©
American DJ
®
- www.americandj.com - Topaz EX™ Instruction Manual Page 8
Topaz EX™
Warranty
Trouble Shooting:
Listed below are a few common problems and solutions you should
try before contacting customer support.
Unit rotates but has no light output from the unit;
1. Be sure you have connected your unit into a matching wall outlet.
2. Remove the lamp cover and be sure the lamp is seated in its
socket properly. Occasionally lamps become loose during ship-
ping be sure the lamp is push in to its socket all the way.
3. Be sure the lamp is good.
Unit does not rotate and lamp does not turn on;
1. Be sure you have connected your unit into a matching wall outlet.
2. Be sure the fuse has not blown. The fuse is located on the rear
panel of the unit.
3. Be sure the unit power cord is properly seated in the power outlet
and the outlet has power.
Topaz EX™
Trouble Shooting
©
American DJ
®
- www.americandj.com - Topaz EX™ Instruction Manual Page 7
MANUFACTURER’S LIMITED WARRANTY
A.
American DJ, Inc. hereby warrants, to the original purchaser, American DJ and American
Audio products to be free of manufacturing defects in material and workmanship for a prescribed
period from the date of purchase (see specific warranty period on reverse). This warranty shall be
valid only if the product is purchased within the United States of America, including possessions
and territories. It is the owner’s responsibility to establish the date and place of purchase by ac-
ceptable evidence, at the time service is sought.
B.
For warranty service you must obtain a Return Authorization number (RA#) before
sending back the product. Contact American DJ, Inc. Service Department at 800-322-6337. Send
the product only to the American DJ, Inc. factory. All shipping charges must be pre-paid. If the
requested repairs or service (including parts replacement) are within the terms of this warranty,
American DJ, Inc. will pay return shipping charges only to a designated point within the United
States. If the entire instrument is sent, it must be shipped in it’s original package. No accessories
should be shipped with the product. If any accessories are shipped with the product, American DJ,
Inc. shall have no liability whatsoever for loss of or damage to any such accessories, nor for the
safe return thereof.
C.
This warranty is void if the serial number has been altered or removed; if the product is
modified in any manner which American DJ, Inc. concludes, after inspection, affects the reliability
of the product; if the product has been repaired or serviced by anyone other than the American DJ,
Inc. factory unless prior written authorization was issued to purchaser by American DJ, Inc.; if the
product is damaged because not properly maintained as set forth in the instruction manual.
D.
This is not a service contract, and this warranty does not include maintenance, cleaning
or periodic check-up. During the period specified above, American DJ, Inc. will replace defec-
tive parts at its expense with new or refurbished parts, and will absorb all expenses for warranty
service and repair labor by reason of defects in material or workmanship. The sole responsibility
of American DJ, Inc. under this warranty shall be limited to the repair of the product, or replace-
ment thereof, including parts, at the sole discretion of American DJ. All products covered by this
warranty were manufactured after January 1, 1990, and bear identifying marks to that effect.
E.
American DJ, Inc. reserves the right to make changes in design and/or improvements
upon its products without any obligation to include these changes in any products theretofore
manufactured. No warranty, whether expressed or implied, is given or made with respect to any
accessory supplied with products described above. Except to the extent prohibited by applicable
law, all implied warranties made by American DJ, Inc. in connection with this product, including
warranties of merchantability or fitness, are limited in duration to the warranty period set forth
above. And no warranties, whether expressed or implied, including warranties of merchantability
or fitness, shall apply to this product after said period has expired. The consumer’s and/or Dealer’s
sole remedy shall be such repair or replacement as is expressly provided above; and under no
circumstances shall American DJ, Inc. be liable for any loss or damage, direct or consequential,
arising out of the use of, or inability to use, this product.
This warranty is the only written warranty applicable to American DJ and American Audio
Products and supersedes all prior warranties and written descriptions of warranty terms and
conditions heretofore published.
MANUFACTURER’S LIMITED WARRANTY PERIODS:
• All American Audio Products = 1-year (365 day) Limited Warranty (except V-Plus Series Ampli-
fiers)
• All American Audio V-Plus Series Amplifiers = 3-year (1095 day) Limited Warranty
• American DJ Lighting and American DJ Branded Products = 1-year (365 day) Limited Warranty
(Such as: Special Effect Lighting, Intelligent Lighting, UV lighting, Strobes, Fog Machines, Bubble
Machines, Mirror Balls, Par Cans, Trussing, Lighting Stands etc. excluding Laser Products, lamps,
and Star Tec Series)
• American DJ Laser Products and Star Tec Products = 90-Day Limited Warranty
• American DJ L.E.D. Products = 3-year (1095 day) Limited Warranty (excluding motors which
have a 1-year (365 day Limited Warranty)
Topaz EX™
Removing Glass Gobo
Removing the beveled glass gobo is easy:
1. Unscrew the single thumb screw located on the front right of the
unit. Same as the lamp cover.
2. Once the thumb screw has been removed, unscrew the small
retainer nut that holds the gobo in place.
3. Slide the glass gobo holder out.
4. Reassemble in reverse order.
