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Amazon FIRE TABLET User Manual Download Page 37

Clear App Cache and Data on Your Fire 
Tablet (8th Generation and Newer) 

Resolve intermittent app performance issues:

1. Open the 

Settings

 menu.

2. Select 

Apps & Notifications

.

3. Select 

Manage All Applications

 or 

See all… apps

 

and choose the app you are having trouble with.

4. Select 

Storage

, tap to 

Clear Data

 or 

Clear Storage

, 

then 

Clear Cache

.

Clear App Cache and Data on Your Fire 
Tablet (4th – 7th Generation) 

Resolve intermittent app performance issues:

1. Open the 

Settings

 menu.

2. Select 

Apps & Games

.

3. Select 

Manage All Applications

 and open the app you 

are having trouble with.

4. Then select 

Clear Cache

 and 

Clear Data

.

Page 37

Summary of Contents for FIRE TABLET

Page 1: ...Page 1 ...

Page 2: ...Uno ffi cial Amazon Fire Tablet User Guide Read online https rustyni com fi re tablet guide Page 2 ...

Page 3: ...blet Set the Time on Your Fire Tablet How Can I Customize Bluetooth Keyboard Shortcuts Reset Lock Screen Password or PIN on Your Fire Tablet Remove Ads from Your Device Chapter 02 Power Battery and Storage 14 Conserve Power in Your Fire Tablet Enable Battery Saver for Your Fire Tablet 8th Gen or newer Get Your Fire Tablet to Charge Erase SD Card Content in Your Fire Tablet Optimize Storage on Your...

Page 4: ...wser Search Results on Fire Tablet Download Books to Your Fire Tablet Cancel Your Kindle Unlimited Subscription Return a Kindle Book Order Install an App on Your Fire Tablet Organize Apps on Your Fire Tablet Home Screen Resolve App Errors on Your Fire Tablet Force Close an App on Your Fire Tablet Clear App Cache and Data on Your Fire Tablet 8th Generation and Newer Clear App Cache and Data on Your...

Page 5: ...mazon Fire Tablet Problems and How to Fix Them 64 How to force restart a frozen Amazon Fire Tablet How to turn On Off Safe Mode on Amazon Fire Tablet How to soft reset and factory reset Amazon Fire Tablet Clear App Cache and Data on Amazon Fire Tablet How to fi x Amazon Fire Tablet that won t connect to Wi Fi How to fi x Amazon Fire Tablet that won t turn on How to fi x Amazon Fire Tablet that won...

Page 6: ...Chapter 01 Setup and Connection Get help with Amazon Fire tablet setup and Wi Fi connection issues Page 6 ...

Page 7: ...ates Fire tablet devices automatically download software updates when connected to the internet These free software updates include general improvements and performance enhancements Adjust the Screen Brightness of Your Fire Tablet Keep pace with changes in your environment by dimming or adjusting your tablet s screen 1 Select Display from the Settings menu 2 Select Brightness Level and use the sli...

Page 8: ... seconds or minutes your screen stays on when not in use Note Tap the power button to wake your tablet from Sleep Mode Adjust the Volume on Your Fire Tablet Follow these suggestions to control your tablet s volume Use the physical volume buttons on your device Adjust the volume in Settings by navigating to Sound or Sound Noti fi cation and adjusting the volume slider Having trouble If you can t ad...

Page 9: ...ur Fire Tablet to Wi Fi Access Wi Fi by following these steps 1 Open the Settings menu 2 Set Airplane Mode to O f 3 Set the toggle next to Wi Fi Mode to On 4 Select the network you want to connect to 5 A lock icon means that you need a Wi Fi password enter your Wi Fi password then select Connect Get Support Registering Your Fire Tablet Having problems registering your Fire tablet to your Amazon ac...

