•
Install a different graphics card. If there are no display issues, then the graphics
card in question may be defective.
•
If your motherboard has on-board graphics capabilities, you may need to disable
them. Consult your motherboard documentation for more information.
Note:
Some manufacturers do not allow the on-board graphics to be disabled or to
become the secondary display.
For more troubleshooting tips, see knowledgebase article
737-22472
: How to
Troubleshoot No Display on Re-start Issues
.
6.1.1.4 The computer does not boot up properly.
Verify that the installation instructions were followed correctly.
Make certain that the graphics card is properly connected to the power supply and
the motherboard.
For Windows® operating systems, restart your system in Safe Mode. Use Windows
Device Manager to remove any graphics driver entries under
Display Adapters
and
restart your system.
Check the system configuration utility for interrupt assignments.
6.1.1.5 During software installation on a Windows® OS, the screen goes blank.
The software is still installing. Wait 20–30 minutes to make sure the software has
finished installing and then restart the computer.
6.1.1.6 Applications are hanging or there is no display after boot up.
Make certain that the graphics card is installed correctly and is properly connected to
the motherboard and power supply (if applicable).
Verify that the power supply meets the minimum system requirements.
6.1.2 HDTV Adapter Troubleshooting
The following troubleshooting tips may help if you experience problems with HDTV.
More troubleshooting information can be found on the AMD Web site. Please visit
http://support.amd.com
.
6.1.2.1 There is a black border around the TV when using an HDMI™ connection.
Try adjusting the overscan/underscan of the TV. For more information, see
knowledgebase article
GPU-72
: Unable to Adjust a Digital Display to Match the
Resolution of the Desktop
.
6.1.2.2 There is no display on the TV.
The TV will not display anything until Windows starts; this may take several minutes.
Make sure the TV is set to YPbPr input.
18 Reference
AMD Radeon™ R9 285 Series Graphics
©
2014
Advanced Micro Devices, Inc.
