11
Troubleshooting
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your
Washer” section.
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such
as jackets and small comforters. See “Cycle Guide”.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic
noises
Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
Gurgling or humming
Washer may be draining water.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain/Spin cycles.
Humming
Load sensing may be occurring.
You may hear the hum of the sensing spins after you have
started the washer. This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Fill hoses not attached tightly.
Tighten fill-hose connection.
Fill hose washers.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Washer not loaded as
recommended.
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load
will not be completely under water. The washer senses load
sizes and adds correct amount of water for optimal cleaning.
IMPORTANT:
Do not add more water to washer. Adding water
lifts the items off the washplate, resulting in less effective
cleaning.
Use Bulky Items or Deep Water Wash cycle for higher water fill.
See “What’s New under the Lid” and “Cycle Guide” to match
your load with the best cycle.
Run Clean Washer with affresh
®
cycle to optimize the water level
and wash performance due to soil build-up in washer basket.
First try the solutions suggested here or visit our website at www.amana.com -
In Canada www.amanacanada.ca for assistance and to possibly avoid a service call.