Page 10: ...idate your login credentials on a di ff erent device Navigate to the Amazon website on a web browser and sign into your account Resolve Startup Issues on Your Fire Tablet Restart your device to fi x a frozen or looping screen during startup Before restarting charge your device for at least 30 minutes with an Amazon branded power adapter 1 Hold the power button down for 40 seconds or until your dev...

Page 11: ...e local time on your device can prevent issues during the device registration 1 Connect your device to a Wi Fi network 2 From the Home screen select All settings Device Options Date time 3 Check the device time at the top of the screen to make sure it displays your local time 4 Disable the option Automatic time zone 5 Wait for 5 seconds and enable the option Automatic time zone back again 6 Check ...

Page 12: ...tions 3 Select Keyboard Language 4 Select Physical Keyboard 5 Select Email Shortcut Key or Files Shortcut Key then select any listed app on your device to assign it to the key Reset Lock Screen Password or PIN on Your Fire Tablet Forgot your lock screen password or parental controls PIN Reset it directly from the lock screen on your device Your device must be connected to the internet to reset you...

Page 13: ...is service with a one time charge to remove them from your device Important Your 1 Click payment method is charged for a one time payment when you unsubscribe from ads and sponsored screensavers 1 Go to Manage Your Content and Devices https www amazon com mycd 2 Select Devices and then select your device 3 Under Special O ff ers click Remove o ff ers A pop up window then displays the price to remo...

Page 14: ...Chapter 02 Power Battery and Storage Get help for optimizing your Amazon Fire tablet Page 14 ...

Page 15: ...not in use Lower the volume or use headphones Enable Battery Saver or Low Power Mode available on 8th Generation and newer Fire tablets Select Fire tablet models conform to ENERGY STAR requirements and default power management settings have been selected to promote energy e ffi ciency Using these default settings can help preserve valuable resources and save you money Enable Battery Saver for Your...

Page 16: ...e sure that your environment isn t too hot or too cold tablets are sensitive to extreme temperatures 1 Disconnect your device from charging equipment such as the power adapter and cable If you re using a wireless charging dock or mat remove the tablet 2 Press and hold the power button for 40 seconds or until your device restarts 3 Reconnect your device to charge plug in the cable to the power adap...

Page 17: ... data on your microSD card Optimize Storage on Your Fire Tablet Short on space Retain storage by removing or deleting unused content 1 Open Settings then select Storage 2 Remove content that is not being used by selecting Archive Now under 1 tap Archive Note Amazon purchased content is automatically saved to the Cloud Removing it from your device does not delete it from your Amazon account Page 17...

Page 18: ...ce can become permanently damaged 1 If you re charging unplug the cable from the device Failure to do so can result in permanent damage An audio alert and pop up icon can not be dismissed until you unplug the cable 2 Hold the device facing port side down and gently shake it for about 5 seconds or until liquid is not visibly present in the port 3 Rest the device on a fl at surface to dry completely...

Page 19: ... menu 2 Switch Automatic Smart Suspend o ff 3 Set speci fi c hours by selecting Scheduled Smart Suspend and entering your preferred beginning and end times Learn About Wireless Charging Docks for Fire Tablet Wirelessly charge your compatible Fire tablet with most Qi certi fi ed charging docks or mats Use a Made for Amazon charging dock such as ANGREAT charging stand or other Qi Certi fi ed dock or...

Page 20: ...nt Power https www wirelesspowerconsortium com products 71 Qi ID 1637 from Novero https www wirelesspowerconsortium com products 1637 Qi ID 2220 from casanova https www wirelesspowerconsortium com products 2220 Qi ID 2471 from Onetto https www wirelesspowerconsortium com products 2471 Qi ID 3047 from TYLT https www wirelesspowerconsortium com products 3047 Qi ID 2768 from Belkin https www wireless...

Page 21: ...sortium com products 10339 Fix Wireless Charging Issues for Your Fire Tablet Fire tablet not charging with your wireless charging dock or mat Use a Made for Amazon charging dock or other compatible Qi certi fi ed charging dock or mat Be sure to place your tablet in the center of the charging dock The LED on the charging stand turns solid white when the tablet is charging Be sure that your charging...

