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TROUBLESHOOTING
Oven interference
Radio and TV may experience interference when the oven is
operating. This is normal and similar to the interference you
many notice from small electrical appliances like mixers, vacuum
cleaners, and electric fans.
Hot air coming
out of the vents or
steam on the door
While cooking/reheating, food may steam. Most of it will
dissipate from the vents, but some may accumulate on a cool
surface such as the microwave door. This is normal.
Microwave
won’t start
A) The power cord is not
plugged in tightly
Unplug the cord, then plug it back
in again after waiting 10 seconds.
B) A fuse has blown or
the circuit breaker
has tripped
Replace the fuse or reset the
circuit breaker (microwave
repair should only be done by
professionals).
C) Trouble with the outlet
Test the outlet with other
electrical appliances or call
an authorized serviceperson
for repair.
Microwave does
not heat
The microwave door is not
closed properly
Close the door properly.
Glass turntable
makes noise when
the microwave is
operating
The roller rest and/or
bottom of the microwave
may be dirty
Clean your microwave according
to the provided cleaning
instructions.
Voice functionality
is not working
A)
Voice
control has not
been setup
Refer to page 11 for instructions
to setup voice assistant control.
B) Child lock is enabled
Disable child lock by following
the instructions on page 14.
C) Wi-Fi is not working
Check that your router is
working or contact your internet
service provider.
D) Wi-Fi password
has changed
Reset the device and set
it up again.
E) Wi-Fi access point or
router has changed
Reset the device and set
it up again.
My display has
gone blank and no
clock is displayed
Make sure your oven is plugged in. Eco mode may be turned on.
Go to Settings/Eco Mode and press start to turn it off.
COOKING TROUBLESHOOTING
Check your problem by using the chart below and try the solutions for each problem.
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
Unevenly
cooked foods
a. Materials to be avoided in oven
were used.
b. Food is not defrosted completely.
c. Cooking time, power level is
not suitable.
d. Food is not turned or stirred.
a. Use microwave-safe
cookware only.
b. Completely defrost food.
c. Use correct cooking time,
power level. Turn or
stir food.
Overcooked
foods
Cooking time, power level is not
suitable.
Use correct cooking time,
power level.
Undercooked
foods
a. Materials to be avoided in oven
were used.
b. Food is not defrosted completely.
c. Oven ventilation ports are
restricted.
d. Cooking time, power level is
not suitable.
a. Use microwave-safe
cookware only.
b. Completely defrost food.
c. Check to see that oven
ventilation ports are not
restricted.
d. Use correct cooking time,
power level
Improper
defrosting
a. Materials to be avoided in oven
were used.
b. Cooking time, power level is
not suitable.
c. Food is not turned or stirred.
a. Use microwave-safe
cookware only.
b. Use correct cooking time,
power level.
c. Turn or stir food
Sensor cooked
foods not
properly cooked
a. Cover or lid on food not vented.
b. Door opened before sensor-
detected cooking time appears
in display.
a. Cover or lid over food
must contain vent hole for
escaping steam.
b. Do not open door to stir or
turn food before sensor-
detected cooking time
appears in display.
Arcing or sparking
a. Materials to be avoided in
oven were used.
b. The oven is operated
when empty.
c. Spilled food remains in
the cavity.
a. Use microwave-safe
cookware only.
b. Do not operate with
oven empty.
c. Clean cavity with wet towel.
The oven LED clock
does not display the
correct time zone
after
Wi-Fi
setup
If the oven does not display the correct time zone after setting
it up for voice assistant control, go to the oven Settings page in
the app to set the desired time zone for the oven clock.