tionto stationthatleft message is automatic To turn on themessagewaiting light l Press l Dial extensionnumberof stationto be alerted The mes sagewaiting light of calledstationwill flash To turn off themessagewaiting light l Press a e Dial extensionnumberof stationthat was alerted The messagewaiting light of calledstationwill turnoff To turn off themessage waiting light duringmessage delivering con...

Page 28: ...Back At and Call may beused Fordefaultmessage1 whichis BackAt dialtime in twelve hourformatusingthe asa colon For default message 2 which is Call dial telephonenumberof whereyouwill be l Press or0 MNTA Intercomlight flashessteadily To turn off messageandyourintercomlight l Press a ResponseMessaging Whenyoureceivea secureoff hookvoice announceor aninter com call this featureletsyou senda message ba...

Page 29: ...stationis not storedasa DSS atthecalled station then the call will transfer to the central messagedesk if programmed Then the central message desk usually the attendant sstation can light the messagewaiting light of the originally calledstation Assist Button Messaging By usingaprogrammedassistbuttonon yourtelephone youcan senda message to yoursupervisor askingfor assistance To sendamessagefor assi...

Page 30: ...vel numberson the ID strips andsecon darynumberson theindexpullout directoryin thefront of your telephone Becausetheprogrammingstepsfor outsidenumbers intercom numbers and feature codesvary slightly they appearhere as separate steps Programming Outside Numbers Pressprogrammablebuttonyouwantfor storage Pressyourline buttonor 0 for lastline usedor prime line if assigned Dial thenumberstobe stored Yo...

Page 31: ...6 usingthe programmablebutton mentioned in step2 Programming Outside Numbers Using Line Groups Line groupsarerepresented as1 2 3 and4 on thekeypad The tablebelow showstheline group andits correspondingkeypad number 1 Line Group Keypad 9 1 81 2 82 3 83 4 To storea numberusing aline group 1 Press JaBa 2 Pressprogrammablebuttonyouwantfor storage 3 Presseither1 9 2 8l 3 82 or 4 83 on thekeypad 4 Dial ...

Page 32: ... codes Someexamplesof theseare l Call Forwarding on andoff CallPickup l AutomaticRedialing To programfeaturecodes 1 Press ama 2 Pressprogrammablebuttonyou areusingfor storage 3 Enterthecodesfor thefeature Example For Call Forwardingto a specific extension press a 5 andextension of telephoneyou wantcallsforwardedto 4 Tostoreanothercode presstheTRANWONF buttonand repeatsteps2 and3 5 Press or to end ...

Page 33: ...i e your line the intercomline or aline group l Thetelephonenumbersor featurecodesyou arestoring Toprogramsystemspeeddial numbers 2 Dial 01 through99 for storagelocation 3 Press to clearthecurrententry 4 Choosetheline to beused 90 lastline usedor prime line if assigned 01 32 lines ITCM intercom 91 through94 line groups 5 Dial thenumberto be stored up to 32 digits if youneed a pausebetweennumbers p...

Page 34: ...ess aa Pressakeypadbutton 0 through9 that youareusingfor storage Choosetheline to beused 0 lastline usedor prime line if assigned line key ITCM intercom 1 through4 line groups Dial thenumberto be stored upto 16 digits if youneed a pausebetweennumbers presstheHOLD button Press COW e to continueenteringnumbers Press or to end ResponseMessaging Programming This programlets you setup a buttonto be use...

Page 35: ...gits 01 12 for month 4 Dial two digits 01 31 for day 5 Dial two digits 00 23 for hour 6 Dial two digits 00 59 for minute 7 Press or to end LCD MessageProgramming Your systemgivesyoutwo defaultmessages Back At and Call In addition you canaddeight customizedmessages or youcancreateup to tenmessages if you decidenot to usethe two defaultmessages If you intendto createa responsemessageto a voice annou...

Page 36: ... codesthatrelateto letters 5 If you inadvertentlywroteoverthedefaultmessages you s canretrievethem by dialing 10for Back At and20 for Cdl 6 To continue dial a andrepeatsteps2 through4 7 Press or toend Example Createa response messagethatwill readas TAKE MESSAGE andprogramit into message locationnumber3 5 81 21 52 32 12 61 32 73 73 21 41 32 TAKE space ME S SAGE 6 35 ...

Page 37: ...Table 1 Character Codes F 33 f 36 I 28 G 41 9 44 29 H 42 h 45 1 01 I 43 i 46 2 02 ...

Page 38: ...ialing thetwo digit codesthatrelateto letters Dial a to continueenteringstationnamesandrepeat steps2 through4 Press or to end Assist Button Programming With this featureyou canprogram an assist button on your telephonethat will let you senda messageto anLCD speaker phone By pushingthisbuttonyoucanlet yoursupervisorknow with atoneandastationmessage display thatyouneedassistance with a problemcaller...

Page 39: ...messages Dial to choosethesystem provided message Sys tem message ASSIST plusnameor extensionnumber of stationsendingmessage Nameorextensionisautomat ically addedby system If oneparticularstationmustalwaysreceivemessage dial extensionnumberof thatstation otherwise skipto step6 Label button Press or toend 38 ...