Page 22: ...Chapter 03 Fire Tablet for Kids Get help with Amazon Fire setup for your child s tablet Page 22 ...

Page 23: ...Location based Services Use the daily curfew option to schedule when your child can use the device Note Enabling Parental Controls does not remove Mature or Adult rated content from the device You may encounter such content in Apps and Games Music and Books or in Amazon store search results To restrict the content available on the device you can Create an Amazon Kids child pro fi le and select whi...

Page 24: ...our parental controls password is di ff erent from your lock screen password 1 Swipe down twice from the top of the screen to show Quick Settings 2 Tap the Settings icon 3 Tap Parental Controls 4 Toggle the switch to On 5 Enter and con fi rm your password Make sure that you record your password 6 Tap Finish A lock icon appears at the top of the screen when parental controls are enabled If you forg...

Page 25: ...o fi le Manage your Child s Amazon Kids Pro fi le using the Parent Dashboard The Amazon Parent Dashboard is an online service that helps you manage your child s Amazon Kids content on compatible devices 1 Go to the Amazon Parent Dashboard https www amazon com help parentdashboard 2 Navigate to the child pro fi le you wish to manage and select Settings 3 Select Add content 4 Select the desired cont...

Page 26: ...lowing items can t be added to a pro fi le Personal documents Music Prime Video rentals Videos included with Prime Notes Some Amazon Kids books are not available on Amazon Glow You can still read these books on compatible devices and apps You can add public library books to your child s pro fi le with Amazon Kids Borrowed books are removed when the lending period expires or when the book is return...

Page 27: ...ild pro fi le Child Pro fi le Limit 4 4 Paid Subscription No Yes Features Set time limits Set educational goals Enable or disable the Amazon curated content within the web browser Enable open but fi ltered web browsing ads may be displayed on websites but children can only click through to another allowed website Website blocking option Share content from your Amazon library Make announcements to ...

Page 28: ...e Content When online you can add and download apps books videos and audiobooks to your child s pro fi le Once downloaded content is available for o ffl ine viewing When online you can add and download apps books videos and audiobooks to your child s pro fi le Once downloaded content is available for o ffl ine viewing Features Description Announcements Send announcements from their Fire tablet to ...

Page 29: ...dashboard 2 Select the Settings icon next to the child s name 3 Under Fire Tablet Settings select Manage Communications 4 To allow your child access to communication features click Grant parental consent and follow the on screen instructions Alternatively if you do not want your child to see the features on their device click Hide these features on Fire tablet 5 After granting consent select the a...

Page 30: ...Add New Contact 7 Select one or more contacts to add them as approved contacts for your child What Are Parent Purchase Approvals Remotely approve child purchase and download requests using the Parent Dashboard When the Store Access feature is enabled on compatible Fire tablets parents must manually approve download and app purchase requests made from a child pro fi le An email noti fi cation is se...

Page 31: ... is approved your child receives a noti fi cation on the device Quick Settings tray Tapping on the noti fi cation will bring them directly to the download page You can also download content from the Added for You row Page 31 ...

Page 32: ...Chapter 04 Apps and Content Get help for apps and content on your Amazon Fire tablet Page 32 ...

Page 33: ...you want to clear then select Clear Data Download Books to Your Fire Tablet Can t fi nd your book Kindle Store purchases are saved to the Cloud Download them anytime from your Amazon account library 1 Navigate to the Home page of your tablet 2 Select Books or open the Kindle app then select Library 3 To see all your previously purchased items select All from your tablet s library 4 Select the cove...

Page 34: ... Under the membership settings select Cancel Kindle Unlimited Membership 3 Select Cancel Membership Your membership remains active until the next billing date After the billing date passes you lose access to content that you have checked out Return a Kindle Book Order Cancel an accidental book order within seven days Approved refunds are credited to the original payment source within three to fi v...

