Each Amanda extension should be set as follows under General admin: Capa-
bilities: Set abilities:
1. Full handsfree should be set to
Y
.
2. Auto handsfree should be set to
Y
.
3. HF answerback should be set to
N
.
4. Paging should be set to
N
.
5. Paging zone should be set to
NO
.
6. Each Amanda extension except the last should be set to forward on busy
to the next extension. The last should be set to busy forward to the first.
7. Each Amanda extension should be set to forward on no answer to the
operator’s extension.
If Amanda is to be the backup attendant, then make the following settings:
1. Set Configuration: Line data, Prime set to Amanda’s first extension num-
ber.
2. Set Configuration: Call Handling: DRT to Prime to
Y
.
3. Set Configuration: Call Handling: DRT Delay as desired.
4. Set Configuration: Call Handling: Trnsfr callbk to a value one higher than
DRT Delay.
5. Set each of Amanda’s extensions’ Line Access: Line Assignment should
be set to
Not assignd
.
On the other hand, if Amanda is to be the primary attendant, then make the
following settings:
1. Set Configuration, Line data, Prime set to the operator’s extension num-
ber.
2. Set Configuration: Call Handling: DRT Delay to one higher than the max-
imum number of rings that Amanda waits while performing a supervised
transfer.
3. Amanda’s first port’s extension should be set to
Ring Only
, with the
remaining port extensions set to
Not assignd
, for all the CO lines.
Finally, be sure that under Miscellaneous, the parameter Set Relocation is set
to
N
. The External Code setting should probably be
9
. If it is set to another
value, then Amanda
dl_outbound
parameter will have to be changed to match.
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