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Service/Parts Information ____________
Service
Service must be performed by a qualified trained technician,
service agency, or gas supplier. If service is required, contact
the reseller from whom the equipment was purchased. If the
reseller cannot be contacted or is unknown, contact the
Service Department for a reseller in your area.
Note
When contacting the Service Department, be sure
to give them the correct model number and serial
number so that your inquiry is handled in an expeditious
manner.
Parts
Replacement parts should be purchased from the reseller
from whom the equipment was purchased. If the reseller
cannot be contacted or is unknown, contact the Parts
Department for a reseller in your area. Parts may also be
purchased directly from the factory by calling the Parts
Department at (508) 678-9000 or you may FAX in your order
at (508) 678-9447.
Note
When ordering replacement parts from the reseller
or the manufacturer, be sure to give them the
correct model number and serial number so that your parts
order can be processed in an expeditious manner.
Warranty Information _________________
Returning Warranty Cards
Before any dryer leaves the factory test area, a warranty card
is placed on the back side of the main door glass. These
warranty cards are intended to serve the customer where we
record the individual installation date and warranty information
to better serve you should you file a warranty claim.
If a warranty card did not come with your dryer, contact the
Warranty Department or the Service Department at (508)
678-9000.
Important
A separate warranty card must be completed and
returned for each individual dryer.
Note
Be sure to include the installation date when
returning the warranty card(s).
Warranty
For a copy of the commercial warranty covering your particular
dryer(s), contact the reseller from whom you purchased the
equipment and request a dryer warranty form. If the reseller
cannot be contacted or is unknown, warranty information can
be obtained from the factory by contacting the Warranty
Department at (508) 678-9000.
Note
Whenever contacting the factory for warranty
information, be sure to have the dryer’s model
number and serial number available so that your inquiry
can be handled in an expeditious manner.
Returning Warranty Parts
All dryer or parts warranty claims or inquiries should be
addressed to the Warranty Parts Department. To expedite
processing, the following procedures must be followed:
No parts are to be returned without prior written authorization
R.M.A. from the factory.
Note
An R.M.A. is valid for only 30 days from date of
issue.
The R.M.A. issued by the factory, as well as any other
correspondence pertaining to the returned part(s), must be
included inside the package with the failed merchandise.
Each part must be tagged with the following information:
Model number and serial number of the dryer from which
part was removed.
Nature of failure (be specific).
Date of dryer installation.
Date of part failure.
Specify whether the part(s) being returned is for a credit,
replacement, or a refund.
Note
If a part is marked for a credit or a refund, the
invoice number covering the purchase of the
replacement part must be provided.
Warranty tags (Part No. 450064) are available at “no
charge” from ADC upon request.
The company returning the part(s) must clearly note the
complete company name and address on the outside of the
package.
All returns must be properly packaged to ensure that they are
not damaged in transit. Damage claims are the responsibility
of the shipper.
Important
No replacements, credits, or refunds will be issued
for merchandise damaged in transit.
All returns should be shipped to the factory in such a manner
that they are insured and a proof of delivery can be obtained
by the sender.
Shipping charges are not the responsibility of ADC. All returns
should be “prepaid” to the factory. Any “C.O.D.” or “COLLECT”
returns will not be accepted.
Important
No replacements, credits, or refunds will be issued
if the claim cannot be processed due to insufficient
information. The party filing the claim will be notified in
writing, either by “FAX” or “CERTIFIED MAIL – Return
Receipt Requested,” as to the information necessary to
process claim. If a reply is not received by the Warranty
Department within 30 days from the FAX/letter date, then no
replacements, credits, or refunds will be issued, and the
merchandise will be discarded.
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