Page 35: ...history the self service refund option might be blocked Tip Prevent accidental purchases by setting parental controls Install an App on Your Fire Tablet Download games and apps and use them on the go 1 Select Games Apps or open the Apps or Games app 2 Select an app from your Library to download it or search for a new app in the Store Organize Apps on Your Fire Tablet Home Screen Note Preinstalled ...

Page 36: ... on your device Try the following Restart your Fire tablet Force close the app Clear the app cache and data Uninstall and reinstall the app Note Pre installed apps can t be uninstalled Force Close an App on Your Fire Tablet App not closing Force stop applications that refuse to close using the following steps 1 Select Apps Games or Apps Noti fi cations from the Settings menu 2 Select Manage All Ap...

Page 37: ...ee all apps and choose the app you are having trouble with 4 Select Storage tap to Clear Data or Clear Storage then Clear Cache Clear App Cache and Data on Your Fire Tablet 4th 7th Generation Resolve intermittent app performance issues 1 Open the Settings menu 2 Select Apps Games 3 Select Manage All Applications and open the app you are having trouble with 4 Then select Clear Cache and Clear Data ...

Page 38: ...Select Delete from Device Note Preinstalled apps can t be removed but can be organized on your home screen If the app isn t working try clearing the app cache and data Uninstall an App from Your Fire Tablet FireOS 6 and older Application not working or no longer needed Remove or delete the app To uninstall an app 1 On the Games Apps tab select Library 2 Locate the app you d like to uninstall and s...

Page 39: ... cations from Alexa or other apps such as email and social networks are suppressed while you play games Note Game Mode is not supported on the Fire HD 8 10th Generation Kids tablet while the tablet is in an Amazon Kids child pro fi le 1 Open the Settings menu 2 Select Apps Games 3 Select Game Mode On Turn O ff Game Mode on Fire Tablet Disabling Game Mode on your supported device resumes noti fi ca...

Page 40: ...ser guide 4 Select the Add Printer icon plus sign to add a printer manually using the IP address of the printer Print from Your Fire Tablet Use your tablet for wireless printing If you re printing for the fi rst time you ll need to add a printer to your Fire tablet 1 Make sure that your printer is turned on and connected to Wi Fi 2 Select Print from the menu for the item or web page that you want ...

Page 41: ...e window of the app you want to full screen to the other end of the screen Note If you re using a keyboard pressing Fn S activates split screen How Do I Use Screen Recording View edit and share your recording after it s done 1 Swipe down twice from the top of your screen 2 Swipe right and tap Screen record 3 Choose your recording options then tap Start Recording starts after a 3 second countdown 4...

Page 42: ...Chapter 05 Alexa on Fire Tablet Get more information about using Alexa features on your Amazon Fire tablet Page 42 ...

Page 43: ...the Alexa app You can also access the Device Dashboard from your Fire tablet lock screen FOS 7 and higher Supported Smart Device Types Lights Plugs Switches Thermostats Cameras Fire Tablet Device Dashboard Cannot Control My Smart Home Devices Smart home devices are not available or not responding to commands from the Device Dashboard To resolve issues with smart home devices in the Device Dashboar...

Page 44: ...perated try inserting new batteries If your smart home devices are connected through a skill disable and then re enable the skill Note Routines and camera access are not supported from a secondary device pro fi le or when parental controls are enabled If these troubleshooting steps don t work try restarting your Fire tablet and smart home devices Use Alexa Hands Free on Your Fire Tablet Control sm...

Page 45: ... you to enter the password or PIN If you would like to disable Alexa hands free access when the device is locked 1 Swipe down from the top of your tablet s Home screen select Settings 2 Select Alexa 3 Select Hands Free Lock Screen Access Switch to Show Mode on Your Fire Tablet Turn your compatible tablet into a visual display to engage with Alexa from across the room Show Mode is compatible with F...

