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Troubleshooting Guide
My screen is completely blank
If you see no text or moving segments on the Clock Radio screen,
the device has not powered up. Check to make sure that your pow-
er adaptor is securely plugged into both the device and the wall.
I see city names but no weather information
This happens until your Clock Radio receives its first update from
our network. If this continues for more than four hours, try moving
the device to a location with better signal coverage, such as near a
window or upstairs.
Only part of the screen is showing any data
We send data to your Clock Radio in discrete parts, so if the device
is only showing data on one part of the screen, or for only some of
the 150 cities, it’s likely that the next update will remedy this situ-
ation. If you’ve waited four hours or more without seeing the rest
of the screen display data, check the signal indicator to ensure that
your Clock Radio is getting reception.