Page 40: ...eryou arecalling NOTE If you hear an error tone afer step 3 check the account code for vaIidity Automatic SetRelocation With thisfeature if youmoveyourtelephoneto anotherlocation you will be given a choicevia thedisplay prompt asto whether you wantto keepthepreviousprogrammingor usetheprogram ming in thenewlocation Background Music If suppliedby yoursystem musiccanbesetto playthroughyour telephone...

Page 41: ...ess j 2 Dial extensionnumberof telephoneto which calls areto beforwarded 3 Hangup To cancelall call forwarding NOTE Your station will ring with a short ring burst each time a call is forwarded to remind you that your calls are being forwarded Call Override Features Executive Override If yourtelephonehasthis feature you canbreakinto a conversa tion atanotherstation Whenyoumakeanintercomcall andhear...

Page 42: ...Waiting You cansendacall waiting toneto abusystationandwait for an answer To activate call waiting 1 Make intercomcall andhearbusysignal 2 Dial a a Calledparty will heartone 3 Remainon line waiting for calledpartyresponse To cancel call waiting hangup handset To answer call waiting if youreceiveacall waitingtonewhile on a call 1 Hearshorttoneburstin receiver 2 Eitherplacecallon hold orcompletepres...

Page 43: ...ion directly without your assistance DISD works in thefollowing manner l When the outsideparty calls a DISD line initially the callerwill hearringing l If the call is not answeredby a station with the line appearance thesystemwill answerthecall with a DISD dial tone This dial tone is distinctly different from a standarddial tone l The callercanthendial anextensionnumber Oneof four thingswill happe...

Page 44: ...intercomcalls If your telephonehasthis feature pressthebutton arrangedby class of service programming for this purpose The light as sociatedwith thisfeaturewill turnonwhenyouareusing DoNot Disturb To cancelthisfeature pressthebuttonagain NOTE Generally this feature cannot be overridden by the caller the caller will hear two quick tone bursts every three seconds Some stations however have the abili...

Page 45: ...party just presstheMUTE button The MUTE buttonturnson andlockswhenyoupressandrelease it andturnsoff whenyoupressit again Night Transfer Before you leavework for theday youcansetup the systemto automaticallytransferincomingcallstoanotherstationor stations for off hour answering To turn this featureon or off 2 Pressthefirst buttoninthetoprow upperleft handcomer of buttonsto turn featureon andoff The...

Page 46: ...Hangup You can alsopage all stationsthroughtheir intercoms all call paging orjust somestations zonepaging To do this 1 2 3 4 5 Lift handset Press lTCM 0 Dial 87 for all call paging Dial 84 85 or 86 for zone PagN Make announcementand stay on line if waiting for an answer ma Hangup handset You canansweran all call or zonepagefrom anystationin the system To answerthispageknownas Meet MePage 1 Lift ha...

Page 47: ...By pressingabuttondesignated a privacybutton youcanallow another person to join you in a call This feature is preprogrammedby theinstaller PulselTone Switching If yourlocal telephoneserviceis pulse rotary but youhaveto convertto tone while dialing press 0 at thepoint in the dialingsequence whereconversiontoton isrequired Thesystem will switchbackto pulsedialing whenyou endyour call You canprogramp...

Page 48: ...tionreport Line report Departmentreport Accountcodereport Automatic reports Print all records DeleteSMDA records DepartmentalCalling Distribution CD report Obtainthenumberof freerecords in thesystem Abort printing 3 Press KR orw to end VoiceAnnounce Blocking You canpreventvoice signalledintercom calls from sounding throughyour stationspeaker To block voice calls l Press a To un blockvoicecalls l P...

Page 49: ...J 48 ...

Page 50: ...c Callback i j Whenwaiting for a busy telephoneto signalthat it hasbe comeidle thedisplayshowsthat thefeatureis active Automatic Redial Display showsthatfeatureis ac v tive Call Costing 1Call Forward Display showsextensionnumber of telephoneto which call is for 1Call Messaging Display promptsfor message Enteringakeypaddigit O 9 causesamessagetobe displayed Example 49 ...

Page 51: ...recalldisplayfor last com pletedcall pressHOLD key Calling Station Thedisplay showsextension numberor nameof calling ConferenceCalls 1 m this showsup in display Whenconferencingwith lines 1 I Whenconferencingwith other numbersof thestations stations thedisplayshowsthe Dialed Numbers showall dialed Then afier approximately Access Codes ...

Page 52: ...ent v Display afterholding downMute bu i g eyds IDo Not Disturb 1 Display shows Do Not Disturb whenfeatureis active Hold Recall Feature Whena timed hold recalloccurs Last Number Redial c Whenlastnumberdialedis lhd and dnumber redlaled display showsselected I Line Queuing 51 ...

Page 53: ...nbeprogrammedto dis playnumbersor names i e WATS Mute Display showswhenfeatureis ac Paging Display for zonepaging paging 1 Tuel all stations Display for all call page paging Programming for Autodialing and Station 51 v After youenterlocation this ap pearsin display v After you enterline this appears in display 1w Display afteryoudial thenumber 52 ...