Page 46: ...oftware version 7 3 1 8 or later Show Mode is not compatible with Fire 7 7th Generation tablets Fire 7 9th Generation tablets Fire 7 12th Generation tablets To enable Show Mode swipe down from the top of your tablet s home screen and tap the Show Mode toggle Alternatively you can say Alexa switch to Show Mode To disable Show Mode swipe down from the top of the screen and toggle the switch for Show...

Page 47: ...Chapter 06 Accessibility on Fire Tablet Get help with accessibility features on Amazon Fire tablets Page 47 ...

Page 48: ...age settings and gestures Enable VoiceView To enable VoiceView during fi rst time setup 1 Press the power button located next to the USB power port 2 Wait for the device to load the language selection screen 3 Triple press the power button and wait for VoiceView to start You can also enable VoiceView any time 1 Press and hold the power button until you hear an alert sound 2 Hold two fi ngers sligh...

Page 49: ...triple press the power button or hold the power button until you hear an alert and then place two fi ngers slightly apart on the screen and hold for fi ve seconds VoiceView Settings You can customize your VoiceView experience by modifying user settings To access settings when VoiceView is on swipe down from the top of the screen with three fi ngers focus on VoiceView Tap for settings in the noti f...

Page 50: ...ones or select Match device volume to use the same volume as other media Key Echo Determine what is echoed back to you while entering text By default characters are echoed as they are typed to con fi rm entry This can be changed to none characters words or both characters and words Punctuation Level Control what punctuation marks are read aloud Identify Capital Letters Raise pitch or say cap to id...

Page 51: ...item by granularity by swiping down with one fi nger Go to previous item by granularity by swiping up with one fi nger Quickly navigate items by granularity with the jog wheel gesture To use the jog wheel gesture double tap and hold with one fi nger anywhere on the screen and immediately draw circles clockwise or counter clockwise to move forward or backward at the granularity level Go to the Home...

Page 52: ... you When you hear the letter you want to type lift your fi nger from the keyboard to enter the letter If you hear a high pitched tone your fi nger has moved outside the keyboard Select a word from the suggested word list by typing a letter of a word and then slide your fi nger from the bottom of screen until you hear a high pitched tone Without lifting your fi nger draw circles clockwise to hear ...

Page 53: ...item then double tap and hold with one fi nger This performs the action of holding a fi nger on an item as if VoiceView were disabled For example for an app icon on the Home screen it would display a menu with an Uninstall option at the top of the screen Unlock the screen by using one of the following methods 1 Swipe up from the bottom of the screen with two or three fi ngers 2 Place focus on the ...

Page 54: ...tap and hold by brie fl y touching the screen lift your fi ngers then immediately touch the screen again and hold your fi ngers for about 1 second Note Due to similarity 3 fi nger double tap to turn speech on or o ff is disabled by default You can enable it in the Speech settings Start or stop media by double tapping with 2 fi ngers Start or stop dictation text input on supported devices by double...

Page 55: ...n tap Settings 2 Tap Accessibility Tap the switch next to Screen Magni fi er and then tap OK To do this Do this Turn on Screen Magni fi er during device setup Press the Power button until Do you want to shut down your Fire appears on the screen and then triple tap the screen with a fi nger and hold your fi nger on the screen for fi ve seconds Magnify the screen Triple tap the screen with a fi nger...

Page 56: ... the switch next to Text to Speech to turn it on 3 In your Kindle book tap the screen to show the progress bar and then tap the Play button next to the progress bar to hear the text read aloud To increase or decrease the reading speed of the Text to Speech voice tap the Narration Speed icon You can listen to the Text to Speech voice through the external speakers on your device or through your earp...

Page 57: ...r is closed to start reading from the top of the page Use an L gesture to start reading from the current focus point When you open a book Text to Speech begins reading the book and automatically turns the pages Switch from continuous to non continuous reading Tap the screen to switch from reading continuously to reading one page at a time When using VoiceView granularity can be adjusted to read on...

