American Coach American Allegiance, Owner'S Manual

Page: 17 / 114

Warranty
02-4
American Coach will not be responsible for
front end alignment after this pre-delivery
inspection has been performed.
For warranty service, you should return your
motor home to the selling dealer. If this is not
possible, you may contact any other authorized
American Coach motor home dealer. The
American Coach Owner Relations group can
help you find a dealer in your area. If, for
some reason, a problem is not handled to your
satisfaction:
1. Discuss any warranty-related problems
directly with the manager and/or owner
of the dealership, giving them an
opportunity to help the service
department resolve the matter for you.
2. If a problem arises that has not been
resolved to your satisfaction by your
local dealer, contact American Coach
Owner Relations.
3. We sincerely believe that your dealer and
the factory representative will be able
to solve any problem that might arise.
If their combined efforts are not
satisfactory, please send a letter describing
the circumstances to:
American Coach Owner Relations
1010 Commerce Drive
P.O. Box 1007
Decatur, Indiana 46733
Please include the brand name and Unit
Identification Number (U.I.N.) of
your motor home. The U.I.N. is located on
the identification tag underneath the
driver’s side window on the exterior of
your motor home.
4. If you wish to call for assistance, please
use this toll-free telephone number:
American Coach Owner Relations
1-800-435-7345
There may be times when your motor home
will need repairs or parts while you are on the
road. If your motor home is repaired by a non
authorized repair facility (non-American Coach
dealer), be sure to save receipts and especially
any parts that are replaced. These parts will have
to be returned to your dealer before you can be
reimbursed for their cost.
Always make a written list of the motor home
problems or the specific work you want done.
If you’ve had work done that is not on your
maintenance log, let the service advisor know.
If you have a long list of service items that
need attention and you need your motor home
very soon, discuss the situation with the service
advisor, listing the items in order of priority.
This will help the service department manage its
time and will help get you going as quickly as
possible. If required work is not covered under
the warranty, your dealer’s service department
can help you with getting the correct service.
The materials in your Owner’s Information
Package contain warranty information
and operating instructions on the various
appliances and components in your
motor home. If you do not have operating
instructions for a particular appliance or
component, contact your dealer. Warranty
registration cards for these items should be
filled out and mailed as soon as possible after
you take delivery of your motor home.
When contacting any of the equipment
manufacturers, always have the model
and serial numbers available. Appliance
identification numbers will be found on tags or
plates attached to the appliance.
If you have a warranty or service concern
about the chassis portion of your motor home,
you may go directly to an authorized chassis
dealer for service. This may save you time and
effort as the chassis warranty is administered
by the chassis manufacturer. Consult your area
directory for an authorized claims dealer. If you
are unsure if the issue is chassis related, please
contact your American Coach dealer.
The motor home has been thoroughly
inspected before shipment. Your dealer is
responsible for performing a complete pre-
delivery inspection of the motor home as