Troubleshooting
11
Troubleshooting
Problem
Possible cause
Solution
ADD WATER light
comes on
1.
Low or no water
2.
Screen at bottom of
reservoir blocked
3.
Pump malfunction
1.
Refill water and press ON/OFF
twice to restart cycle
2.
Follow cleaning instructions
3.
Contact customer service
ICEFULL light
comes on
1.
Ice tray is full
2.
Infrared light not
working
1.
Empty ice tray
2.
A. Wipe out the anything that
might be blocking the infrared
light and restart ice maker.
B. Call customer service
ADD WATER & ICE
FULL lights turn
on simultaneously
1.
Ice tray not in the right
position or may be
blocked by an ice cube
1.
Make sure ice tray is not being
blocked
2.
Unplug the ice maker, plug back
in and restart
Ice sticks together 1.
Water in resevoir is too
low of a temperature
1.
Stop making ice and restart ice
making cycle after ice melts and
add higher temperature water
Ice making cycle
seems normal but
no ice is being
produced
1.
Ambient temperature or
water temperature is
too high
2.
Refrigerating system
leaks
3.
Refrigerating system
blocked
1.
Restart ice making cycle in an
environment with higher
ambient temperature and fill
reservoir with cold water
2.
Call customer service
3.
Call customer service
Poor ice making
result
1.
Poor heat dissipation
2.
Ambient temperature or
water temperature is
too high
1.
Leave 8in clearance on all sides
for proper ventilation
2.
Restart ice making cycle in an
environment with higher
ambient temperature and fill
reservoir with cold water
Helpful Hints
It is recommended to use purified water for clearer cubes.
If a power failure occurs, the power cord is disconnected, or the ON/OFF
button is pressed during an ice making cycle, small chips may form and lodge
in the automatic shovel causing it to jam. UNPLUG the unit and gently push
the shovel to the rear of the cabinet and gently remove the ice chips. Plug
the unit in and press ON/OFF twice to re-start the cycle.
Make sure the ice tray is sitting properly in the unit or the ice shovel will not
be able to deposit the ice cubes.
Summary of Contents for EP1069T-UL
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