Page 58: ...ttings From Settings select Keyboard Language and then select Text to Speech Read one page paragraph character heading or word at a time Swipe up and then right in a continuous motion with a fi nger to activate the Local Context Menu With the Local Context Menu open select your preferred reading level character word line paragraph page heading or default Depending on the content being read some re...

Page 59: ... tap the word and then hold to listen to the de fi nition of the word being read to you You can also swipe to the left or right to choose a highlight color add a note share your notes and highlights and more Adjust text selection Selection markers are available in the menu after selecting text Select the markers to increase or decrease the text selection size Turn On Subtitles for Fire Tablet Use ...

Page 60: ...the color and opacity for the text s background Window Background Select the color and opacity for the Subtitling window 3 If you want to use the values you selected for Subtitling on Prime Video Subtitles tap On next to Use Amazon web settings for Prime Video Subtitles Tap Reset to Defaults to reset your customized settings to the default values Set Up Switch Access for Fire Tablet Switch Access ...

Page 61: ... Bluetooth switch controllers and switches are available from a variety of websites online including Amazon Set Up Switch Access Depending on your motor ability you may need assistance from another person to set up Switch Access To set up Switch Access 1 Turn on your Fire tablet 2 Place your Bluetooth switch controller in pairing mode Refer to the device manufacturer s instruction if needed 3 On y...

Page 62: ... volume Use the contextual Switch Access options in the top left of the screen or in the Switch Access Menu during media playback Unlock your device Use the Unlock button at the top left of the screen Perform a secondary action on an item Choose Disable auto select from the Switch Access Menu Access items that are low in the scan order Use Point Scan mode which is available in the Switch Access Me...

Page 63: ... position for watching full screen videos Troubleshoot Switch Access on Fire Tablet Try these steps if Switch Access stopped working Before you begin troubleshooting ensure that your compatible Bluetooth switch controller is paired and set up with your Fire tablet Check that your Bluetooth device has enough battery is turned on and connected to your Fire tablet Turn o ff the Switch Access feature ...

Page 64: ...Troubleshooting Common Fire Tablet Problems and How to Fix Them Page 64 ...

Page 65: ... nothing happens while you still hold the Power button for up 40 seconds release the button Wait for a while then restart manually by holding and pressing the same Power button again You can hold it for up to 40 seconds or until the screen lights up 4 Wait until the device reboots Then you can use the Fire Tablet normally again In some cases you might still fi nd the tablet being slow and unrespon...

Page 66: ...look like Safe Mode is something advanced using it is pretty easy Take a look at the steps below on how to turn on safe mode on Amazon Fire Tablet 1 Power o ff the device Do this fi rst before everything To power o ff long press the Power button until the restart options appear on the screen Tap Power o ff and wait until the tablet shuts down 2 Press and hold the Power button After Fire Tablet shu...

Page 67: ...ll restart into normal mode You won t see the Safe Mode message again How to soft reset and factory reset Amazon Fire Tablet How to soft reset an Amazon Fire Tablet Doing a soft reset is comparatively easy Follow the steps below on how to soft reset an Amazon Fire Tablet 1 Press the Volume Down and the Power button Press and hold these two buttons for several seconds Fourth generation Fire Tablets...

Page 68: ...f you agree with it tap the option Reset Wait for the Fire Tablet to fi nish the reset process It will automatically reboot when it s done How to factory reset an Amazon Fire Tablet using Buttons For unresponsive devices using the buttons is the alternative to the Settings option 1 Press and hold the Volume Down key and the Power button Press them for several seconds until the tablet enters Recove...

Page 69: ...turn on How to fi x Amazon Fire Tablet that won t charge How to fi x liquid detection issues on Amazon Fire Tablet How to fi x battery draining too fast on Amazon Fire Tablet How to fi x Amazon Fire Tablet that stuck on Fire logo screen How to fi x screen fl ickering on Amazon Fire Tablet How to fi x Amazon Fire Tablet that won t connect to PC How to fi x An internal error occurred on Amazon Fire ...

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