Amer WAP223NC, Quick Install Manual

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QIG 2012
Appendix 2 – Troubleshooting Guide
Step 1: Ensuring Valid Connectivity
‐
Replace the Ethernet cable with a known good cable.
‐
Ensure the cable is plugged into a router or switch port that has
functioned properly with another device.
‐
Power ‐ cycle the AP, the switch or router to which it is connected.
‐
If a firewall(s) is used, review settings requirements on Page 5.
‐
If content filtering or network traffic monitoring software are in
use, ensure the entries on Page 5 are whitelisted.
If these steps fail to change the AP status, reset the unit to its factory
default configuration, as described in the Step 2 (below).
Step 2 : Reset to Factory Default
‐ With the AP powered on and the Ethernet cable connected, use a
pin to press the Reset button for 10 seconds. The reset button is
located next to the Ethernet port on the unit’s bottom.
‐ Release the button and wait 10 seconds.
‐ The AP’s halo will flash green then change to solid green.
‐ After approximately 2 minutes, refresh your view on
CloudCommand dashboard. The AP status should read “ OK .”
If the this step did not change the status, please Deregister and Re ‐
register the AP as described in the following Step 3.