Page 54: ...ng r GEzGq Whenusingserviceobserving the namesor extensionnumbersof two stationsshowup in display Station Identification m PressingSPKR or MNTR when yourstationis idle causesyour ex tensionnumber portnumberand stationnameto showup in thedis play X extensionnumber Y portnumber Z stationname SystemClock And Calendar Always displayedastop line of v display NOTE Date and time are set by attendant as p...

Page 55: ...hensettingdateand p time SystemSpeedDial w After youdial ITCM N 0 2 this appears in display After enteringstoragelocation oneof thesemessages appears After pressing to clearcurrent r entry Night Transfer 1 After youdial ITCM k 0 3 this appears in thedisplay Appearsin displayif you dial 1to w enable m Appearsin displayif you dial 2 to disable 54 ...

Page 56: ...playif you dial 1to 1 enable v Appearsin displayif you dial 2 to disable LCD Messaging u Tue 1 xx hue 1 YMYYYYY 3 05 Tue 1 Back At 3 05 After youdial ITCM R 0 5 this appearsin display After youdial themessage nmn ber The messageshowsup in thedis play whenyouenterit Whenyoudial 10and20 these preprogrammed messages show up in thedisplay 55 ...

Page 57: ...rententryshows New stationnameappears in dis Station MessageDetail Accounting SMDA Printout After youdial ITCM k 0 7 this appears in display Thenthese reportnamesappearin displayas you enterthenumbercorrespond ing to eachont l StationReport 2 Line Report 3 DeptReport 4 AccountReport 5 Auto Report 6 Print Records 7 DeleteRecords O DCD Report 8 FreeRecsXXXXX 9 Abort Print 56 ...

Page 58: ...orbit andretrievingit by anytelephone Call pickup Answeringacall atonetelephonewhenit isringing atanothertelephone Call transfer Transferringa call from one stationto another The transfercanbe screened i e youfind outwho is calling and armouncethemto thepartybeingcalled or unscreened i e you transferthecall without identifying thecallingpartyto thecalled pafly Central messagedesk A stationthat has...

Page 59: ...t a busy called telephone This intrusion is announcedby severalquick toneburstsovertheconversation H Handsfreeanswerinhibit A telephone canbesettoblock voice calls sentto it overthespeaker Hookflash Action thatoccurswhentheTAP buttonis pressed Neededfor activatinghostsystemfeatures Hdokswitch The switchon atelephonewhich whendepressed manually or by thehandset disconnectsa call K Keypad Buttons0th...

Page 60: ...buttonthatsendsamessage to the calling station sdisplay Ringing line preference An automaticconnectionto anyout sideline ringing atthestationwhenthe stationhandsetis taken off hook s Saved numberredialing Savingalastmanuallydialednumber for laterautodialing Secureoff hook voiceannounce A privateannouncement that canbemadeto a busypartywhich theyhearthroughthereceiver of their handset Speed dialing...

Page 61: ...Voicecall A verbalintercomcall Voiceannounceblocking A telephonecanbe settoblock voice calls sentto it overthespeaker Z Zone paging Pagingthroughtheintercomsof somestationsor departments in the system 60 ...

Page 62: ...allback 16 Automatic dialing Programming 29 Using 16 Automatic setrelocation 39 B Backgroundmusic 39 c Call forwarding 40 Call overridefeatures 40 Call park 20 Call pickup 9 Call waiting 41 Conferencecalls Five partyconferencecalls 23 Unsupervisedconference calls 24 D Departmentalstationoperation42 Direct inward stationdialing DISD 42 Direct stationhold 19 61 ...

Page 63: ...ll park 20 Direct station 19 Exclusive 19 Manual 19 Intercomcalls Answering 9 Making 14 Programming 31 Lastnumberredialing Using 17 LCD messaging Turning off 26 Turningon 26 Programming 34 Making calls 13 Conference 23 Intercom 14 Outside 13 Manualhold 19 Messagewaiting light Receivingmessage 25 Turning off 25 Turning on 25 62 ...

Page 64: ...3 Programmingnumbers 30 P Paging All call 45 Answering Meet me 45 OverPA system 45 Zone 45 Personalringingtones 46 Privacy 46 Programming Assistbutton 37 Autodial numbers 29 Featurecodes 31 Intercomnumbers 31 LCD messaging 34 Outsidenumbers 29 Response messaging Stationnames 37 Stationspeeddial num Systemclock 34 33 bets 33 Systemspeeddial numbers 32 Pulse Toneswitching 46 63 ...

Page 65: ...eakerphone operation 6 Speeddialing Programming 32 Station 16 System 16 StationMessageDetail Accounting SMDA printout 47 Stationspeeddial programming 33 Station to stationmessaging Turning off 27 Turning on 27 Systemspeeddial programming 32 T Transferringcalls Screened transfer 21 Transferrecallto tandemattendants22 Unscreened transfer 21 V Voiceannounce blocking 47 Z Zonepaging 45 64 ...

Page 66: ...Frequently Called Numbers ...

Page 67: ...LCD Message Index LCD Messages 0 1 Back At 2 Call 3 4 5 6 _ 7 8 9 ...

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